Ferman Ford

Got in on a Saturday, Oil Change & tire rotation, completed timely. no problems!!! The service advisor promissed he would have my car ready in about two hours & when i came to pick my car up it wa completed timely. no problems!!! The service advisor promissed he would have my car ready in about two hours & when i came to pick my car up it was ready. There were no extra charges or surprises. I will be back!!! I originally purchased my car at this dealership. I sold new & used cars when I much younger, and know how difficult the car business can be. I think these people do a great job. More

I had my '10 Mustang serviced on 10/26/12...made an appointment online but there was a glitch and the appointment did not show up on their computer. Jeremy was extremely helpful. Got me right in at t appointment online but there was a glitch and the appointment did not show up on their computer. Jeremy was extremely helpful. Got me right in at the 11 a.m. appointment time, even upgraded my $9.99 oil change! They checked my tires as well and I was on my way in an hour. Everyone was friendly and courteous and I would highly recommend this dealership in the future. Joanne Hackett More

I've usually get "okay" service from the mechanic, but this time it was excellent. I had a different tech who was personable, answered my questions, concerns without rushing. I did not have mechanic, but this time it was excellent. I had a different tech who was personable, answered my questions, concerns without rushing. I did not have an appointment, the Quick Service was swamped, but I did not have a long wait. I had a tire issue which was checked out fully, and had my tires rotated. I had questions regarding my service from weeks prior, and Mike rechecked, and then answered my questions from that time frame also. I do not like being rushed, and friends always recommend going elsewhere for service, as they feel they've been ripped off at dealership garages. When I find a good service garage I tell everyone, and I have sent some "naysayers" to Countryside Ford, who then have state they've had a good experience. Hopefully they will be the one dealership who continues to show integrity. More

Very good customer service. Helpful as well. I would Very good customer service. Helpful as well. I would recommand this dealer too anyone. They were very hepful and answered my questions and made sure Very good customer service. Helpful as well. I would recommand this dealer too anyone. They were very hepful and answered my questions and made sure I UNDERSTOOD everything I was signing, More

My son asked me to help him buy a car. I didn't relish the idea, having gone through the "painful" process many times before. Alison Smith changed that whole experience. She was friendly, personable, an the idea, having gone through the "painful" process many times before. Alison Smith changed that whole experience. She was friendly, personable, and made the experience actually enjoyable for both my son and me. While other dealers we contacted seemed to care more about THEIR bottom line, Alison cared more about my college student son getting a nice car and being able to afford it. It is so refreshing to have a salesperson treat you like you are her most important customer. More

Went in with a problem with my 2010 Ford Fusion Throttle Body failing at highway sppeds. I believe that Ford Motor Company needs to get in front of this problem quickly before they have a total public rela Body failing at highway sppeds. I believe that Ford Motor Company needs to get in front of this problem quickly before they have a total public relations breakdown like Toyota had with their sudden acceleration (also the throttle body). Countryside Ford was very professional and helpful. They went to bat with Ford on my behalf and addressed the problem. I have purchased 2 cars from Countryside and currently take 4 autos there for service. My experience was very satisfying. The only thing better will be for Ford Motor Company to recall and replace these TB's very soon before someone is injured or killed. More

Great, Great, Great. This was the best car buying experience I have ever had. Keith was great taking me through the process and Eric was fast and explained everything. I would recommend that anyone l experience I have ever had. Keith was great taking me through the process and Eric was fast and explained everything. I would recommend that anyone looking for a car new or used check out Countryside Ford. More

Had an appointment for 11 AM to have our 2010 F150 serviced...until we arrived and learned that our appointment had not been entered into the computer, so we did not, in fact, have an appointment for serviced...until we arrived and learned that our appointment had not been entered into the computer, so we did not, in fact, have an appointment for an oil change and to have the inside door handle replaced...oh, and by the way, the door handle we told you we had in stock, we don't actually have, but there are 72 in Lakeland. This was all blamed on someone named John, who conveniently no longer works there. This is not poor customer service, this is NO customer service. They did sneak us in before three other people to get the oil changed, so we got the oil changed, but the door handle is still not replaced, which means taking another trip...to another dealership!!! More

Customer service was fantastic. Mario went out of his way to show me a large selection of cars in the price range we had asked for. His boss even came to see if we were being taken care of. He got my daughte to show me a large selection of cars in the price range we had asked for. His boss even came to see if we were being taken care of. He got my daughter a soda when she was thirsty & he even offered me his coat when I stated I was cold. Quality of work was absolutely magnificent because it took hours for the 4 or 5 of them putting there heads together to help me get the loan to purchase my new car. And I would like to note that they made very little if any on the deal. They wanted to help me & they did so. Every one there was friendly & introduced themselves. Every one wanted to help my daughter & I & they did in every way that they could. Our over all experience was the very best. I will recommend them to all my family & friends. I should have gone to them first. I will never go to any other place again. The price of my new Ford was icing on the cake. They got me a $750 rebate to use toward my downpayment & an extra $1000 off the original price. They also got me 4 years warranty instead of 3. I am ecstatic & keep pinching myself More