Ferman Ford - Service Center

Service completed satisfactorily. Questions were answered and explained very well. Referral was made to outside business for parts not carried by Ferman Ford which was appreciated. Thank you. answered and explained very well. Referral was made to outside business for parts not carried by Ferman Ford which was appreciated. Thank you. More

Olta (service department) was very professional, kind, and promptly took care of the issues with my Mustang! The next day, I had a minor issue, she was once again, right on it! and promptly took care of the issues with my Mustang! The next day, I had a minor issue, she was once again, right on it! More

Timely and professional service. Great finished service job. Communication was excellent and price outstanding. Robert Guinn and his team did a wonderful job. I will be a regular c Great finished service job. Communication was excellent and price outstanding. Robert Guinn and his team did a wonderful job. I will be a regular customer. More

Always great service!! Friendly!! Informative!! Nice, clean lounge & bathrooms!! I like being notified by text on the progress of my vehicle service being done and how to reach my rep. clean lounge & bathrooms!! I like being notified by text on the progress of my vehicle service being done and how to reach my rep. More

Great, quick service. Everyone was super friendly. Will be back for sure! They even recommended other services for me. While waiting I enjoyed a beverage a snack. ☺️ be back for sure! They even recommended other services for me. While waiting I enjoyed a beverage a snack. ☺️ More

The service and recall work were done before promised and done well. The waiting room is comfortable and every employee that passes through is very polite and courteous. done well. The waiting room is comfortable and every employee that passes through is very polite and courteous. More

I had a very easy smooth experience. I was done in less than an hour for everything. It was a pleasant experience. I will return soon. than an hour for everything. It was a pleasant experience. I will return soon. More

They took care of me I have an Escape that I bought Aug 31 with 0 mileage. By 5000 miles I knew there was a problem. As soon as they determined there was an issue they ass I have an Escape that I bought Aug 31 with 0 mileage. By 5000 miles I knew there was a problem. As soon as they determined there was an issue they assigned me a loaner Explorer. I had this loaner for 3 weeks while mine was in the shop. William took great care of me, calling me often with updates. I felt comfortable leaving my vehicle in his hands. Not William’s fault but a couple of days after picking my vehicle up my TPMS light flipped on. Turns out all 4 of my tires had loose valve caps and had between 20-28 psi. I also suspect my alignment is just a tad off BuT they did a ton of work and everything else is perfect. I bought my Escape from Rick, as I have purchased several other vehicles from him. He always takes care of me. I follow him and will always buy from him. More

Oil change and 20 point check. They were very professional. I made the appointment on line which was very convenient. Upon arrival the order writer was there for me. She informed me They were very professional. I made the appointment on line which was very convenient. Upon arrival the order writer was there for me. She informed me of time needed. She also kept me in the loop when the vehicle was finishing up. She was very pleasant and had my best interest. More