Ferman Ford - Service Center

Not a good experience. Our Fusion needed shocks and we indicated this online when we scheduled. The parts were not in for some reason so we waited all day there. They did Our Fusion needed shocks and we indicated this online when we scheduled. The parts were not in for some reason so we waited all day there. They did not come in so we had to come back “the next day or so”. They “overnighted” some but that took over a week with no proactive calls to us. The service agent was let go but we were not offered any coupons or discounts. There are other Ford dealers in the area for service, sorry. Will was left in a bad situation, not his fault. More

Ignition key failure Very good service, in / out same day Was kept informed of progress during day. Service dept. very busy that day , had to leave vehicle, Thank you Very good service, in / out same day Was kept informed of progress during day. Service dept. very busy that day , had to leave vehicle, Thank you More

Poor communication and service After ten days I finally get my truck back and still no floor mats. They did alignment and fixed console. I was told my floor mats where there before After ten days I finally get my truck back and still no floor mats. They did alignment and fixed console. I was told my floor mats where there before I dropped my truck off now they say they are back ordered with no date in mind. At least one month. I left several messages the same day only not to get return phone calls. I texted both no response either. Jeff us terrible and Joe did not return my call. More

Good outcome Call center to schedule sucks. Service providers were great to work with to fix the screwed up schedule thru the call center. Recall service was done Call center to schedule sucks. Service providers were great to work with to fix the screwed up schedule thru the call center. Recall service was done quicker than the estimated time. More

Efficient, thourough and quick service. Always ready to please and great service. The dealership is less than 2 miles from my home . It's convienence is a plus for me. Always ready to please and great service. The dealership is less than 2 miles from my home . It's convienence is a plus for me. More

Great service Everyone was friendly, also a free shuttle when dropping off a car is very convenient. The car was also finished in a very timely manner even though i Everyone was friendly, also a free shuttle when dropping off a car is very convenient. The car was also finished in a very timely manner even though it was during the holidays. More

Awesome experience!! Awesome customer service. William is great. Would recommend this location for service. They made sure I was satisfied with my service, and went above Awesome customer service. William is great. Would recommend this location for service. They made sure I was satisfied with my service, and went above and beyond. More

William is great , he is thorough in explaining everything, follows up and always tries to make sure I get a loaner when needed. I would definitely recommend him as a , he is thorough in explaining everything, follows up and always tries to make sure I get a loaner when needed. I would definitely recommend him as a service advisor. More

Did all the work for me I ordered floor mats and a rear mat for my new car. I went to the dealer expecting to pick them up and put them in myself. When I got there, I was dir I ordered floor mats and a rear mat for my new car. I went to the dealer expecting to pick them up and put them in myself. When I got there, I was directed to the customer service center where they went and brought my car back, opened and put them in for me. They did t have to, but they did. Nice touch. Unfortunately, I forget who it was. The. Demetrios was very helpful getting a tiny but noticeable chip repaired. More

Seatbelt recall work Service was quickly done for the safety recall for my seatbelts. Complimentary car wash and vacuum was appreciated. The Ruby Red F150 looks like new. Service was quickly done for the safety recall for my seatbelts. Complimentary car wash and vacuum was appreciated. The Ruby Red F150 looks like new. More