Ferman Ford - Service Center

Great experience at collision center Friendly staff and empathetic to my needs. Maintained communication with me throughout the process with progress updates. Finished my truck at stated Friendly staff and empathetic to my needs. Maintained communication with me throughout the process with progress updates. Finished my truck at stated time. Really good overall experience. More

Quick and easy The service department is top notch. Made an appt for an oil change. Drive up no wait Service rep signed me in and the car was ready earlier then p The service department is top notch. Made an appt for an oil change. Drive up no wait Service rep signed me in and the car was ready earlier then promised More

Fast and Friendly Service I had tried for months to schedule a airbag safety recall with another Ford dealer closer to home to no avail. Ford customer support suggested I try I had tried for months to schedule a airbag safety recall with another Ford dealer closer to home to no avail. Ford customer support suggested I try Ferman Ford Countryside. I was amazed when I was scheduled in just 7 days. I arrived on time to find service rep Dennis ready for my arrival with all the needed information in hand. He was friendly and compassionate. He gave me a good estimate on how long the job would take and made sure I was comfortably settled in the waiting room while the service was performed. The time estimate was spot on and I was soon on my way. I could not ask for a better experience. More

Helpful Service Great from the morning check in process through the day letting me know when my car was ready to pick up. One hitch was pick up was very busy with onl Great from the morning check in process through the day letting me know when my car was ready to pick up. One hitch was pick up was very busy with only one driver and had to wait almost 2 hours, but William and the Driver were both very apologetic and kept me posted on when they would be able to get me. More

Service on my Ford Ranger 2006 Cameron was my service rep he was very good and went way above to get the job done. Very pleased with the service. Will go back if and when we need se Cameron was my service rep he was very good and went way above to get the job done. Very pleased with the service. Will go back if and when we need service again. More

Professional yet very nice approach. The appointment time was followed as it was. Associate took time to go over my request and needs. Waiting area was very pleasant. All service work was The appointment time was followed as it was. Associate took time to go over my request and needs. Waiting area was very pleasant. All service work was done professional. More

Holiday Emergency Rescue! This Dealership and our exceptional Service Advisor, Jeff Vuncannon, have earned our utmost trust since purchasing our Escape from Ferman Countryside This Dealership and our exceptional Service Advisor, Jeff Vuncannon, have earned our utmost trust since purchasing our Escape from Ferman Countryside Ford nearly three years ago. When the battery died unexpectedly last week, we were confident our Ford Roadside Service and our Dealership Service Advisor would get us back on the road to resume our Holiday Season preparations. We can count on Jeff and his service team! With Great Appreciation! More

Professional, and courteous. My service advisor great, He made sure I had a ride back home and a return ride for both the diagnosis and replacement part appointments. Also he fol My service advisor great, He made sure I had a ride back home and a return ride for both the diagnosis and replacement part appointments. Also he followed up with me. thank you More

Recall service Fought vehicle in for recall and warranty work. All aspects of my experience were handled professionally and courteously. This included the courtesy Fought vehicle in for recall and warranty work. All aspects of my experience were handled professionally and courteously. This included the courtesy ride home, and a loaner car when it turned out the vehicle needed to stay overnight( I knew this was a possibility). I also rate the customer lounge at a 10 for comfort and amenities. My service rep William kept me informed of progress and a follow call to make sure I was satisfied with the work. More

Thankful Everyone was so helpful and kind thank you and my car is running great.I will be trading my car in soon so I’ll be back to look at cars Everyone was so helpful and kind thank you and my car is running great.I will be trading my car in soon so I’ll be back to look at cars More