Ferman Ford - Service Center

Will be back Very courteous and accommodating. I waited while the car was being serviced, brought reading material and the time went quickly. Never minded being Very courteous and accommodating. I waited while the car was being serviced, brought reading material and the time went quickly. Never minded being there. I recommend Ferman Ford. More

Great Service Great personalized service from the first time I walked in the dealership. My salesman has always been very courteous and professional. Always availa Great personalized service from the first time I walked in the dealership. My salesman has always been very courteous and professional. Always available for my questions or concerns. The service department crew is also very professional and friendly. More

Oompetent Service Shuttle Needs Support Work completed as scheduled but the shuttle was overwhelmed with demand. An additional shuttle for heavy demand periods suggested The driver was very Work completed as scheduled but the shuttle was overwhelmed with demand. An additional shuttle for heavy demand periods suggested The driver was very accommodating Need some donuts in customer waiting area. More

Air bag recall The service related to the air bag recall was very good. However the experience of securing a loaner car for the 6-month period awaiting the recall pa The service related to the air bag recall was very good. However the experience of securing a loaner car for the 6-month period awaiting the recall parts was very bad - unacceptable. The dealership gave me a very hard time when it came to securing a loaner car. As a good customer of this dealership I think I deserved better treatment. Once the recall parts arrived the installation service was excellent. More

A+ Service We winter in Florida from Massachusetts and so far I have needed to get my 2016 Ford F350 truck serviced here twice. They truly know the definition o We winter in Florida from Massachusetts and so far I have needed to get my 2016 Ford F350 truck serviced here twice. They truly know the definition of good service, and provide it. Great communication also. Thank you Ferman Ford ... will not hesitate to return again as needed. More

Airbags replacement Had a recall on my airbags and got it done here in no time. Very friendly and knowledgeable staff. Keep up the good work Jeff!👍🏻 Had a recall on my airbags and got it done here in no time. Very friendly and knowledgeable staff. Keep up the good work Jeff!👍🏻 More

Professional, informative and consistent. I've yet to experience the level of professionalism and quality of care that I receive from Jeff Vuncannon. Time and time again he continues to deliv I've yet to experience the level of professionalism and quality of care that I receive from Jeff Vuncannon. Time and time again he continues to deliver in many surprising ways... including diligently keeping me up to date on the status of my vehicle and partnering with me to work through any challenges that may pop up. To say he is an asset to Ferman would an understatement, as he is deserving of any praise and recognition your company may give him. More

Walk In I was a walk in with a brake bulb out. They worked me in as soon as possible with a very busy day in service traffic. Was very appreciative of the e I was a walk in with a brake bulb out. They worked me in as soon as possible with a very busy day in service traffic. Was very appreciative of the effort. More

Fantastic place! Outstanding customer service, reliable work I absolutely LOVE this location. Customer service is phenomenal, wait times are extremely reasonable and the waiting area is quite comfortable. I wil I absolutely LOVE this location. Customer service is phenomenal, wait times are extremely reasonable and the waiting area is quite comfortable. I will recommend this location to everyone I know! More

This is a very attentive service center. Jeff is again a very efficient and knowledgeable employee for Ferman. The problem was identified in a short time and what could have been an extremely Jeff is again a very efficient and knowledgeable employee for Ferman. The problem was identified in a short time and what could have been an extremely dangerous situation for me was repaired. I appreciate all that he has helped me with. More