Ferman Ford - Service Center

Battery Brrougt in 2017 explorer with 16000 miles and dead battery on lunch hour and was told it would be 1.5 hours and I should leave it.. Had to take it bac Brrougt in 2017 explorer with 16000 miles and dead battery on lunch hour and was told it would be 1.5 hours and I should leave it.. Had to take it back home and make appointment for next day. So I I had to jump start it again and ha e my wife take it in because I did not have the time. A battery load test only takes a couple of minutes. More

Always great Jeff my service advisor was great as always.. came in late evening and had tech Dave look at itbthen.. found the issue and put me on the books for nex Jeff my service advisor was great as always.. came in late evening and had tech Dave look at itbthen.. found the issue and put me on the books for next day. Gave me a loaner for the day at no cost.. perfect customer service More

Service on Vehicle William and his team were excellent to work with. William got us in ahead of time and out on time. The amount quoted was less than anticipated. William and his team were excellent to work with. William got us in ahead of time and out on time. The amount quoted was less than anticipated. More

Service - Oil change William was prompt and professional. Recommend him and looking forward to working with him in the future. The call center (once my vehicle was on William was prompt and professional. Recommend him and looking forward to working with him in the future. The call center (once my vehicle was on the lot) continued to fwd my calls to a voice mail. Would've been nice to been routed to a person when trying to get ahold of him. More

Needed aNewBattery Very helpful needed a New battery and needed a ride home . The driver was so nice and said please call if I needed a ride back to get my car. Very helpful needed a New battery and needed a ride home . The driver was so nice and said please call if I needed a ride back to get my car. More

great as always Drop off my F250 for service in the morning and picked it up in the afternoon. and it had even been washed. All work was performed as stated. Drop off my F250 for service in the morning and picked it up in the afternoon. and it had even been washed. All work was performed as stated. More

Service experience. Wonderful service. Great people. No problems at all. Jeff is very knowledgeable and called me with all concerns about my vehicle. I highly recommend Wonderful service. Great people. No problems at all. Jeff is very knowledgeable and called me with all concerns about my vehicle. I highly recommend Ferman Ford. More

I love my chosen dealership I purchased my 2014 Ford Fusion from this dealership and I received a fantastic, honest and transparent deal. Since then, I go to Ferman Ford for any I purchased my 2014 Ford Fusion from this dealership and I received a fantastic, honest and transparent deal. Since then, I go to Ferman Ford for any of my major service needs (of which there have been few). This time I took it in to change my brake pads, something that was brought to my attention when I was having an oil change at a tire place (a mistake I will never make again). Ferman charged me $205 dollars less than this discount place. I waited for my service to be completed, which is was in record time, comfortably from the wait room equipped with free beverages. Cameron, my repair associate was amazing and I have had zero issues. I want to thank Ferman for their amazing service and sales people. More

50 k tuneup Ferman changed the oil, flushed and changed transmission oil, changed air filters and carbon sensor while I waited. I will continue to use Ferman to Ferman changed the oil, flushed and changed transmission oil, changed air filters and carbon sensor while I waited. I will continue to use Ferman to service my Ford Fusion. More

William is Awesome!!! William is awesome. It was my first time at Ferman Service Department. I was greeted right away and taken inside to Williams desk. Made me feel like I William is awesome. It was my first time at Ferman Service Department. I was greeted right away and taken inside to Williams desk. Made me feel like I was apart of the Ferman family forever! Very pleased with the overall service. More