Ferman Ford - Service Center

Battery Service - 2016 Edge I had an issue with the battery in my 2016 Edge. It occurred just a few days before a scheduled service, and William did a terrific job of both solvin I had an issue with the battery in my 2016 Edge. It occurred just a few days before a scheduled service, and William did a terrific job of both solving the battery issue and squeezing in my service so I wouldn’t have to make a second trip back. Great customer service! More

Awesome, Timely Work Had my mustang and f150 worked on for recalls and The Works oil change. Showed up at my scheduled time and was out the door on the courtesy ride, or Had my mustang and f150 worked on for recalls and The Works oil change. Showed up at my scheduled time and was out the door on the courtesy ride, or a loaner for one of the times, within minutes. Then they came and picked me up when my vehicles were done. More

Great customer service As a former service advisor for a Commercial truck dealership, I was thoroughly satisfied with the service I received from William. Extremely friendly As a former service advisor for a Commercial truck dealership, I was thoroughly satisfied with the service I received from William. Extremely friendly, very knowledgeable, and communicated my repair status often. Definitely a big asset for your dealership. Thank you William! More

Excellent Customer Service Dennis was very helpful and professional. Also Mr. Peter ( Van’s Driver) did an excellent job as always. I will always recommend this Dealer and Servi Dennis was very helpful and professional. Also Mr. Peter ( Van’s Driver) did an excellent job as always. I will always recommend this Dealer and Service Representatives More

Oil change plus 3 recalls I had received three notifications of recalls on my F150 but they didn’t seem to affect my vehicle. Time for an oil change so get them addressed at th I had received three notifications of recalls on my F150 but they didn’t seem to affect my vehicle. Time for an oil change so get them addressed at the same time. Finished a couple of hours before expectation. Smooth operation. More

Nice people! Jeff is my go to guy when ever I need anything. He is courteous knowledgeable and always makes me smile. Even if there is something wrong with my car! Jeff is my go to guy when ever I need anything. He is courteous knowledgeable and always makes me smile. Even if there is something wrong with my car! More

Not impressed The service writer was the rudest person I ever came into contact with at your dealership. Most likely will not return for anything and won’t recommen The service writer was the rudest person I ever came into contact with at your dealership. Most likely will not return for anything and won’t recommend it. More

HAD F-150 SERVICED ( OIL CHANGE AND TIRE ROTATION ) DROPPED TRUCK OFF AT SCHEDULED TIME. NOTIFED UPON CHECK IN THAT THERE WAS A RECALL THAT NEEDED TAKEN CARE OF. RECEIVED CALED WITHIN 3 HOURS THAT SERVI DROPPED TRUCK OFF AT SCHEDULED TIME. NOTIFED UPON CHECK IN THAT THERE WAS A RECALL THAT NEEDED TAKEN CARE OF. RECEIVED CALED WITHIN 3 HOURS THAT SERVICE AND RECALL WERECOMPLETED. More

Great experience with the Collision Department I put my Brand New 2018 Nissan Titan in the shop to get Body shop to get fixed from getting Rear Ended. It should of taken multiple weeks to repair it I put my Brand New 2018 Nissan Titan in the shop to get Body shop to get fixed from getting Rear Ended. It should of taken multiple weeks to repair it, however I had it back in less than a week and a half. It looks like Brand new again and the people I worked with Rosa and Brian were awesome. Thank you for a great experience. More

Second Mandatory recall of 2016 Fusion S.E. This was my second Mandatory Safety recall for my 2016 Fusion S. E. and I had difficulty getting help or a reasonable appointment even though I calle This was my second Mandatory Safety recall for my 2016 Fusion S. E. and I had difficulty getting help or a reasonable appointment even though I called the service manager and wrote him a polite letter outlining my problem with getting the car in for service. I received no reply!! However Cameron Rolon was very helpful, got the car in and out in record time. I recommend dealing with him in the future. More