Ferman Ford - Service Center

Service department It took two weeks to get someone to return my call. The gal I finally spoke to shouted orders at me, not real pleasant. You dont want to know any more It took two weeks to get someone to return my call. The gal I finally spoke to shouted orders at me, not real pleasant. You dont want to know any more. More

Everything was fine Recall was handled well! I don’t think I will ever understand just having to see one Service Advisor but it seems all dealerships do this. I find it Recall was handled well! I don’t think I will ever understand just having to see one Service Advisor but it seems all dealerships do this. I find it odd when others are available why we stand there and wait on one person. More

Quick, and friendly I feel very comfortable with the services at your place. The employee at the office are very friendly, and informative. I have been going for the ser I feel very comfortable with the services at your place. The employee at the office are very friendly, and informative. I have been going for the services at your place since 2014 each time satisfied. More

Fast and Efficient The service on my Focus was excellent. Quickly done and the result was perfect The service advisor Dennis was both knowledgeable and concerned abou The service on my Focus was excellent. Quickly done and the result was perfect The service advisor Dennis was both knowledgeable and concerned about my issue. Only German will service my Focus. More

20K Service 2hrs. New waiting area is excellent however; not everyone who brings in an electronic device ( phone, tablet, etc) brings in a charger. A couple of 2hrs. New waiting area is excellent however; not everyone who brings in an electronic device ( phone, tablet, etc) brings in a charger. A couple of multi-head charging stations would be greatly appreciated. More

Great customer service Caters to every need for car Everything was quick efficient explained everything to me so I could understand always answered questions and concerns I had love love love Ford servi Everything was quick efficient explained everything to me so I could understand always answered questions and concerns I had love love love Ford services thank you to the team More

5 hour wait Sat in customer lounge 5 hours - 5 hours - for 1) oil change, 2) coolant flush, 3) tire-rotation, 4) battery replacement. I'm not mechanic, but is th Sat in customer lounge 5 hours - 5 hours - for 1) oil change, 2) coolant flush, 3) tire-rotation, 4) battery replacement. I'm not mechanic, but is that normal?? Don't want to be unfair if it is normal, but seems slow to me. I could've gotten a courtesy ride home and gotten other things done over those 5 hours. Associate Dennis McBride seems a nice enough fellow, but I sure wish he'd kept track of my wait with updates. Would recommend this service center only with warning about time More

Takes too long for service every time Every time I have come in for service on my 2013 F1 50 it has taken hours to perform a simple service even when I have had an appointment and this ha Every time I have come in for service on my 2013 F1 50 it has taken hours to perform a simple service even when I have had an appointment and this has frustrated me very much each time More

Dennis and Larry from parts were very helpful The service was good they did everything they said they were going to do an called when done and went over everything when I went to pick up my truck The service was good they did everything they said they were going to do an called when done and went over everything when I went to pick up my truck More

Great team Cameron Rolon and the entire team at Ferman Ford Countryside that I have worked with have been great. I always choose this dealer for my service. Cameron Rolon and the entire team at Ferman Ford Countryside that I have worked with have been great. I always choose this dealer for my service. More