Ferman Ford - Service Center

well done would come again service agent was kind, polite, knowledgeable and respectful. quick turnaround time, job done right first time. i think i worked with William, b service agent was kind, polite, knowledgeable and respectful. quick turnaround time, job done right first time. i think i worked with William, but you need to fact check that. I'm bad with names. More

Oil Change Brought my car in for a routine oil change. I was shown to the new waiting area. Everyone was very friendly and helpful, especially William. He was cl Brought my car in for a routine oil change. I was shown to the new waiting area. Everyone was very friendly and helpful, especially William. He was clear in his communication and very friendly. More

Professional, friendly, clean My advisor was very professional and helpful. He recommended a particular service due to the miles on my vehicle but was very understanding when I dec My advisor was very professional and helpful. He recommended a particular service due to the miles on my vehicle but was very understanding when I declined. He later called with bad news about my brakes, I understood and moved forward with the service. He also offered a car wash and vacuum on the house. However after receiving my car, I noticed my hubcap was broken and there was no mention of this to me. I am disappointed that they brushed it off like there was no need for me to go. Although I do not think my advisor was aware, only the mechanic/car wash gentlemen, not sure where the incident occurred. I will look at my car before leaving the dealership. More

Talon was awesome I came in without an appointment because my battery had died. Talon noticed that I needed an oil change and a recall done along with a new battery. He I came in without an appointment because my battery had died. Talon noticed that I needed an oil change and a recall done along with a new battery. He quoted me a time of 90 minutes (an hour 45 at most) and had me out of there in an hour 15! Best service appointment ever! More

Very good service In and out same day and had a shuttle take me home after dropping off vehicle. Very through review of my vehicle and what was needed In and out same day and had a shuttle take me home after dropping off vehicle. Very through review of my vehicle and what was needed More

Oil change /tune up with detailed cleaning Great service from start to finish. Jeff in service was amazing and kept me up to date on my vehicles visit. Thank you for the quality of work done. Great service from start to finish. Jeff in service was amazing and kept me up to date on my vehicles visit. Thank you for the quality of work done. More

Outstanding service. I have been coming to Ford since 2011. Your company changed allot since then, but my view of the company is overall satisfying. I have bought two car I have been coming to Ford since 2011. Your company changed allot since then, but my view of the company is overall satisfying. I have bought two cars from your Ford location. I have stayed with the same team of mechanics, and they are great. Talon is a great addition to your staff. Don't tell him that, he might get a big head. Just kidding. Thanks for everything. More

service appointment as usual I was met in the service bay and Jeff had me signed in and I was in the lounge even before my appointment time. I had a very short wait and as usual I was met in the service bay and Jeff had me signed in and I was in the lounge even before my appointment time. I had a very short wait and was pleased with the results. More

Recall - door latches My truck had a recall on the door latches which were replaced. They also preformed a 27point inspection, rotated the tires, replaced the wiper blades My truck had a recall on the door latches which were replaced. They also preformed a 27point inspection, rotated the tires, replaced the wiper blades & replaced the engine filter. Scheduled for 4 hours but got me out the door in 3. Everyone was pleasant & helpful. More

Car Repair Jeff got me in at my appointment time, communicated with me on car status. My car is my only means of transportation, so I needed to wait for repair. Jeff got me in at my appointment time, communicated with me on car status. My car is my only means of transportation, so I needed to wait for repair. Was huge improvement having new waiting areas with appropriate seating, TVs and refreshments. More