Ferman Ford - Service Center

Professional My service rep William was very professional and informative from the time I entered the facility until 2 days later with a follow up phone call. He e My service rep William was very professional and informative from the time I entered the facility until 2 days later with a follow up phone call. He explained what would take place in great detail and came and checked on me as I was waiting. Very pleased with the experience. More

A/C recharge overcharge Wanted to stick me with $1,800 evaporator replacement when the system had not failed. Local shop charges me 35% less for the drain/recharge. Got me f Wanted to stick me with $1,800 evaporator replacement when the system had not failed. Local shop charges me 35% less for the drain/recharge. Got me for an air filter but did not replace a plastic pin trim holder I asked for. William is good, something else is going wrong. More

Best Oil Change The service that was provided was quick. I did not have to wait all day for a oil change. I would visit again. Thanks again. 😀 The service that was provided was quick. I did not have to wait all day for a oil change. I would visit again. Thanks again. 😀 More

Rude and nothing got accomplished in the 3 hours I was there From the start the guy I worked with Jeff was rude to me and I sat there for 3 hours and only a key got programmed. From the start the guy I worked with Jeff was rude to me and I sat there for 3 hours and only a key got programmed. More

Regular scheduled maintenance Excellent service. Great attitude by all personnel involved vehicle work was performed on time. Great communication regarding progress of work and Excellent service. Great attitude by all personnel involved vehicle work was performed on time. Great communication regarding progress of work and replacement parts needed Completion of service done on time More

Great service!! Went above and beyond! William was my service consultant and he was so extremely nice and accommodating. He hasn’t me checked in quickly, explained what services were neede William was my service consultant and he was so extremely nice and accommodating. He hasn’t me checked in quickly, explained what services were needed, and then made sure I was comfortable in the guest waiting area. I will definitely continue getting my vehicle serviced here. More

Service my wife’s 2014 Ford Escape William did an excellent job getting our car serviced for our trip out of town. Our Eacape runs like a dream now. Thank you William we will bring ba William did an excellent job getting our car serviced for our trip out of town. Our Eacape runs like a dream now. Thank you William we will bring back our other vehicles. More

Routine service on vehicle. Prompt appointment scheduling. Very courteous reception and welcoming. Escorted to waiting area, where there were refreshment. Service Department was Prompt appointment scheduling. Very courteous reception and welcoming. Escorted to waiting area, where there were refreshment. Service Department was busy but organized. Cameron seemed calm in the midst of being busy. Vehicle service was completed in a timely manner. More

Courteous and helpful The work was done cpromptly in the estimated time- Every employee I saw was courteous and helpful.. the waiting room was a pleasant place to wait w The work was done cpromptly in the estimated time- Every employee I saw was courteous and helpful.. the waiting room was a pleasant place to wait while my car was being repaired. More

Transmission/AC issue Got a work in order on a Saturday. My vehicle is acting like it’s not shifting gears like it’s stuck in 4 wheel drive. Also asked about AC Relay becau Got a work in order on a Saturday. My vehicle is acting like it’s not shifting gears like it’s stuck in 4 wheel drive. Also asked about AC Relay because my AC has to be on 4 full blast to work. Cameron called me said there was a problem with my AC repairs under hood would be $792 to fix. Wasn’t what I asked about but whatever. He called me back at 4pm said they put Diagnostic machine on vehicle no errrors. It’s 4pm and we have to move on from this cuz we close at 5pm. If you want we can have you drive with a technician on Monday to see if we can recreate problem but again we close at 5pm come get your vehicle. So I was there at 7am Monday morning to pick it up $139 and No Problem Solved. Vehicle did same thing on way to work today. I was disturbed by the we have to Move on comment like I was crazy. Won’t go here again and I even test drove a car was thinking of buying a new one but Cameron’s comment changed my mind on that too. I’ve had my vehicle for 10 years I know there is a problem just because your computer didn’t say so doesn’t mean that’s the word of God. More