Ferman Ford - Service Center

Excellent service, it was a pleasure dealing with Ferman Ford and Tom Sefero. Extremely professional. Ford and Tom Sefero. Extremely professional. More

Cameron kept me updated throughout my appointment, truck was ready as promised and cost was as quoted. was ready as promised and cost was as quoted. More

I brought my vehicle in for some recalls. Advised them my issues with vehicle and was told that's possibly due to the recalls needed. I had to make an appointment out almost 4 weeks in advanc Advised them my issues with vehicle and was told that's possibly due to the recalls needed. I had to make an appointment out almost 4 weeks in advance since apperiently it was that busy. I brought the vehicle in on a Monday. A week later next Monday Stephen tells me over phone that vehicle has other issues and cannot do recall until other things are fixed. I advised him to please do the recall and I will handle the other things. He implied on telling me that he wouldn't be able to align my wheel and he cannot let me leave like this. Also stating for the recall he would still need to order the parts and wait for them which would take days. Initially I am already a month into this. Almost 4 weeks waiting for apt. (Parts could've been ordered then) Then my vehicle sat in service for 7 days and hasn't been touched or Parts ordered. I told him to order the parts I will wait. He then tells me he needs a managers approval before he can do it. After not getting anywhere with him I asked to speak to manager who told me he will call me back first thing in the morning and never did. I called in around noon and couldn't get ahold of him. Left him messages nothing. Come to next business day I get a text from Stephen that my vehicle is done. It's crazy how all of a sudden the parts came in (no need for ordering now) and how the manager couldn't even call me back like he said or answer my calls but apparently needed an approval first. I am very disappointed with how I was treated. I will go to another ford dealership next time. I will tell everybody about my horrible experience More

The dealership was very conscientious about arranging for service at my home. The gentleman mechanic that arrived was on time ,efficient and knowledgeable. You service at my home. The gentleman mechanic that arrived was on time ,efficient and knowledgeable. You More

Did not listen to or take the information given seriously at all. Over $5,000.00 and the problem was not even addressed, looked at or diagnosed. We will find somewhere else to go. at all. Over $5,000.00 and the problem was not even addressed, looked at or diagnosed. We will find somewhere else to go. More

The best in the business especially Mr William P he is kind considerate informative the best service advisor I ever had kind considerate informative the best service advisor I ever had More

Center Console is missing lock mechanism, as well as missing bolts..the whole console moves and is not lining up at the seems. missing bolts..the whole console moves and is not lining up at the seems. More

Cameron is amazing. Always goes above and beyond to service my raptor. This dealership is 35-40 mins and I’ll continue to use so long as service remains the same. Always goes above and beyond to service my raptor. This dealership is 35-40 mins and I’ll continue to use so long as service remains the same. More

Fast and convenient. Waiting area was nice. Cameron kept me updated on my service and answered all my questions. Waiting area was nice. Cameron kept me updated on my service and answered all my questions. More

Service for two batteries was fine, until I got home and discovered the tech had broken my windshield washer quick connect directly adjacent to my battery. Two voicemails to the service advisor with no resp discovered the tech had broken my windshield washer quick connect directly adjacent to my battery. Two voicemails to the service advisor with no response. I think I'll just take my business elsewhere. More