Ferman MINI of Tampa Bay - Service Center

Have been doing business with Ferman for 14 years. I Have been doing business with Ferman for 14 years. I have bought or leased 5 cars. My sales guy is Gary Mack and he has been instrumental in why I ke Have been doing business with Ferman for 14 years. I have bought or leased 5 cars. My sales guy is Gary Mack and he has been instrumental in why I keep coming back. Honest and straightforward. More

Routine maintenance successfully completed within 50 min. Job well done. The BMW Service team performed to my expectations, thank you all. I found the waiting area inviting and in accordance with CDC requi Job well done. The BMW Service team performed to my expectations, thank you all. I found the waiting area inviting and in accordance with CDC requirements More

Always a pleasure to spend time at Ferman BMW Mini The service visit last week exceeded my expectations with regard to time and cleanliness, I didn't really need the wash and vac but the details are al The service visit last week exceeded my expectations with regard to time and cleanliness, I didn't really need the wash and vac but the details are always appreciated noticed . While we did observe social distancing I met new faces as well the familiar Ferman staff and enjoyed conversations out side that made time fly. Thank you all again and wish you remain safe during the Corona Pandemic. PS. the precautions and cleanliness Freman BMW is practicing at the facility is exceptional thank you for your concern , I felt my safety and well being was priority. More

I needed to have my newly bought Mini checked up And Derrick went above and beyond. Great customer service!🙂 Thanks again, Derrick! A. G. T. Derrick went above and beyond. Great customer service!🙂 Thanks again, Derrick! A. G. T. More

Courtney Took Great care of our car I purchased a vehicle at a different Ferman dealership, but the MINI store was closer to me and they treated me like I purchased from them. I highly r I purchased a vehicle at a different Ferman dealership, but the MINI store was closer to me and they treated me like I purchased from them. I highly recommend the whole staff! I even drove a loaner Countryman and that may be my next vehicle. More

Surpise, Surprise After leaving the service center, I received an email outlining more than $1000 in additional "refused" service, and prices on the one suggested doubl After leaving the service center, I received an email outlining more than $1000 in additional "refused" service, and prices on the one suggested doubled. Called by service manager who tried to convince me that I "misunderstood" and his agent "told me everything". Interestingly, he never once acknowledged anything I said (or had in writing) could be right. Take your car elsewhere. More

Rolled up with a run flat issue while on my way to work with no appointment. Instantly taken care of, given courtesy vehicle, and was able to pick up my car by end of the day. with no appointment. Instantly taken care of, given courtesy vehicle, and was able to pick up my car by end of the day. More

Good job and even washed an vacuumed the car Gave me a Good job and even washed an vacuumed the car Gave me a loaner due to the long wait time Will come back when I’m in town Good job and even washed an vacuumed the car Gave me a loaner due to the long wait time Will come back when I’m in town More

Service was great Work was completed quickly. The service advisor was friendly and professional I appreciated getting a detailed description of the problem; that help Work was completed quickly. The service advisor was friendly and professional I appreciated getting a detailed description of the problem; that helped me decide how to proceed with repairs. More

Review of service on my mini Per usual I am a satisfied Ferman Mini customer! Ferman picked up and delivered my car for its service since I did not want to come into direct conta Per usual I am a satisfied Ferman Mini customer! Ferman picked up and delivered my car for its service since I did not want to come into direct contact with anyone during this covid-19 issue. I want to HIGHLY RECOMMEND COURTNEY DEASON! She knows her stuff and also knows how to explain issues clearly and simply such that owners like me who love our mini but are not mechanics can understand! I feel SO comfortable with Ferman knowing that Courtney will talk turkey and listen to my concerns as well! Ferman, you are truly fortunate to have her! Please pay her well! More