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Ferman Volvo Cars of Tarpon Springs - Service Center

Tarpon Springs, FL

4.8
1,195 Reviews

1,195 Reviews of Ferman Volvo Cars of Tarpon Springs - Service Center

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August 11, 2023

Great service and people. Very friendly and a pleasure to work with. I highly recommend Ferman. More

by WAHINE2828
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Both matt and Sharon are super.
Aug 14, 2023 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

August 11, 2023

The service people were very kind and competent. Honest and caring were the words I felt describe the dealership. More

by Emma Holland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Farintino was excellent.
Aug 14, 2023 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

August 07, 2023

The very best at keeping my XC90 in top working order. Thank you all very much. More

by pat.hughesfl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sharon O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ketchum
Aug 07, 2023 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

August 03, 2023

The staff is very attentive. Great timely service, will schedule my next service again there. Nice waiting area. More

by katiamarie9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sharon O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ketchum
Aug 03, 2023 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

August 02, 2023

My last visit was related to a tire issue. I purchase tire and rim warranty/insurance at purchase. Without any attempt to make a claim under it I was told it would not be covered and it was my More

by brittany.kaufmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know any names
Aug 03, 2023 -

Ferman Volvo Cars of Tarpon Springs responded

We apologize for the negative experience you had with us. Please contact our manager, Shannon Newman at (727) 934-5789 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!

August 01, 2023

Great employees and friendly service. Highly recommend this dealership. I always feel that my concerns are addressed. More

by thomas.hennessy3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sharon O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ketchum
Aug 02, 2023 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

July 31, 2023

Friendly and professional staff, I was kept informed throughout the entire process, services were performed in a timely manner. More

by daddywonderful7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sharon O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ketchum
Jul 31, 2023 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

Jul 31, 2023 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

July 30, 2023

Appointment was easy to make. Service was on time. Service and Parts Department were attentive. More

by mz1188
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sharon O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ketchum
Jul 31, 2023 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

July 27, 2023

Matt has absolutely no idea what customer service is . . I brought my XC90 in to have windshield replaced at 9:40am Matt told me car would be ready end of day. No one contacted me about status so I called More

by jjd.2012
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Ketchum
Jul 28, 2023 -

Ferman Volvo Cars of Tarpon Springs responded

We apologize for the negative experience you had with us. Please contact our manager, Shannon Newman at (727) 934-5789 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!

Jul 28, 2023 -

jjd.2012 responded

Wow Shannon things just keep getting worse dealing with Ferman Volvo staff. A culture of rampant lying seems to permeate your organization I can't believe this behavior is tolerated. What happened to your customer service, it's nonexistent? Ferman used to be a trusted dealership...not anymore!!!!

July 27, 2023

Furman Volvo service is top notch. Where is Furman Volvo you are spoiled, and will never look for another place to service your vehicle. More

by NNYCOUNTRYBOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sharon O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ketchum
Jul 28, 2023 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

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