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Ferman Volvo Cars of Tarpon Springs - Service Center

Tarpon Springs, FL

4.8
1,204 Reviews

1,204 Reviews of Ferman Volvo Cars of Tarpon Springs - Service Center

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December 26, 2022

Great dealership for handling your Volvo vehicles. They're spot on with service and professionalism. More

by tonyb_100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sharon O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ketchum
Dec 28, 2022 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

December 26, 2022

These folks went above and beyond for me when my car was in shop. They had no loaner cars and even rented me a car since I was without mine and with my 3 children. I am grateful for their help during an in More

by MACHADOLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sharon O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christine
Dec 28, 2022 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

December 24, 2022

They drained my battery on my car after I dropped it off. They should have known to disconnect it!!!! Horrible experience. I will never go there again. Y’all should be ashamed. More

by burbankS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sharon O'Connor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ketchum
Dec 28, 2022 -

Ferman Volvo Cars of Tarpon Springs responded

We apologize for the negative experience you had with us. Please contact our manager, Shannon Newman at (727) 934-5789 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!

December 24, 2022

Have always driven Volvo. Had a wonderful dealer in Central New York. Moved south and needed to find someone. Ferman offered a very nice experience. Love Volvo! More

by donnarausch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sharon O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ketchum
Dec 28, 2022 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

December 22, 2022

Sharon provided excellent customer service. She was able to fit my car into the service schedule without an appointment. The repair was completed in a timely manner. The technicians always do a More

by rtricinelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sharon O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2022 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

December 21, 2022

As always, thank you for exceptional service. Sharon was very good at scheduling and making sure that my extended warranty took care of my repair.. More

by Peter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sharon O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2022 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

Dec 28, 2022 -

Peter responded

Thank you again for your service always answering whenever I call. I used to take my Volvo to another Volvo service further south of my location. My calls always went to voicemail and they rarely called back. It’s rare that a dealership treats its customers like family. .

December 21, 2022

Prompt and completed. quoting prices in advance and delivering my car promptly. Thanks to Sharon for good service. More

by Momhasitall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sharon O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2022 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

December 21, 2022

Service reception is wonderful. Service said they balanced my tires and I was charged for it. Within a hour of leaving I had the low tire pressure light come on. One tire was really More

by bishopjkw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sharon O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2022 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

December 17, 2022

I made an appointment and opted to wait. Waiting room was clean, airy, stocked with pastries and coffee, and service was prompt. I did wait but they were clear about how long. Car was taken More

by MACHADOLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sharon O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2022 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

December 15, 2022

We bought a 2022 Volvo xc90 that was supposed to be the gm or owners car and it had 5000 miles. We were told it was a new car with warranty and all plus we would have a loaner every time. Our windshield wi More

by kabisig03
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember the name of the service advisor.
Dec 16, 2022 -

Ferman Volvo Cars of Tarpon Springs responded

We apologize for the negative experience you had with us. Please contact our manager, Shannon Newman at (727) 934-5789 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!

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