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Ferman Volvo Cars of Tarpon Springs - Service Center

Tarpon Springs, FL

4.8
1,205 Reviews

1,205 Reviews of Ferman Volvo Cars of Tarpon Springs - Service Center

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November 26, 2022

We choose to drive an extra half hour for the GREAT customer service provided by Matt and Sharon at Ferman Volvo. They are always friendly and knowledgeable. When they give us án estimated completion More

by pamstine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sharon O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ketchum
Nov 29, 2022 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

November 16, 2022

I wouldn't go anywhere else they've always bent over backwards to help me out. More

by captainkurt1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sharon O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ketchum
Nov 17, 2022 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

November 16, 2022

Shop is inept. Quoted $2500+ for repairs. Another shop complete work for $400. Tried to gouge me with repairs that were not necessary. Had it there over and over an More

by l.dierks
Recommend Dealer
No
Employees Worked With
Shop employee name unknown
Nov 17, 2022 -

Ferman Volvo Cars of Tarpon Springs responded

We apologize for the negative experience you had with us. Please contact our manager, Shannon Newman at (727) 934-5789 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!

November 15, 2022

Service Department is second to none. I waited for my car to be repaired. It was repaired in one and a half hour. That included an oil change and diagnostic to find a stop start problem. More

by ESPECTOR2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sharon O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ketchum
Nov 16, 2022 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

November 11, 2022

I am very happy with my new Volvo xc90 my salesman Mike was not high pressure all.The service manager Matt is very courteous and his asst.Sharon is also excellent.I am very satisfied. More

by skus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sharon O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike, Matt Ketchum
Nov 15, 2022 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

November 10, 2022

Super friendly and easy to work with! They always work around my crazy schedule with my family. More

by Xc90lady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sharon O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ketchum
Nov 11, 2022 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

November 10, 2022

Service was efficient, professional and timely as always But I am getting an alert that my brakes need inspecting Should that have been part of my 70K mile checkup?? More

by tonyvkn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sharon O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2022 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

November 10, 2022

Took good care of me. ..no extra work performed before estimating and approval given . Pleased with assigned service people. More

by jonip177
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sharon O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ketchum
Nov 11, 2022 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

November 06, 2022

Just a very bad service. . They actually think that the customers are stupid, Trying to add extra stuff on the bill where they had no business adding it Not trust worthy at al More

by VTZAVARAS
Recommend Dealer
No
Employees Worked With
Sharon O'Connor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ketchum
Nov 07, 2022 -

Ferman Volvo Cars of Tarpon Springs responded

We apologize for the negative experience you had with us. Please contact our manager, Shannon Newman at (727) 934-5789 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!

November 05, 2022

Service staff was polite, courteous and informative. My issue was diagnosed and repaired quickly at a reasonable price. My go to place. More

by Candersen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ketchum
Nov 07, 2022 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

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