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Ferrari Maserati Alfa Romeo of Fort Lauderdale - Service Center

Fort Lauderdale, FL

4.7
1,581 Reviews

1,581 Reviews of Ferrari Maserati Alfa Romeo of Fort Lauderdale - Service Center

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August 04, 2021

Lots of problems with the repair of this car. Returned with other issues also. Vapor lock continues. Very disappointed. Should have bought a Tesla. Can’t recommend Ferrari anymore More

by ACUPRO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None
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Aug 09, 2021 -

Ferrari Maserati Alfa Romeo of Fort Lauderdale responded

We would like to apologize for your experience with our Service Department. Please know the situation you’ve described is not typical for our dealership, and your feedback has been taken into serious consideration. Our main priority is to provide every customer with excellent customer service, and we again apologize you did not experience this.

August 02, 2021

Shawn is the best! Always accessible even on vacation. He is very professional and cares about the car and owner. More

by Ray Gee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Sosner
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July 30, 2021

They had my car since January for engine light alarm. It took a long time to try to fix the car. Returned car finally last week but battery compartment was open and key was broken More

by ACUPRO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
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Aug 09, 2021 -

Ferrari Maserati Alfa Romeo of Fort Lauderdale responded

We would like to apologize for your experience with our Service Department. Please know the situation you’ve described is not typical for our dealership, and your feedback has been taken into serious consideration. Our main priority is to provide every customer with excellent customer service, and we again apologize you did not experience this.

July 16, 2021

Luis Cue was extremely professional and his attention to detail exceeded my expectations. They have truly earned my business and look forward to my next service! More

by MIAMIAUTOBROKER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Luis Cue
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 06, 2021

Amazing service! They treat you like family. I have bought and taken my cars for service to Ft Lauderdale Ferrari for many years. Cesar & Luis in service is amazing More

by KenC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Feldmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rene Cotera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Cue
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 02, 2021

Excellent job, great service. Very friendly staff, job was done much quicker than expected. More

by mnichin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Cue
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 01, 2021

Beautiful showroom and waiting room, completely different from the one by us on Long Island. Loved it! Please send them photos! More

by ARIS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember
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June 30, 2021

Not a great experience. Did not fix the issue that I needed fixed. Car came back the same. Giving it back after the lease is up and moving on More

by DP2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris?
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Jul 01, 2021 -

Ferrari Maserati Alfa Romeo of Fort Lauderdale responded

Hello, we are disappointed to read that your recent experience was not satisfactory. Our main priority is to provide every customer with excellent customer service, and we sincerely apologize you did not experience this. If you’re open to discussing your experience further, please email, Gabriel C. at: gcasanova@ferrarifl.com We hope to hear from you soon and look forward to resolving your concerns with our dealership.

June 30, 2021

Shawn at service gave me prompt and excellent attention with my pista ,he had it picked up and brought back on time Very professional , highly recommend this dealership . 5 star More

by Happy250
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Feldmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Sosner
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June 22, 2021

Excellent Service. Another dealership told me 2 weeks, they took me right in and provided a rental. More

by JOHNNYBBQ
Recommend Dealer
Yes
Employees Worked With
Chris
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