Back

Ferrari Maserati Alfa Romeo of Fort Lauderdale - Service Center

Fort Lauderdale, FL

4.7
1,576 Reviews

1,576 Reviews of Ferrari Maserati Alfa Romeo of Fort Lauderdale - Service Center

Sort by
July 07, 2023

Luis give me excellent care, very profesional , I highly recommend his care . I have nothing bad to say More

by Yamy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Cue
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 03, 2023

MORE STARS REQUIRED FOR THIS REVIEW I first came in a met with Joe, and showed him the major damage done to my car. After 1 week, my Alfa turned out “Stunning “. Thank you Joe & team at 1st Class Auto- R More

by Satisfied customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Cue
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 02, 2023

I brought my Stelvio in for 20000 mi service and to have a malfunctioning turn signal cluster repaired. Nearly 2 weeks and $1000 later, I’m told the turn signal malfunction is because I’m not using it prope More

by ultralab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Cue
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Department
Jul 05, 2023 -

Ferrari Maserati Alfa Romeo of Fort Lauderdale responded

Thank you for taking the time to provide us with your feedback regarding your recent service appointment. We sincerely apologize that your recent experience was not satisfactory. This is not the level of service we strive to provide to our customers. We take your feedback seriously and will address these issues immediately. We would appreciate the opportunity to make things right. Please contact us directly so we can work towards a resolution.

June 30, 2023

Service department, fantastic and helpful with any issues you have. They clean the car and deliver it as if it were new. Luis make sure that everything is taken care of until the next service is due. The dea More

by Meg
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Luis Cue
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 28, 2023

Great service. .everything was taken care of..very professional experience and lived up to my high expectations More

by Steve
Recommend Dealer
Yes
Employees Worked With
Shawn Sosner
June 23, 2023

Service was great. Picked up car, took care of service and returned a nice clean car to my door. More

by Dfryburg
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Luis Cue
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 23, 2023

awesome Experience! Rene helped spec my Ferrari and it came perfect! Stu - i appreciate you also ! Peter and i are going snapper fishing this coming week ! let us know a More

by MYGIRL95FT
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Rene Cotera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina- phenomenal!
June 21, 2023

Have generally had a good experience, but in last service appt the service agent did not address two service issues requested when the car was dropped off and as a result I ended up waiting 2 hours plus at p More

by Anonymous
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Jorge Gutierrez
Jun 22, 2023 -

Ferrari Maserati Alfa Romeo of Fort Lauderdale responded

Thank you for taking the time to provide us with your feedback regarding your recent service appointment. We appreciate your continued patronage and want to sincerely apologize for the inconvenience and frustration you experienced during your visit. We are sorry to hear that your service agent did not address the two service issues you requested when you dropped off your car. This oversight resulted in a significant delay during your pick-up, causing you to wait for more than two hours. We understand that your time is valuable, and we regret any inconvenience this may have caused you. We value your feedback as it helps us identify areas where we can improve our services. Your satisfaction is of utmost importance to us, and we would like to make it right. We would appreciate the opportunity to discuss your concerns further and find a resolution that meets your expectations. Please feel free to contact us directly so that we can address this matter promptly. Once again, we apologize for the inconvenience you experienced during your last service appointment. We appreciate your understanding and look forward to the opportunity to restore your confidence in our dealership.

June 16, 2023

The Demetrio was professional and proactive. He made my purchase an easy experience. I would recommend them to anyone. More

by JODY9
Recommend Dealer
Yes
Employees Worked With
Rick Feldmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 14, 2023

great experience people were very nice and luis is a very nice guy and easy to work with More

by CHARLES53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Cue
5.0
This rating includes all reviews, with more weight given to recent reviews.
...
67
...