Fette Ford Kia

Ripped Off I went to Fette Kia, Clifton Service Department. After depositing my check, Brian proceeded to put the check through again as a point of sale. I am a I went to Fette Kia, Clifton Service Department. After depositing my check, Brian proceeded to put the check through again as a point of sale. I am a person with physical disabilities. The entire process from coming in to get work done to the double charge was all questionable processes. I didn't have a lot of funds to come in with. A sensor was out and it wasn't covered under the extended warranty. I Ok'd that and was told that I needed to replace my air filter (I did that replacement myself 2 months ago), The Cabin Filter ( I did that myself 2 months ago). After I got the car back I showed the cabin filter and engine air filter as being clean. I was told that one of my belts was cracked and ready to break. They charged me for an oil change without even asking if I wanted Synthetic or Regular. I have been using synthetic, and wanted to continue. It was too I was told. All I did was request an oil change, the next thing I was told we did it. I wasn't even quoted a price. They just did the work. I have no question- charging me twice, not giving me the discount that was promised. I bounced several checks because the $1354 being charged was $2708. The bounced check doesn't favor well with my bank or my credit. The Company gave an immediate refund. If I didn't catch the mistake they would have a double payment. Brian seemed to have disappeared when I came in for my refund. He didn't return any of my phone calls. It kind of left me with the impression that he wouldn't even apologize for this big mistake. I wouldn't consider going back to buy or service my vehicles. More

Lack of Understanding During COVID-19 Pandemic People and businesses show their true colors during times of crisis and during the COVID-19 pandemic Fette Kia has showed me that they have zero compa People and businesses show their true colors during times of crisis and during the COVID-19 pandemic Fette Kia has showed me that they have zero compassion, empathy and understanding for their customers and are clearly only focused on fattening their wallets. I am a teacher who is currently financially struggling due to the current health crisis and I have been a loyal Kia customer for 6 years. After returning my leased Kia Optima this past February, I was hit with a bill of $993. PLEASE BEWARE and do not make the same mistake I did by trusting this car dealership. I have referred 3 friends during my time as a customer and now feel the need to apologize to each of them because I was clearly mistaken. During my second Kia lease, I was conned into adding a "full coverage" insurance package to my plan (which conveniently added another $100 to my monthly payments) under the guise that I would not have to pay a single cent out of pocket when returning my lease, even if I had damages. What was left out of that conversation was that it only applied IF I were to lease another Kia after returning my current lease. Since I was not in the position to lease another car at the time, I was hit with a $400 restocking fee (NEVER mentioned in any conversation) and a $290 damage fee (for a 3 inch scratch on the side of the car). But it doesn't end there - I received an email from Kia Motors Finance in January stating that I had, and I quote, "reached the date or number of payments you originally specified when you initiated your recurring payments. The payment schedule is now disabled." I returned my car at the beginning of February and the salesman I spoke with said I was good to go. I was hit with another month's payment for February, even though I was told, BY THE FINANCE DEPARTMENT THEMSELVES, that I was paid in full. Add on another $45 in taxes and fees and here I am with a bill of $993. The worst part of this entire process was when I reached out to the dealership as well as many Kia executives explaining my current situation and asking for some assistance and leniency. What I was met with was ZERO compassion, ZERO understanding and ZERO care. Even after acknowledging that the emails about my payments were misleading and often confuse customers, there was no flexibility or understanding. After explaining my situation and reviewing the fact that I've been a loyal and upstanding customer who has never missed a payment or even made a late payment in 6 years, no help or assistance was offered to decrease the amount I owed. The only "solution" she suggested was a 30-day extension for my bill. 30 days? Really Kia? THE WORLD IS SHUT DOWN, people are dying, people are out of work and struggling to make ends meet and the best you can do as a multi-billion dollar corporation is give a 30-day extension? Way to show you care about your customers. I have many family and friends that are customers of other dealerships who have been extremely helpful and understanding during this pandemic (waving fees, coming up with payment plans, etc.) and I foolishly expected the same from Kia. I was sadly mistaken. I am shocked and appalled by the lack of care and flexibility I've experienced with a company I was so loyal to and I am writing this review to ensure that others will not be conned as well. More