Fields BMW Lakeland

Disappointing I took my vehicle to Fields BMW Lakeland FL on 12/15/2017, 1/3/2018 and again on 1/8/2018 for the same issues exhaust raddle and brake squeak and I wa I took my vehicle to Fields BMW Lakeland FL on 12/15/2017, 1/3/2018 and again on 1/8/2018 for the same issues exhaust raddle and brake squeak and I was given the same response “could not duplicate”. However after the 2nd visit and reviewing several videos I provided the dealer they choose to replace an actuator for the exhausted raddle but could not identify a brake squeak. Because the part had to be ordered I choose to pick up vehicle until it came in. Upon picking up my car I was able to illustrate the brake squeak by simply moving my car 5 feet forward in front of the service manager. He immediately identified the problem and included his findings (rotors were glazed) on the ticket. This prompted me to look at the dash cam video (which records every time the car starts or moves) to see what efforts were made to identify the problem and to my surprise, little to no effort was made! I dropped my car off at 7:38AM where it sat until 8:10AM it was moved the shop where it sat until 9:12AM then moved to the parking lot at 11:18AM. It then sat in the parking lot until the next day at 2:00PM when I advised my Service Manager I was coming to get it and they took it through car wash. This begs the question… How can you tell a customer there is not wrong if you are not making a reasonable effort to identify the problem? How can you diag a problem if you are not testing the car? What was the point of leaving my vehicle overnight on two occasion if it was going to just sit in the parking lot? You would think the amount of effort, time and money BMW puts into their brand that the dealerships would reflect a higher level of service. And while I am grateful for a loner, I didn’t buy a BMW to be provided a Chevy Impala or Nissan Altima while my sits in parking lot. I brought my vehicle back on 1/8/2017 to have the actuator installed and advise my Service Manger of my concerns and the fact the dash cam showed little effort was made to identify the problem. He assured me the issue would be fixed and I would have my vehicle back the same day. I picked my vehicle up later that afternoon the raddle appeared to be gone but when the brakes got hot the brake squeak came back. I received a text from my Service Manager Albert 2 days later inquiring on if I was happy with my service. I responded by that the raddle appeared to be fixed but the brakes still squeaked. That was 6 days ago and I have not heard back from anyone and the raddle came back the next day. At this point I am unsure what to do.. Is this how BMW treats their customer or is this isolated to the Lakeland dealership. If so do I need to take day off work to visit another dealer in another town or simply take my business elsewhere? More

AWESOME!!!!! FIELDS BMW LAKELAND, FL Ty is the coolest car salesman. He gave us a great deal. Very professional and honest. The entire staff was very helpful. We had the best sweet potato Ty is the coolest car salesman. He gave us a great deal. Very professional and honest. The entire staff was very helpful. We had the best sweet potato pie ever. Thank you! BMW More

Best experience ever!! The team at Lakeland BMW was the most professional and pleasant dealership I have interacted with to date. Magic, the salesman, is by far the most gen The team at Lakeland BMW was the most professional and pleasant dealership I have interacted with to date. Magic, the salesman, is by far the most genuine salesman I have encountered in this business, and the rest of the team, Lanette, the finance manager, was phenomenally kind, and his BMW expert, Zack, is a wizard with BMW’s. The rest of the team really took care of me as they drove me to Hertz to drop off my rental car. Hands down a great experience. I’m buying my next car there, and my fiancé will be trading in her BMW there when it’s time to turn that lease in. Highly recommend Fields BMW. More

Efficient and professional I drive an hour each way but I find it worthwhile because I know the work will be done competently and professionally. Tina was excellent in expeditin I drive an hour each way but I find it worthwhile because I know the work will be done competently and professionally. Tina was excellent in expediting the work and kept me updated. More

Service Department is excellent! Albert Darby is the man. Fixed everything on time and under budget. Have been using this service department for 5 years now and have never had a compl Albert Darby is the man. Fixed everything on time and under budget. Have been using this service department for 5 years now and have never had a complaint. More

Great place to buy a car! Every effort possible is made to ensure that the customer has a great experience. The customer is made to feel extremely comfortable and no time press Every effort possible is made to ensure that the customer has a great experience. The customer is made to feel extremely comfortable and no time pressured. More

Excellent experience. Sales rep was awesome and we had no issues. Vehicle was in excellent condition and my wife loves it. We will come back in the future. Sales rep was awesome and we had no issues. Vehicle was in excellent condition and my wife loves it. We will come back in the future. More

Excellent service! As always, excellent customer service! They are always I time and quick to inform you of any delays. Will continue to have my car serviced here. As always, excellent customer service! They are always I time and quick to inform you of any delays. Will continue to have my car serviced here. More

First time visitor, Long time customer Found the vehicle online and made the inquiry to the dealership. The conversation with The used car salesperson convinced my wife and I to make the lo Found the vehicle online and made the inquiry to the dealership. The conversation with The used car salesperson convinced my wife and I to make the long drive to the dealership to take a closer look at the vehicle before going to another dealership to look at another vehicle I was also considering. From the moment we were greeted nicely by Rick Cutts who made the experience a pleasant one and did a real good job selling the dealership's commitment is service from beginning to end. After test driving the car, getting all our questions answered and obtaining fair financing, we decided to buy our 320i. More

Great job I walked in to buy a car and left with 3 they were willing to negotiate I got what I wanted for my cars. Both Majed and Mellisa did a great job. Would I walked in to buy a car and left with 3 they were willing to negotiate I got what I wanted for my cars. Both Majed and Mellisa did a great job. Would recommend without hesitation. More