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Fields BMW Lakeland

Lakeland, FL

4.8
599 Reviews

4285 Lakeland Park Drive

Lakeland, FL

33809

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599 Reviews of Fields BMW Lakeland

September 03, 2017

Every detail They took care of every need and made sure that was comfortable through the whole service process. I could not gas e been happier. Excellent! More

by David B Evans
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Serina
Dec 01, 2017 -

Fields BMW Lakeland responded

Thanks for stopping by Fields BMW Lakeland! We are sincerely pleased to read your review of our location. We look forward to serving you at your next Service interval, or should you stop in to take advantage of your Fields Matters complimentary amenities. Thank you for being a valued customer. We appreciate your continued business. Sincerely, Gary Gordon, General Manager.

September 01, 2017

Greatest experience! Let me start off by saying Melissa is the financial advisor is she was absolutely so understanding and helpful. I spoke to her on the phone and she al More

by Johnny Fontes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick E. Cutts, Melissa Hargroves
Dec 01, 2017 -

Fields BMW Lakeland responded

This is exceptional feedback, thank you! We truly value your business and your trust in our Team. I take great pleasure in learning our Team surpassed your expectations. We look forward to the prospect of attending to your automotive needs in the future. With sincere thanks, Gary Gordon, General Manager – Fields BMW Lakeland.

August 31, 2017

Bad experience with dealers and salesperson I leased a car not worth the money EXPENSIVE car not worth it 530i-2017-not recommend to anyone NOt WORTH THE MONEY More

by BMW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Majed "Magic" Nasrallah
Dec 01, 2017 -

Fields BMW Lakeland responded

Thank you for your feedback. We are terribly sorry for the poor experience and apologize for any inconvenience. Providing exemplary customer service is our top priority and I would appreciate the opportunity to speak with you to address any outstanding issues, find an amicable resolution and work to restore your faith in our Dealership. You may reach me by phone at (863) 816-1234, or by email at ggordon@fieldsauto.com. Thank you and I look forward to the opportunity. With sincere appreciation, Gary Gordon, General Manager – Fields BMW Lakeland.

August 21, 2017

Awesome job!!! This was an awesome experience for me. The people here made me comfortable and made sure the deal got done. I will for recommend my family and friends More

by Jkltampa2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Paul, Majed "Magic" Nasrallah, Melissa Hargroves
Aug 22, 2017 -

Fields BMW Lakeland responded

Thank you for your business! It's a pleasure to serve your automotive needs. The next time you come in for your car wash, please swing by my office and let me know if there is anything else we can do to elevate your ownership experience. Sincerely, Gary Gordon, General Manager.

August 16, 2017

Wonderful. Rick was. Rick Cutts was very personable , professional and knowledgeable. Couldn't have been better.Lanett also handled the finance part well.I do not know wh More

by Randy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lanette Wheatcraft
Aug 22, 2017 -

Fields BMW Lakeland responded

Thanks for letting us know, Randy. I'll make sure to pass along the kudos to Mr. Cutts and our Staff. We look forward to serving your automotive needs in the future. Thanks for choosing Fields BMW. Sincerely, Gary Gordon, GM.

August 12, 2017

Fields BMW Excelsior Every aspect of this dealership was exemplary. As a enthuisast of many BMW's, I found the process from inquiry, trade, negotation, finance and delive More

by DMan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Paul, Majed "Magic" Nasrallah, Zachary Linton, Nathan Briceland, Lanette Wheatcraft
Aug 22, 2017 -

Fields BMW Lakeland responded

Thank you for your kind words and for being a highly valued customer. We truly appreciate your business. If there is anything I can help you with down the road, please let me know. Regards, Gary Gordon, General Manager.

August 11, 2017

Professional, courteous service Working with my sales person, Mike Wagner, was a pleasure. He quickly answered any questions or concerns that I had and did all that he could to m More

by Rcassizzi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Paul, Michael Wagner, Nathan Briceland
Aug 22, 2017 -

Fields BMW Lakeland responded

Thank you for your feedback! We appreciate you noticing Mike, Christian and our team’s hard work and dedication to our customers. Please let me know how I may elevate your ownership down the road. Best Regards, Gary Gordon, General Manager, Fields BMW Lakeland.

August 06, 2017

Salesman Majed was a fantastic representative of fields BMW. We basically made the deal through texting he was very kind when I got there he was very efficien More

by Sander
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember the lady I worked with but she was extremely kind and a Nother very good representative for you guys she was fast efficient and very pleasant it may have been Melissa , Majed "Magic" Nasrallah
Aug 22, 2017 -

Fields BMW Lakeland responded

Thank you, Sander, that's great to read. I'll make sure to share your wonderful words with Majed and our Staff. If there is anything further we may do to enhance the quality of your ownership or your experience, please let me know. Kind regards, Gary Gordon, GM.

July 05, 2017

Easiest buy ever! My sales person worked with me the way I wanted to work. I applied, was approved for special promos so he assisted in finding online inventory that w More

by RyanPartridgeTofte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Furman Clark, Melissa Hargroves
Jul 19, 2017 -

Fields BMW Lakeland responded

That's great to learn and congratulations on your new vehicle! It's our pleasure to have made your experience enjoyable at Fields BMW Lakeland, but most importantly, to find the perfect car to meet your needs. Fields Matters Because You Matter. Best Regards, Gary Gordon, General Manager.

June 24, 2017

Fantastic Service I just want to take a moment and thank some of the individuals at Fields BMW. The receptionist, Albert in service, Melissa in Financing, and Rick Cutt More

by Jolanda5135
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Cutts, Melissa Hargroves
Jul 19, 2017 -

Fields BMW Lakeland responded

You're most welcome and thank you for your wonderful feedback. We'll be sure to share your great feedback with our team at Fields BMW Lakeland! We're delighted to have exceeded your expectations! The next time you come in for your car wash, please swing by my office and let me know if there is anything else we can do to elevate your ownership experience. Sincerely, Gary Gordon, General Manager.

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