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Fields BMW Lakeland

Lakeland, FL

4.8
601 Reviews

4285 Lakeland Park Drive

Lakeland, FL

33809

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601 Reviews of Fields BMW Lakeland

July 05, 2017

Easiest buy ever! My sales person worked with me the way I wanted to work. I applied, was approved for special promos so he assisted in finding online inventory that w More

by RyanPartridgeTofte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Furman Clark, Melissa Hargroves
Jul 19, 2017 -

Fields BMW Lakeland responded

That's great to learn and congratulations on your new vehicle! It's our pleasure to have made your experience enjoyable at Fields BMW Lakeland, but most importantly, to find the perfect car to meet your needs. Fields Matters Because You Matter. Best Regards, Gary Gordon, General Manager.

June 24, 2017

Fantastic Service I just want to take a moment and thank some of the individuals at Fields BMW. The receptionist, Albert in service, Melissa in Financing, and Rick Cutt More

by Jolanda5135
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Cutts, Melissa Hargroves
Jul 19, 2017 -

Fields BMW Lakeland responded

You're most welcome and thank you for your wonderful feedback. We'll be sure to share your great feedback with our team at Fields BMW Lakeland! We're delighted to have exceeded your expectations! The next time you come in for your car wash, please swing by my office and let me know if there is anything else we can do to elevate your ownership experience. Sincerely, Gary Gordon, General Manager.

June 10, 2017

Purchase of New Vehicle Ver was extremely helpful. I was in contact with him about a potential purchase and he gave me lots of options even before I went to the dealership. More

by Cfuller
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Paul, Ver Franscisco, Lanette Wheatcraft
Jun 22, 2017 -

Fields BMW Lakeland responded

Thank you for your great feedback! I'll make sure to mention it to Ver and share your positive experience with our Team. If there is anything further we may do to enhance the quality of your ownership or experience, please let me know. Sincerely, Gary Gordon, GM.

June 08, 2017

worst experience ever lazy people Worst experience pf my life would not recommend very very ugly attitudes if you need to get on the rode fast go find another place this place people More

by betterservice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jim Megivern, Mason Nickerson
Jun 13, 2017 -

Fields BMW Lakeland responded

We are truly sorry for the experience you encountered. We are open to feedback so that we can make your experience and our services better. Please contact me, Gary, via e-mail at ggordon@fieldsauto.com or call (863) 816-1234. I look forward to listening to the issues you encountered. Thank you. Gary Gordon GM of Fields BMW Lakeland ggordon@fieldsauto.com (863) 816-1234

April 29, 2017

Quality, customer service, and friendly personally. Never had such a positive response to purchasing a new car. Ver was great, he remained two steps ahead of my anticipated questions and handled my ent More

by Hess10@msn.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ver Franscisco
May 31, 2017 -

Fields BMW Lakeland responded

Thank you for choosing Fields BMW, Hess10! I'm delighted you were satisfied with your experience here. It's really our pleasure. If there is anything else we can do to elevate your experience with us, please don't hesitate to ask. Sincerely, Gary Gordon, General Manager, Fields BMW Lakeland.

April 23, 2017

Highly Recommended While on vacation in the area, I encountered a serious engine problem with my 135i. Not knowing any local dealers, I am glad I found Fields BMW in Lak More

by Dave2020
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tina, Terry, Chris, Jim Megivern
May 31, 2017 -

Fields BMW Lakeland responded

Thank you for stopping in, Dave2020! We hope you enjoyed your vacation! I'll make sure to commend our Team on a job well done! Thanks for recommending us to others. The next time you're in the area, please stop in and let us know if there is anything further we may do to enhance the quality of your BMW ownership. The pleasure is ours! Fields Matters Because You Matter. Sincerely, Gary Gordon, GM.

April 19, 2017

Favorite salesman. It is so refreshing to go into Fields and deal with Tom when purchasing a BMW. He never pressured us and, in fact, made suggestions that we were unaw More

by Blumarlin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Swackhammer
Apr 19, 2017 -

Fields BMW Lakeland responded

You're welcome and thank you, Blumarlin! This is the kind of experience we strive for on every visit and exemplifies our motto, "Fields Matters Because You Matter." I will be sure to share your feedback with Tom and our team. It's really our delight to serve your automotive needs. Thank you so much for your business. We look forward, as always, to welcoming you back in the future. Next time you stop by, please be sure to take advantage of the complimentary amenities we offer, like our free car washes. Thanks for being a highly valued customer and for being part of the Fields family. Kind Regards, Gary Gordon, General Manager.

April 17, 2017

Good experience great service I recently purchased my second vehicle from fields BMW lakeland, had a great experience in the whole process quick easy negotiations and excellent cus More

by Phillsy4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Paul, Majed "Magic" Nasrallah, Lanette Wheatcraft
Apr 17, 2017 -

Fields BMW Lakeland responded

It brings me a lot of pride and joy to hear that you’re an avid fan our dealership. We appreciate your business, your loyalty and your trust. Please don’t hesitate to contact us if there is anything we can help you with moving forward. It’s our pleasure to serve you. Kind Regards, Gary Gordon, General Manager, Fields BMW Lakeland.

April 03, 2017

It was timely BMW Lakeland takes great care of their customers! I'm very pleased with the service every time I'm there! Totally satisfied with the service and care More

by rhaspy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Megivern
Apr 17, 2017 -

Fields BMW Lakeland responded

Thank you for taking the time to review your experience at Fields BMW Lakeland. I am very happy to hear that our staff made you feel at home. This is really one of the things that we try to maintain at our dealership. We look forward to serving your automotive needs in the future. Warm Regards, Gary Gordon, General Manager.

April 01, 2017

Awesome The team provide awesome customer service and make you feel right at home. They will work around your schedule and pick up your vehicle at your con More

by Carl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Furman Clark
Apr 17, 2017 -

Fields BMW Lakeland responded

This is great to learn! Please don't hesitate to make me aware if there is any way we may additionally supplement your current or future experience with us. Kindly, Gary Gordon, General Manager, Fields BMW Lakeland.

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