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Fields BMW Lakeland

Lakeland, FL

4.6
623 Reviews

4285 Lakeland Park Drive

Lakeland, FL

33809

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623 Reviews of Fields BMW Lakeland

November 04, 2014

Service Experience at Fields My car was recently serviced at Fields BMW. I could not have asked for anything more. In particular my service adviser Tina Tyner provided me with exc More

by malonso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Tyner
Nov 26, 2014 -

Fields BMW Lakeland responded

That's the experience we strive for each and every day! Thank you for your kind remarks and your continued business. We appreciate you. Sincerely, Gary Gordon, General Manager.

November 01, 2014

Everything that need repaired was repaired The customer service, quality of work, friendliness, price, overall experience tops the charts. From the time I dropped off the car for service, until More

by jhealea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Nov 26, 2014 -

Fields BMW Lakeland responded

Thank you for the positive review and for your continued business! Mike has been here for quite some time and is very passionate about cars. I'm glad you're happy with your automotive service experience. If there is anything else we may do to enhance the quality of your ownership, please let me know. Sincerely, Gary Gordon, General Manager.

October 31, 2014

An excellent experience We are extremely glad to be back to the Field's family of dealerships. If you guys continue selling cars the way we were treated, you will rule the m More

by vetter386
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Barreto
Nov 26, 2014 -

Fields BMW Lakeland responded

Thank you, we're glad to welcome you back to the Fields family! It's our pleasure to serve your automotive needs. If there is anything else we may do to enhance your ownership, please let me know. Sincerely, Gary Gordon, General Manager.

September 25, 2014

A very satisfied customer Alway wanted a BMW......very glad that I went to Fields in Lakeland. Furman C. was very patient with me, and answered all of my concerns. I will defin More

by sm15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Furman Clark
Oct 20, 2014 -

Fields BMW Lakeland responded

Thank you, sm15, we are happy you had such a great experience here! We try to give all our customers in both Service and Sales that type of "wow" factor. Congratulations on your new BMW and welcome to the Fields family. Best Regards, Gary Gordon, General Manager.

September 25, 2014

Fantastic customer service!!! Every visit at Fields BMW is a total pleasure. The staff is amazing. They are knowledgeable, helpful and always accommodating. I've never had better s More

by Tampagirlcm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can't remember his name I think Matt in service. Also Tina and frank the operations manager
Oct 20, 2014 -

Fields BMW Lakeland responded

Thank you and it's because we do genuinely care. We make it our business to know our customers and provide you with the highest level of customer service and I'm happy to hear that we did just that for you. Sincerely, Gary Gordon, General Manager.

September 23, 2014

Professional Staff professional, although it took a long time of me standing in the service center to be recognized, although several people walked by and not all More

by lgn62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam
Oct 20, 2014 -

Fields BMW Lakeland responded

Thank you for your positive comments about our staff and also for your feedback about your experience with both our staff and your vehicle after service. Thank you for bringing this to my attention. It's our goal to maintain the highest level of customer satisfaction and it sounds like we missed the mark on your visit. I would appreciate the opportunity to discuss this situation with you more accurately over the phone and ensure that we are consistently providing you with a 5-star experience on each and every visit, which is what we strive for. Please give me a call at (863) 816-1234 or, if you prefer, you may send me an email at ggordon@fieldsauto.com. Thank you for being part of the Fields family. Warm Regards, Gary Gordon, General Manager.

September 17, 2014

GREAT SERVICE! I am so happy that I went to Fields BMW, after a stressful car search the BMW crew was very helpful. I will recommend them to everyone. More

by angel.crawford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ver Francisco
Oct 20, 2014 -

Fields BMW Lakeland responded

Thank you, Angel, it's our pleasure to serve you! Congratulations on your new vehicle and welcome to the Fields family. Kind Regards, Gary Gordon, General Manager.

September 08, 2014

It was a pleasure Thanks for a great experience and good deal! Easy to deal with, and no pressure experience. I will be buying here again! Thanks for everything! More

by Mrlgordon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Majed Nasrallah
Sep 08, 2014 -

Fields BMW Lakeland responded

It's our pleasure! Thank you for your visit and for choosing Fields BMW. We look forward to your next visit and if there is anything we may be able to do to elevate your ownership in the meantime, please don't hesitate to ask. Kind Regards, Gary Gordon, General Manager (ggordon@fieldsauto.com).

August 27, 2014

Fantastic Dealership I am a long time customer of this dealer, I have always been treated great. I have been driving BMWs since 1992 and am very satisfied with the entire More

by davidbost
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina,Al--Service dept,,Ver--Sales,,Mike--Parts,,Terry-service tech. also Lance-now in Orlando
Sep 08, 2014 -

Fields BMW Lakeland responded

We appreciate your continued business and thank you for being a part of the Fields' family. Thank you for your kind words and if there is anything else we may do to keep your experience exemplary, please let me know. Sincerely, Gary Gordon, General Manager.

July 12, 2014

Had a wonderful experience at the Lakeland BMW dealership. My husband and I were treated with the utmost customer service beginning with the salesman, the financial department, and the other sales tech people More

by Erin.gonyea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
PJ Nunez , Melissa Hargroves, , Steven Wagner
Aug 11, 2014 -

Fields BMW Lakeland responded

That's the experience we strive for each and every day! Thank you for your kind remarks and your continued business. We appreciate you. Sincerely, Gary Gordon, General Manager.

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