Fields BMW Northfield

I was not planning on buying a BMW as my wife's replacement car. I agreed to stop at Fields BMW because it was convenient and had my wife convinced we should be shopping another car at another pla replacement car. I agreed to stop at Fields BMW because it was convenient and had my wife convinced we should be shopping another car at another place which we agreed we would do. Kris made the deal happen with his polite, knowledgeble and laid back way. He is not pushy. I walked out on two other places because I could not work with the sales person, or I did not trust them. I trusted Kris right away. He makes no excuses for the obvious negatives, which every car has, and knows how to point out the positives in an objective and modest way. This honest approach sold me. The day I bought the car, on the way home, I noticed a couple of minor issues. He had me come back right away and personally helped me take care of them when there was a shortage of mechanics as it was near closing. He never complained or told me I was expecting too much. He wanted me to leave there happy and proud of my new purchase. I have bought many cars in my life, two from Fields. I have never had a more likeable and trustworthy salesperson. I would use him again, and I will absolutely refer my friends, a handful of whom drive BMWs with no particular loyalty to any one salesperson. I am sending an email to those guys this evening. I should also point out that the other salesmen in the showroom were very friendly, greeting us, recalling we had been in the night before, and even showing me and my son a car we were just curious about, after knowing that we had already purchased a car from Kris. More

I would DEFINITELY recommend Fields BMW service department. Ed Palomeno is an exceptional service advisor. He takes great care in providing quality service for his customers. Ed's professionalism department. Ed Palomeno is an exceptional service advisor. He takes great care in providing quality service for his customers. Ed's professionalism and his easy demeanor make the experience very enjoyable. My car is always done on time and Ed explains everything to me before and after the service is completed. I feel very confident bringing my car in for service to Ed at Fields BMW. More

I recommend Fields BMW for all your service needs. Ed Palomeno my service advisor informed me of all costs initially and had my car completed in a very timely manner. Palomeno my service advisor informed me of all costs initially and had my car completed in a very timely manner. More

I would like to tell you about an exemplary employee--Ed Palomeno. I recently damaged my car, was very distressed and he took me by the hand. He assured me all would be ok, made every effort to expedite s Palomeno. I recently damaged my car, was very distressed and he took me by the hand. He assured me all would be ok, made every effort to expedite service, stayed in close touch with me and I am extremely satisfied with the service he provided. Not only is he skilled in his area, he has wonderful, warm people skills. I cannot praise Ed enough and want you to know what a fine representative he is of your company. We will continue to buy our cars here because of Ed Palomeno. More

I recently brought my BMW X5 in for service and was greeted by service writer Ed Palomeno. I have never been treated so politely and courteously! From the moment I arrived Ed was engaged in my service greeted by service writer Ed Palomeno. I have never been treated so politely and courteously! From the moment I arrived Ed was engaged in my service issues as if I was the only person in the extremely busy service department. He painstakingly explained to me what the problem was and what my options were. He was as concerned about my "pocketbook/wallet" as I was! He concluded the service write by explaining that to me that he would get back to me after the mechanic had a chance to assess the problem. True to his word he called me as promised and explained my options and even offered alternatives! The work was prompt and as articulated. Ed is one of the main reasons I have bought numerous BMW's from Fields! I would not go any where else for service and always ask for Ed when I need service! if Ed is off that day I make sure to return when he is scheduled! More

I've been coming to Fields for a very long time now. It is the only place I will buy/service my vehicle from. Although I certainly can take my car somewhere else I choose to only work with Fields. Anyon It is the only place I will buy/service my vehicle from. Although I certainly can take my car somewhere else I choose to only work with Fields. Anyone can do a good job on the car but what keeps my coming back is the excellent customer service that I'm given at every single visit. The customer service is professional, friendly, and attentive. Everyone that works there from the porters to the ladies in the snack bar to customer service have always had me walking away feeling important. Ed Palomeno and Daphne are the two people I deal with the most upon my visits. They are true keepers and definitely an asset. I have nothing but positive things to say about them both. Thanks for a job well done. More

Within the past 3 weeks I purchased my 4th BMW in 6 years from Fields Auto Group. They offer great salesmanship from Carmen Cabrera, and their service department with Ed Palomeno as my point of contact and B from Fields Auto Group. They offer great salesmanship from Carmen Cabrera, and their service department with Ed Palomeno as my point of contact and Brian Cullinan as the Director both of whom are second to none. They go out of their way to accomodate all of our requests and do so in a very respectful manner unlike many other dealerships. I would not buy a car anywhere else, and that's coming from a buyer that lives downtown as well one who chooses to drive to Northfield when service is needed. I hope this review is helpful when you're looking to buy a BMW. More

I have worked with this dealership now for over 12 years and bought/serviced two BMW's... They have consistently striven to earn my praise, and have done so without exception. The service department warrant and bought/serviced two BMW's... They have consistently striven to earn my praise, and have done so without exception. The service department warrants particular merit, as their honesty, candor, and efforts to "make it right" have earned my trust over the years. More

Best experience ever!!! I strongly recomend to buy from this dealership!!! Sales person contacted me over the phone and he was ready when I arrived to the dealer. I really recomend to work with Kris . B this dealership!!! Sales person contacted me over the phone and he was ready when I arrived to the dealer. I really recomend to work with Kris . Best experience ever!! More

Excellent service experience! Jerry M. the Service Excellent service experience! Jerry M. the Service Representative was friendly, supportive, and responsive. The service work required that my car Excellent service experience! Jerry M. the Service Representative was friendly, supportive, and responsive. The service work required that my car stay overnight at the dealership and a rental was provided, no charge. The work was completed on-time and the service issue was resolved. Thank you Fields! More