Fields BMW Northfield

I have worked with this dealership now for over 12 years and bought/serviced two BMW's... They have consistently striven to earn my praise, and have done so without exception. The service department warrant and bought/serviced two BMW's... They have consistently striven to earn my praise, and have done so without exception. The service department warrants particular merit, as their honesty, candor, and efforts to "make it right" have earned my trust over the years. More

Best experience ever!!! I strongly recomend to buy from this dealership!!! Sales person contacted me over the phone and he was ready when I arrived to the dealer. I really recomend to work with Kris . B this dealership!!! Sales person contacted me over the phone and he was ready when I arrived to the dealer. I really recomend to work with Kris . Best experience ever!! More

Excellent service experience! Jerry M. the Service Excellent service experience! Jerry M. the Service Representative was friendly, supportive, and responsive. The service work required that my car Excellent service experience! Jerry M. the Service Representative was friendly, supportive, and responsive. The service work required that my car stay overnight at the dealership and a rental was provided, no charge. The work was completed on-time and the service issue was resolved. Thank you Fields! More

The car, a Porsche 911 C4S, was exactly as advertised. It was in great shape. The deal worked out just like Chris said it would. An excellent transaction. It was in great shape. The deal worked out just like Chris said it would. An excellent transaction. More

my sales rep very professional never at any time was he trying to pressure us to buy. Did not try to up sell us. Chri called after the sale to make sure everything was ok............THANKS CHRIS chri trying to pressure us to buy. Did not try to up sell us. Chri called after the sale to make sure everything was ok............THANKS CHRIS chris is a real asset to fields bmw More

Nice job Kris. Love the car. Thanks for working with me. No hassles no pressure and know what I wanted and didn't try to put me into something I didn't want. Thanks again.. No hassles no pressure and know what I wanted and didn't try to put me into something I didn't want. Thanks again.. More

When Fields BMW said "Fields BMW matters because you matter" It means it well. Last Saturday I brought my X5 in for Vehicle Check and Oil Change. I was not happy during the first 15 minutes of my fir matter" It means it well. Last Saturday I brought my X5 in for Vehicle Check and Oil Change. I was not happy during the first 15 minutes of my first time vising this Services team because I did not understand how each customer should be helped during dropping off a vehicle. I saw two customers got help before me while I was waiting for a call. While I was waiting to get in Services manager's office here came Matt Williamson through shop entrance. I approached him and asked "this is my first time here and where does the line for service start?" I continued "I had a 9:45 AM appointment and I already lost about 20 minutes." Matt did not hesitate, but wanted to take care of me right away by saying "how can I help you, sir?" We approached the services desk and start the paper work. He emphasized that I was there for Vehicle Check and Oil Change. I told Matt that I lost times and I had to come back for Oil Change later in a month. He was okay with that and will make a new appointment for me later. He felt my frustration I could tell. Then he told me that he has 50% off coupon for Vehicle Check. I said "great and thank you". he told me it was going to take about an hour for the service and suggested me to have somethings in the waiting room. I went and order hot breakfast. I like it. Victoria served me very well with passion. She brought my hot meal to me at the couch with a smile and the I-Want-To-Serve-You attitude. I sincerely thank her. About 10 minutes later, Matt approached me and said "I talked to my manager about your situation and we decided to do the oil change for you today on us." I re-affirmed that my X5 would be ready by 11:00 AM. Matt said yes. I said "thank you so much for doing this." I went in to Fields BMW for the service frustrated in a few minutes and came out very happy on time. Fields BMW has trained their people well! Matt listened to my feeling. Employees are empowered to take such an action (decision) in order to exceed customer expectation. Matt and his manager made a decision to make me happier; I was their new customer for service. So, they wanted to offer me their excellent customer services. Fields BMW Northfields knows it will cost them 5 times more to gain a new customer than to keep an exiting one. It really means it when it said "Fields BMW matters because you matter". Thanks Matt Williamson and Victoria! I will see you again soon :-). More

Chris Goodrich is the best customer service person I have worked with. I will continue to give Fields business for many years based on the great service I have always received from Chris and the rest of the worked with. I will continue to give Fields business for many years based on the great service I have always received from Chris and the rest of the team at Fields BMW - John S, Chicago More

The car was exactly as advertised, perfect in every way. Kris had it ready to go when I arrived and the deal went very smoothly. Great looking car. Kris had it ready to go when I arrived and the deal went very smoothly. Great looking car. More

I have owned 5 BMW's and all of them have been serviced by Field's BMW. My service advisor, Chris Goodrich always goes above and beyond the call of duty and puts my mind at ease. The dealership serviced by Field's BMW. My service advisor, Chris Goodrich always goes above and beyond the call of duty and puts my mind at ease. The dealership should consider him a terrific asset to the company as I certainly do. More