Fields BMW South Orlando

Deyja took very good care of me on my planned scheduled maintenance. Friendly as can be, professional and all around awesome. I'll request her every time I visit. The mechanics had me in and out in no time maintenance. Friendly as can be, professional and all around awesome. I'll request her every time I visit. The mechanics had me in and out in no time flat. More

Fields BMW performs very good maintenance with knowledgeable mechanics! The areas of concern on my vehicle were thoroughly explained, as well as, a good plan for working off those issues found. Cu knowledgeable mechanics! The areas of concern on my vehicle were thoroughly explained, as well as, a good plan for working off those issues found. Customer service was great! More

DO NOT TRUST a word this dealership claims on the condition of their used vehicles! I had several conversations with Jeff at the dealership, he assured me the 1yr. old car with 9k miles was in great condition of their used vehicles! I had several conversations with Jeff at the dealership, he assured me the 1yr. old car with 9k miles was in great shape. I had taken a Saturday and drove 3hrs. each way to purchase the vehicle. Upon viewing the vehicle I found 8 different areas on the exterior of the vehicle that had imperfections, scratches and curb rash on a rim. This was no inexpensive vehicle either, they were asking 45k for it. On top of that, the interior had nearly every plastic panel gouged or scratched and the leather was stained and nasty. Their response was "well this isn't a new vehicle." I agreed, the vehicle was an abused and discarded heap and the dealership should have been forthright with that information. STAY CLEAR More

I recently visited the BMW South Orlando location for routine maintenance and was pleased with the customer service and detailed work I witnessed. Thanks Angel! routine maintenance and was pleased with the customer service and detailed work I witnessed. Thanks Angel! More

Excellent service I was on the road to orlando and had a message in the computer they received my car and do what is need to be done and knowing I was on vacation the help me out with a loaner very good ser message in the computer they received my car and do what is need to be done and knowing I was on vacation the help me out with a loaner very good service and very helpful Angel Mercado was very helpful and very responsive via text message of the agency More

Diagnostics, updates, completion, notification all on time. Plus 3-month interest free payments - truly above and beyond.Service representative was courteous. Courtesy car wash always a plus. time. Plus 3-month interest free payments - truly above and beyond.Service representative was courteous. Courtesy car wash always a plus. More

Dayja was amazing and went above and beyond to get things taken care of she is my go to person from now and on moving forward. taken care of she is my go to person from now and on moving forward. More

Excellent timely service and repairs! This was an emergency repair due to maintenance required light coming on while driving vehicle. I could not ask for a better, more caring service manager than De emergency repair due to maintenance required light coming on while driving vehicle. I could not ask for a better, more caring service manager than Deyja. My wife and I also felt safe working with her because she worn a mask at all times, and maintained/followed CDC guideline for COVID-19 safety, More

Service on my 3 series was drawn out due to the holidays and dealing with an extended warranty, to which I place no blame on the dealership or service department. My primary complaint is the lack of accommo and dealing with an extended warranty, to which I place no blame on the dealership or service department. My primary complaint is the lack of accommodation for a service that took over one week to complete due to the above circumstances. I was told that because I did not purchase this particular vehicle from Fields, I did not qualify for a courtesy loaner while the vehicle was in service. I DID, however, purchase a 2019 X3 M40i from this exact dealership in September of this year. Needless to say, I didn’t really feel included in the “Fields Family” because an effort was not even attempted to make an accommodation and I had to inconvenience my spouse by sharing a vehicle for over a week. I gave a rating of ‘good’ because Deyja was consistent in communicating and updating me on the service timeline, but there was definitely a missed opportunity in making this an excellent experience. More

Bouzko always checks on me. Trust him. Angel was very polite and thorough. The service took less time than estimated. Followed good COVID precautions while I was there. polite and thorough. The service took less time than estimated. Followed good COVID precautions while I was there. More