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Fields BMW South Orlando

Orlando, FL

4.4
558 Reviews

9750 South Orange Blossom Trail

Orlando, FL

32837

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558 Reviews of Fields BMW South Orlando

March 28, 2015

Lack of response by GM I wrote a review on here regarding my negative experience with a used car. Mr Frank Fernandez responded to it and left his phone number. I called hopi More

by Pcavalie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frank Fernandez GM
Jun 22, 2016 -

Fields BMW South Orlando responded

Thank you for your feedback in the past. In the time since your review, Fields BMW South Orlando has changed Management, staff and policies to reflect that we are dedicated to providing only the highest level of customer service. I invite you to visit us again and experience the new Fields difference. You may also contact me, Mike Torre, General Manager over at BMW Winter Park at (407) 628-2100, or via email at mtorre@fieldsauto.com if you have any questions. Thank you and I look forward to the opportunity to serve your automotive needs. Sincerely, Mike Torre.

March 24, 2015

Mike in Service great It was interesting to have the appt set up automatically. All seemed fine at arrival. Mike was phenomenal. With the pre-set appointment, I would ha More

by Loutt001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike C
Apr 08, 2015 -

Fields BMW South Orlando responded

Thank you and it's because we do genuinely care. We make it our business to know our customers and provide you with the highest level of customer service and I'm happy to hear that we did just that for you. Sincerely, Frank Fernandez, General Manager.

March 23, 2015

1.5 Hours Wasted Waiting for a Salesman I went to Fields South Orlando because I was interested in a 2014 M4 they had in stock. It was Sunday March 22, 2015 at 4:00 when I arrived. When I More

by tampajonezy
Customer Service
Recommend Dealer
No
Employees Worked With
Unsure of name, but he was Spanish speaking Latino gentlemen
Mar 24, 2015 -

Fields BMW South Orlando responded

Thank you for taking the time to leave feedback about your experience at our store and more importantly, bringing this to my attention. I apologize for your experience - this is not an experience we're used to hearing and certainly one we do not want to repeat. Customer service our number 1 priority and I would appreciate the opportunity to speak with you in order to address the situation more accurately, and hopefully restore your faith in our dealership. Please contact me at your earliest convenience at either (407) 956-6300 or via email at frank.fernandez@fieldsauto.com. Thank you and I look forward to hearing from you. Sincerely, Frank Fernandez, General Manager.

March 17, 2015

Excellent experience! Maria Vanegas has made buying a car a great experience! This is the second car we buy from her and she is knowledgeable, friendly, and treat us like More

by Magnum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Vanegas
Mar 24, 2015 -

Fields BMW South Orlando responded

Thank you, I'm delighted we were able to make your experience great! Congratulations on your second car with us and thank you for your continued business. If there is anything else we may do to further enhance the quality of your ownership, please let me know. Sincerely, Frank Fernandez, General Manager.

March 16, 2015

Excellent..!!! Was a excellent service from everyone....!!! Thanks for everything I will recommend you to my family and friends...!!! Is the first time that I have t More

by Nishia
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Arie Morales
Mar 24, 2015 -

Fields BMW South Orlando responded

Thank you for your kind words about Arie and your experience at our dealership! We appreciate your feedback and your business, and if there is anything else we might be able to do to heighten your experience with us further, please let us know. Warmest Regards, Frank Fernandez, General Manager.

February 28, 2015

Great!! I had a great experience at Fields BMW South Orlando as always. Especially helpful and nice were Patrick Carney and Mikhail Bouzko!! Thank you so m More

by SeminoleNurse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Carney, Mikhail Bouzko
Mar 24, 2015 -

Fields BMW South Orlando responded

Its reviews like yours we strive for every day! If there is anything else we may do to heighten your ownership experience, please don't hesitate to contact me - thank you and we appreciate your business. Sincerely, Frank Fernandez, General Manager.

February 26, 2015

Most pleasurable car buying experience I have had! I am 66 years old and have bought many cars in my lifetime. I can honestly say that this is the very first time that I have left the dealership feelin More

by chasinpar
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Price
Mar 24, 2015 -

Fields BMW South Orlando responded

I'm glad to hear you had a good experience and I'll be sure to mention it to Jason and our team! We appreciate your business! Sincerely, Frank Fernandez, General Manager.

February 22, 2015

Outstanding Experience One thing that sets Fields apart from other dealership is their knowledge and how much they care about their customers. This was my third purchase fro More

by Jh2216
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Bos, Mikhail Bouzko and Mic Romero
Mar 24, 2015 -

Fields BMW South Orlando responded

Thanks for your business and your kind words. Please enjoy our many amenities like our Car Washes that are free of charge when you purchase from Fields. Sincerely, Frank Fernandez, General Manager.

February 11, 2015

Excellent Very good experience. Santos was very prepared to explain everything and answer any of my questions. Everyone was friendly and stayed past closing TI More

by Kshives2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Santos. Finance
Feb 18, 2015 -

Fields BMW South Orlando responded

Thank you so much for taking the time to give us your feedback and comments on your experience at our dealership. We truly appreciate your business and we welcome you to the Fields family. If there is anything that we can do to enhance the quality of your ownership, please do not hesitate to contact me. Best Regards, Frank Fernandez, General Manager.

February 04, 2015

You always leave with a positive impression. Always you feel comfortable when you be in BMW center, by the friendly, kindly and professional staff, you never leave not satisfied or with a negativ More

by zikral
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Santos Rodriguez
Feb 18, 2015 -

Fields BMW South Orlando responded

I'm glad to hear you had a good experience and I'll be sure to mention it to Santos! We appreciate your kind words and your business! Sincerely, Frank Fernandez, General Manager.

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