Fields BMW South Orlando

Bought bmw 528i 2012 from mr fayez harby in BMW south Orlando dealership, it's was very pleasant dealing again with mr harby and he really take good care of us best customer service highly recommend and Orlando dealership, it's was very pleasant dealing again with mr harby and he really take good care of us best customer service highly recommend and in finance mr jimmy really work hard to get us better rates...thanks both of you guys again A+++++++++++++ dealer and mr Harry very honest and very good sales representative ......,.,,,,,,,,,,,............ More

It was a great experience buying a car from Fayez at BMW Fields Orlando (South). There was no pressure or hassle on buying the car. Great customer service. Fields Orlando (South). There was no pressure or hassle on buying the car. Great customer service. More

Went in for service and left with a new car. Mr Fayez was my wonderful sales person. He knew my needs and met them with adsolutely no problems. Thank you Fayez for your professionalism and attentivenes was my wonderful sales person. He knew my needs and met them with adsolutely no problems. Thank you Fayez for your professionalism and attentiveness. More

We purchased toyota sequoia from this dealer and the sales person helped us fayez Hardby, gave us right advise and make us select the right car in our budget, thanks to harby the car does not have any p sales person helped us fayez Hardby, gave us right advise and make us select the right car in our budget, thanks to harby the car does not have any problems so far, he is really good and honest. More

bought my 3rd car from mr.FAYEZ HARBY in feilds Bmw south Orlando. such a great person. you just tell him what kind of car you want and he will find you the righ one. i would really recommend him to all how Orlando. such a great person. you just tell him what kind of car you want and he will find you the righ one. i would really recommend him to all how want to buy a car. More

I purchased a preowned BMW X5. Fayez Harby, my client advisor, was very friendly and knowledgeable regarding the available vehicles. He was very responsive; when I called, he was always availble to tal advisor, was very friendly and knowledgeable regarding the available vehicles. He was very responsive; when I called, he was always availble to talk and answer questions. If he didn't know the answer, he got back to me quickly with the information. I feel that I purchased an excellent vehicle. Fayez stayed late the evening I picked up my vehicle to instruct me on its many features and came out to my office the afternoon the following day to further instruct me on the vehicle. Overall, I was very pleased with the experience. More

Fayez is the best!!! He's was attentive to details and my specific taste in cars. I never felt pressured if anything I felt part of a family where they cared and looked out for my best interest. Jimmy and my specific taste in cars. I never felt pressured if anything I felt part of a family where they cared and looked out for my best interest. Jimmy in Finance was very professional and relaible and had all his work done which made the process even smoother!! Great group of employees. Would.definitely recommend and come back in the future. More

After an intensive search on the internet, Field South Orlando had the vehicle that I was looking for, a 2007 BMW X5, 4.8; Any issues and concerns where taken care by Fields South Orlando sales department Orlando had the vehicle that I was looking for, a 2007 BMW X5, 4.8; Any issues and concerns where taken care by Fields South Orlando sales department and the Certified-Pre-owned warranty. This issues and concerns have been handling to my satisfaction by Santos Rodriguez. More

My experience was a Car purchase. Sales person was good, followed up on presale requests and friendly. Finance guy was moody and his attention to detail was below par. followed up on presale requests and friendly. Finance guy was moody and his attention to detail was below par. More

Fields BMW in Orlando / Tropical Ford in Orlando Fields BMW in Orlando / Tropical Ford in Orlando Since posting my review, the Dealership Manager called me to inquire about my experience and see Fields BMW in Orlando / Tropical Ford in Orlando Since posting my review, the Dealership Manager called me to inquire about my experience and seemed sincerely apologetic. Santos was my sales rep at Fields BMW and seemed very nice and helpful. However, his sales manager got involved and the shadiness began. I was looking at a 2006 Lincoln Navigator they had on their lot. I had them bring the vehicle to the Ford Dealership next door to get checked out before I purchased it. The Ford dealer wrote on the inspection report that the tires were dry-rot cracked and needed to be replaced and that the brake system needed to be flushed, but they passed everything else on their inspection sheet. However, on the back of the sheet they wrote that there was a leak in the AC System. I was told that the inspection went great and the only problems that were found were the old tires, and the inexpensive brake system flush that they could probably do in house at bmw. Then in my next conversation with Santos he expressed a concern with the AC system not cooling properly. Santos said it was cooling, but didn't seem like it was cooling enough. I asked him about it and he said the mechanic that inspected the vehicle told him that the AC system need more freon (a.k.a. there is a leak in the AC system). I asked how come it wasn't listed as an issue on the service report and why they passed the ac system and fluid levels on the checklist and Santos told me that they were just doing a "free safety checkup" on the vehicle and if I wanted to talk to the mechanic to call over to Ford. I spoke with Alfonso in their service department who claimed he was the person that inspected the car. He explained the problems that were found (tires, brake fluid, and AC). Told me it would cost $100 to put dye in the ac system to find the leak, but couldn't tell me how much it could cost to repair the system. Could be something small, but could be something major. I then called Santos back and explained to him what I was told, and that I wanted them to come down on the price because of the "$1200 in tires, $60-$80 brake fluid flush, and the $100+ AC repairs." He spoke with his sales manager and explained what had happened at Ford. According to the sales manager he went to Ford and spoke with Jim the service manager. He says Jim told him that there was no problem with the AC System, because his mechanic wouldn't have gave it a passing grade if it was not ok. He claims the mechanic accidentally wrote the AC issues on the wrong vehicle's service report and that there were no issues with the Navigator. This clearly was not accurate information. The rep I spoke with at Ford was Alfonso and he was very thorough in his explanation of the issues with the Navigator that was brought in. He went on to express to me how odd it was to have a Navigator in their shop with AC issues at 45,000 miles. But now Fields BMW is back tracking and saying there was never an issue with the AC. Santos has retracted his statements and claims he's not a mechanic. Also the sales manager obviously has a relationship with Jim at Tropical Ford next door to give false information to prospective buyers in order to help them sell cars that have issues. Fields BMW now claims that Alfonso was not a mechanic and that he never looked at my vehicle.(I don't see how he could have had such detailed knowledge of the vehicle, it's issues, and what is needed to resolve them, if he hadn't been involved in the inspection process). I asked Santos to go back to Ford and try to get a new mechanic to inspect the AC system and to let me talk to him and ask questions when he did the checks. Santos said that Ford was unwilling to cooperate. The service manager Jim at Ford "yelled at him" and told him he needed to handle his customers. Ford refused to allow me to speak to the mechanic and Santos ended up just trying to inspect the AC himself by checking the temperature of the air with a thermometer. Santos was a helpful salesman and it was apparent to me that he had my interests and concerns in mind while helping me select a vehicle. However, the way everything went down, I think the Sales manager is crooked as well as Jim, the Service Manager at Tropical Ford. They pressured Santos to retract his statements and tried to punish him for making me aware that the vehicle had issues. I would not trust Field BMW's assessment of a vehicle's true condition. They apparently hide and cover up issues in order to sell cars. Aside from this, I was approved through Capital One's Blank Check program. Field's BMW is an approved dealership that "accepts the Capital One Blank Check Program." They told me on several occasions that they do accept the Capital One checks. However when we finally got to the end of the process, they refused to honor the Capital One check and tried to force me to use one of their lenders at an interest rate that was 5% higher than my approved financing through Capital One. This dealership is very shady and I would caution anyone doing business with them to have the vehicles checked out by an independent mechanic or other dealership which they trust. Overall this dealership wasted countless hours of my time over the last 6 days, lied to me and withheld information about the vehicle I was going to purchase, and then tried to bait and switch me with my financing. More