Fields BMW Winter Park

Service was great Andres was awesome in helping me get things done and kept me informed things done and kept me informed More

The Winter Park location of Fields BMW is excellent. The online scheduling is easy to do and the follow up is timely and accurate. The check in process is smooth and Jessica, my service rep, is pleasant The online scheduling is easy to do and the follow up is timely and accurate. The check in process is smooth and Jessica, my service rep, is pleasant and professional, helping to assure the right service is included in the visit. She provide excellent and regular updates and the vehicle is returned completed and washed. When I wait for service, the dealership provides hot breakfast or lunch and refreshments. My most recent service request required that I rent a car for the day (loaners are limited) and Jessica was very helpful arranging it and then the cost was covered by the dealership. Overall excellent experience and I highly recommend them. More

Ty in the service department was very engaged and professional. He listened to my concerns and made the whole experience painless. Fields BMW is an all around first class operation. professional. He listened to my concerns and made the whole experience painless. Fields BMW is an all around first class operation. More

Hugh patiently helped me understand the differences among the three cars I was considering. He made my purchase smooth and easy, and the car was road-ready within 30 minutes of contract signing. That's impr the three cars I was considering. He made my purchase smooth and easy, and the car was road-ready within 30 minutes of contract signing. That's impressive on one of the busiest days of the year for car sales. More

Great dealership and great service department, Jessica was fantastic. I will keep buying BMW 5 star was fantastic. I will keep buying BMW 5 star More

This dealership is like a disorganized zoo. I have been to these guys 3 times in the last two weeks just to accomplish a warranty oil change and new tire installation. Despite voicing my conce I have been to these guys 3 times in the last two weeks just to accomplish a warranty oil change and new tire installation. Despite voicing my concerns each visit there has been zero action taken. When visiting this dealership you can expect slow service, discourteous and incompetent service advisors, a jam-packed parking lot, poor accessibility through a dangerous intersection, and a lack of snack options outside of narrow cafe hours. - A simple 20k mile maintenance made me wait in the dealership for over 6 hours. This with having an appointment! - Each time I ask for a loaner car I’m told they are booked several weeks out. Far from what you expect from a luxury car dealership. - Service advisors that are glorified clerks who act like they’re not paid enough to care. On each successive visit for simple maintenance I had to wait for hours just to get a service status. The advisor would disappear for long periods and promised text updates never appeared. When I did catch the advisor I was told “they’re working on it”. On personal inspection I’d find service hadn’t even commenced! This after having an appointment and after hours of waiting!! - While hanging out during these long visits I was disappointed to find zero vending machines. Oh they had a few popsicles, some lukewarm coffee and a soda machine but that’s it. - Located just off the interstate, you’ll have to negotiate a dangerous intersection and a lot packed with cars and unloading car-haulers. I’m now looking to trade my car for another luxury brand in the hopes of a much better service experience! More

From low pressure sales to fantastic customer service! Joe D in sales has been fantastic to work with over the years and Chris W always ensures any concerns or issues are addressed during my service vis Joe D in sales has been fantastic to work with over the years and Chris W always ensures any concerns or issues are addressed during my service visits. Great team! More

Arie was polite and courteous and processed our visit. documentation with efficiency and competence. We consider his advise to have merit. documentation with efficiency and competence. We consider his advise to have merit. More

Just had the privilege of waiting 3 hours and 30 minutes for an oil change from this dealership. Was told two hours at check in, almost double. Longest I’ve ever waited for an oil change in my life, lousy s for an oil change from this dealership. Was told two hours at check in, almost double. Longest I’ve ever waited for an oil change in my life, lousy service experience. More