Fields BMW Winter Park

Leak in radiator Richard Gaffney is hands down the best service adviser I have ever met! He always gives a clear understanding of what needs to be done and the car is Richard Gaffney is hands down the best service adviser I have ever met! He always gives a clear understanding of what needs to be done and the car is always done as promised. I have been a fields customer since 1995. Many years with Land Rover and then I switched to BMW. Love the cars, the service and the personnel! More

Service Visit My service rep. Mike Abney was very helpful and totally understood my car's service needs.... He is amazing and a great asset to Fields My service rep. Mike Abney was very helpful and totally understood my car's service needs.... He is amazing and a great asset to Fields More

Key not delivered Overall experience started out grea, however it turned sour when I requested my missing second set of keys 2018 330I on several occasions over a one Overall experience started out grea, however it turned sour when I requested my missing second set of keys 2018 330I on several occasions over a one month period. I actually bought two new vehicles Still waiting Daniel Finn Majed where is the missing key? More

Great service advisors Awesome job by Marco and Richard - Kept me informed and addressed my issues quickly and in a very courteous manner. I was impressed at the Showroom an Awesome job by Marco and Richard - Kept me informed and addressed my issues quickly and in a very courteous manner. I was impressed at the Showroom and amenities as well. More

Excellent Awesome job Everyone’s attention was absolutely professional. Would reccomend to all my friends and relatives. My service advisor Matthew Roberts h Awesome job Everyone’s attention was absolutely professional. Would reccomend to all my friends and relatives. My service advisor Matthew Roberts has always been very professional and keeps me posted in every step of the repairs. Matthew has always taken good care of me and my X5. Definitely will return. More

Worse customer service! Will never buy another BMW We drove an hour to have 2 recalls fixed and have it serviced . After waiting over 5 hours we get into the car and the service engine light is still o We drove an hour to have 2 recalls fixed and have it serviced . After waiting over 5 hours we get into the car and the service engine light is still on . When I asked Chris my service guy why this wasn’t fixed he replied you didn’t ask us to !!!! Very arrogant ! I will never purchase a BMW from this delarship ! More

Matt was great! I explained the problem. They understood and my car now drives perfectly. I also asked for a detail and the interior looks perfect. Thanks again. I explained the problem. They understood and my car now drives perfectly. I also asked for a detail and the interior looks perfect. Thanks again. More

Amazing service Fields BMW really stands out for amazing customer service. They always make sure any service needed is not covered by warranty before they charge me f Fields BMW really stands out for amazing customer service. They always make sure any service needed is not covered by warranty before they charge me for anything. Even the remote control battery which i didnt know it would be covered by manufacturer warranty. They always go above and behind and i enjoy the free car wash for life. I can go and relax while my car is being wash for FREe as many times as I want... amazing! More

Richard amazing! Richard is one of the biggest reasons I bought another BMW, his dedication to the customer experience is second to none. I enjoy working with him. Richard is one of the biggest reasons I bought another BMW, his dedication to the customer experience is second to none. I enjoy working with him. More

Impressive Experience I just moved from South Florida and had my 30,000 miles service done at Fields BMW of Winter Park and the experience was night and day different than I just moved from South Florida and had my 30,000 miles service done at Fields BMW of Winter Park and the experience was night and day different than the dealership that I purchased my BMW from and the Dealership which I live nearer to that did a few of my scheduled services. Firstly, my Service Adviser/write David was just a nice guy and unlike the Service Adviser I dealt with back in South Florida actually wanted me to understand what was going to be performed and further more actually checked into any software updates that might be available and actually performed the software update which to date seems to have fixed the issue that I have been experiencing for over two years. The other two dealerships first tried to tell me that no software update was available and my personal favorite was that they would have to ask BMW permission to update the software. David checked saw that there was newer software available, explained that it takes a while to flash the software and after I said no issue, keep the car as long as needed, that was that, we signed the paperwork and they gave me a ride to my office, truly top notch. While the waiting area is no where near as opulent as one of the Dealers in South Florida, it had everything I might want, and even offered freshly prepared food! My only complaint and it is minor, the Wi-Fi was a bit flakey and slow. More