Fields BMW Winter Park

Great service The service staff is always attentive and friendly. Everybody is cheerful and the waiting area is spotless. Restrooms are clean and you have the,clean The service staff is always attentive and friendly. Everybody is cheerful and the waiting area is spotless. Restrooms are clean and you have the,cleanest showroom I've ever walked around in. More

Very professional all around. Everyone was very helpful. the whole experience was great. I was met by a tech who brought me over to my service advisor. The service advisor had all my paper work and my loane the whole experience was great. I was met by a tech who brought me over to my service advisor. The service advisor had all my paper work and my loaner car was ready. I was told my car would be ready by 6 and it was ready by 2. I was very pleased with the. Work. More

Great service. Great coffee. Prompt service. Accurate pick-up time quoted. Matt Stevens is high class and was a pleasure to work with. Waiting area had a variety of hot/cold bever Prompt service. Accurate pick-up time quoted. Matt Stevens is high class and was a pleasure to work with. Waiting area had a variety of hot/cold beverages to choose from and the coffee was superb. Very satisfied with the experience. More

BMW the ultimate worst car buying experience About two months ago I went to BMW Fields of Winter Park to purchase a car the sales person was not very useful I almost had to beg to take the car fo About two months ago I went to BMW Fields of Winter Park to purchase a car the sales person was not very useful I almost had to beg to take the car for a test drive finally when the time came to drive the car home my wife noticed the car did not have the blue tooth feature we assume this feature had been included in the paperwork and asked the sales person and he said it was so he starts to explain that BMW did not add this feature that year then why do they have it on the dealer invoice at this point he starts looking and asking other co workers if they have a portable headphone in the end he can not find one he tells me he will call me that week but I never hear from him the following weekend I go to the dealership he tells me its too late service is close and to text him that week I did but he never responded so the following week I am off again to the dealership this time he is not there I proceeded to speak with the sales manager who inform me that once I drove the car out the lot it was my responsibility to be aware of any discrepancy under the consumer beware rule then told me he was going to be out of town and that our sales person would be in contact the following week . Monday our sales person inform us they would give us a portable headphone and that pretty much is how they handle the situation in the end I feel their customer service was sloppy negligent and deceitful I would not wish this kind of experience on anybody . More

Third time the charm Car was in 2x'before for the same engine light on issue. What I thought was minor was not so simple. Mike took wonderful care of the car and kept Car was in 2x'before for the same engine light on issue. What I thought was minor was not so simple. Mike took wonderful care of the car and kept me informed every step of the way. I can relax when I know he is looking after the car and my peace of mind. Great job. I was spoiled by Fields in Northbrook IL I am so happy to find them here in Florida. More

Amazing customer service They simply are amazing at customer service. I personally worked with mike abney previous 3 times and he is very good and honest about what the car ne They simply are amazing at customer service. I personally worked with mike abney previous 3 times and he is very good and honest about what the car needs and when to do it. It's been an year and there have not been any unexpected of unwanted service costs. The service is timely and very professional. More

Fun Place to do business Great friendly place.... Makes u want to come back... If BMW will put out a real full electric car, they / you will get my next purchase! (April 2016) Great friendly place.... Makes u want to come back... If BMW will put out a real full electric car, they / you will get my next purchase! (April 2016) Evolution has come, I do hope BMW will atleast follow Tesla, & add the Ultimate Driving Experience To a line of cars that don't use fuel.... More

Professional and personal My car's problem was addressed and corrected quickly with very little inconvenience. A loaner car was available and when my car was ready the work p My car's problem was addressed and corrected quickly with very little inconvenience. A loaner car was available and when my car was ready the work performed was effectively explained More

Very pleased We had the best advisor in Matt Roberts. He was very informative and professional, My Wife and I were pleased will the service for fields BMW. We had the best advisor in Matt Roberts. He was very informative and professional, My Wife and I were pleased will the service for fields BMW. More

Best Service in Town The service at Fields BMW is hands down the best in town! The staff is wonderful and the waiting area is great. They do it right! The service at Fields BMW is hands down the best in town! The staff is wonderful and the waiting area is great. They do it right! More