Fields BMW Winter Park

Auto Butler Very professional & responsive to customer needs. Great followup and attention to detail. Ease of getting loaner car without hassle. Car drives and lo Very professional & responsive to customer needs. Great followup and attention to detail. Ease of getting loaner car without hassle. Car drives and looks great! Fantastic customer service. More

Good service and communication Well done. My only problem with that is that this review site requires me to write 25 words and words are not necessary. So keep up the good service Well done. My only problem with that is that this review site requires me to write 25 words and words are not necessary. So keep up the good service but reduce the level of strain on your customers by making them right so much in a review More

Great service. Thank you Jack! Had to have my x5 towed into BMW as wouldn't start. Jack called right away to let me know car had arrived safely, then kept me up to date on a regular Had to have my x5 towed into BMW as wouldn't start. Jack called right away to let me know car had arrived safely, then kept me up to date on a regular basis. Picked the car up on a Saturday, but engine light came on again, Jack said to bring in right away and they diagnosed the problem while I waited. Not thrilled with how many issues my car had after only being out of warranty for a year. That aside Jack and Fields gave great service, and always enjoy breakfast and coffee while I'm there!!! More

tire replacement I had tires with nails in them and had to get them replaced. I had plan to bring it in on Saturday but Matt Stephens told me he wld fit me in on Monda I had tires with nails in them and had to get them replaced. I had plan to bring it in on Saturday but Matt Stephens told me he wld fit me in on Monday so my car wouldn't have to sit at dealership all wknd( which was super nice of him) He also took great care of me and got my tires replaced as well as set up a rental car for me to have. However the hertz lady told me the car insurance was 22.00 and when I returned the car 3 days later I was informed that it was 22.00/day which was not explained to me or I wld have declined it. Also I was charged 96.00 extra and not sure why... Not happy with the hertz dept at all!! Not to mention that the rental car smelled like cat urine More

Review I received excellent ustomer service from my service advisor Mike and the cashier! Only thing that would be better is if it didn't take three hours fo I received excellent ustomer service from my service advisor Mike and the cashier! Only thing that would be better is if it didn't take three hours for an oil change. More

Exceptional Service I was greeted with warmth and they took care of my car issue promptly. I was offered to shuttle back to my work place and be picked up after completi I was greeted with warmth and they took care of my car issue promptly. I was offered to shuttle back to my work place and be picked up after completion of service. Thank you for caring about your customers!!!! More

Outstanding dealership I have purchased and leased eight BMWs since moving to Central Florida. Our Salesman, Alan Fisher is a true professional. He is totally knowledgeable I have purchased and leased eight BMWs since moving to Central Florida. Our Salesman, Alan Fisher is a true professional. He is totally knowledgeable of all models, is completely professional throughout the entire ordering, sales and delivery cycle, is always happy to help with any question, service appointment, etc, and somehow immediately recognizes my wife and me, not only in the dealership, but even when we have "bumped into" him in restaurants. I would not consider purchasing or leasing a vehicle from anyone else. My Service Adviser, Richard Gaffney is also outstanding. He is always prepared for my appointments, contacts me if a vehicle will take longer than estimated, and summarizes the work performed. He is always a pleasure to work with. More

Mr. Angel Mercado is the Best..! BMW Orlando, Fl My experience was Super ... Mr. Angel Mercado ( BMW Orlando, Fl ) gave us 10 STAR SERVICE , good attentive service and above all an excellent human be My experience was Super ... Mr. Angel Mercado ( BMW Orlando, Fl ) gave us 10 STAR SERVICE , good attentive service and above all an excellent human being ..... To all the people that fence to buy a BMW in Orlando Florida come up and ask for Angel Mercado is the best... GUARANTEED. Att. Alfredo More

Excellent services. Courtesy and customer service are highly rated, could be describred as second to none. I would highly without hesitation recommend anyone to do busine Courtesy and customer service are highly rated, could be describred as second to none. I would highly without hesitation recommend anyone to do business with this BMW dealer. More

Consistently top of line Richard Gaffney is superb. I feel that he looks after me & I trust his advice totally. Everyone very professional, even those at the food counter Richard Gaffney is superb. I feel that he looks after me & I trust his advice totally. Everyone very professional, even those at the food counter More