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Fields Cadillac St. Augustine

St. Augustine, FL

4.8
481 Reviews

375 Prime Outlets Boulevard

St. Augustine, FL

32084

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Showing 481 reviews

March 12, 2018

Joe Ammirati is the best service manager I've ever had! This is the 4th Caddy I've owned and the 3rd Caddy dealership I've dealt with and far and away the best! Joe Ammiirati treats me like family when I'm More

by Toyman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Ammirati
May 30, 2018 -

Fields Cadillac St. Augustine responded

Thank you so much for taking the time to give us your feedback and comments on your experience here at Fields Cadillac xx. Augustine. We truly appreciate your business and we welcome you to the Fields family. It is truly a joy to serve your automotive needs and we look forward to future opportunities to exceed your expectations. With thanks, George Clark, General Manager.

February 25, 2018

A satisfying experience! The whole experience was easy breezy and I was very happy with my new XT5 from the St. Augustine Cadillac Fields team. I especially want to thank Jef More

by Romey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Nelson
May 30, 2018 -

Fields Cadillac St. Augustine responded

Congratulations on the purchase of your new vehicle. We wish you many safe and happy miles and we look forward to serving your automotive needs in the future. If you have questions about your new vehicle or need further assistance, please feel free to let me know. With gratitude, George Clark, General Manager.

November 12, 2017

Out of this World!!! Because of Dan and Frank and the whole crew at Fields Cadillac, it turns into a happening Because they care about you and your automobile, they make More

by The Doctor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The young lady that cooks the delights!
Jan 18, 2018 -

Fields Cadillac St. Augustine responded

Thanks for being part of the Fields Auto Group family. It is truly a joy to serve your automotive needs and we look forward to future opportunities to exceed your expectations. With thanks, George Clark, General Manager.

June 18, 2017

Terrible Dealership ATTENTION TO ALL MY FRIENDS...PLEASE STAY AWAY FROM ALL FIELDS DEALERSHIPS!!!!!!!!! My husband and I have bought a car from this dealership from St.Au More

by frasid1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
George Clark
Jun 22, 2017 -

Fields Cadillac St. Augustine responded

Fields Cadillac xx Augustine strives to be the best in the customer service index of all Cadillac dealers as evidenced by our 4.9 score on google, ranking us as the highest rated Cadillac dealer in the state of Florida. The vehicle you purchased in 2016 was a 2009 Audi Q7 with well over 100K miles. The vehicle was sold “AS IS”. We offered a warranty at the time of sale and you declined, stating it would not fit in with the 3rd party financing you had arranged. We made a goodwill repair concerning the water leak and AC not working on May 19, 2016 and the system subsequently worked as it should. You were not charged for this repair and this was the last time the vehicle was in our dealership for any service or maintenance. Last week was the first we've heard of any subsequent issues with the car. We are now informed that the motor is in need of a $4,500 repair (at a "friends" repair facility) and you are looking for monetary compensation on a 10+ year old used Audi that was sold over 14 months ago. We had a good conversation here at the store but at no time did we say we would help in any repair especially with the time frame that has elapsed, the amount of work that was needed and your declining the warranty offered at the time of sale. George Clark, General Manager

January 19, 2017

Excellent! The purchase @fields was a no hassle experience. The service department is very professional and super friendly. Frank, Dan, Joe and Keith. great deal More

by Garyb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Frank Keith
Apr 18, 2017 -

Fields Cadillac St. Augustine responded

Thank you for your feedback, Garyb! I’m glad that you found your visit to be a "no hassle," "professional" and "super friendly," one. That's certainly our goal with each visit. I'll make sure and share your pleasant feedback with our team. As always, if there is any way we may better serve your automotive needs, please let me know. Best Regards, George Clark, General Manager.

February 27, 2016

Fields is the Best Dealership I have ever been to! This dealership is FUN! We find a trip to the dealer to be an EVENT - we celebrate a trip for our car to be serviced! More

by Cadillacsrfun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe
Feb 29, 2016 -

Fields Cadillac St. Augustine responded

Thank you for taking the time to review your experience with us. I am very happy to hear that our staff made you feel at home and that you had a great time! This is really one of the things that we try to maintain at our dealership. We look forward to serving your automotive needs in the future. Warm Regards, George Clark, General Manager.

February 20, 2016

Satisfied Customer This is an outstanding dealership where the staff make you feel at home. This dealership is clean and has good inventory and a nicely stocked kitchen. More

by Shanks62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan and Don
Feb 29, 2016 -

Fields Cadillac St. Augustine responded

Thank you very much, Shanks62, it brings me a lot of pride and joy to hear that you’re an avid fan our dealership. We appreciate your business, your loyalty and your trust. Please don’t hesitate to contact us if there is anything we can help you with moving forward. It’s our pleasure to serve you. Kind Regards, George Clark, General Manager.

February 18, 2016

Good experience buying a car Mr. John Cummins, sales consultant made the buying experience great even though the final delivery of car took over a week due to repairs and waiting More

by Rguill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cummins
Feb 19, 2016 -

Fields Cadillac St. Augustine responded

Thank you for taking the time to review your experience with us, Rguill. I’m am very pleased to hear that our staff made your visit pleasant. With regard to the scratches on your vehicle, I would appreciate the opportunity to speak with you to discuss this more and I will do my best to rectify the situation. You may reach me at (904) 823-3000 or via email at george.clark@fieldsauto.com. Thank you and I look forward to speaking with you. Thank you for choosing Fields Cadillac, it's our pleasure to serve your automotive needs. Kind Regards, George Clark, General Manager.

February 15, 2016

Another good experience Everything about my service experience last week was excellent. Everyone was very polite and friendly and kept me informed about my car. I have neve More

by Satisfied customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everyone.
Feb 19, 2016 -

Fields Cadillac St. Augustine responded

Thank you, the pleasure is ours! We strive to provide an exemplary experience on every visit and I’m proud to hear we made it happen for you. If there is anything else we can do to better serve you, please feel free to reach out to me. Thank you for choosing Fields Cadillac. Sincerely, George, Clark, General Manager.

February 10, 2016

Great service dept I had a problem with the GPS system in the car. They had to get a part that was not on hand in the service dept. The car has left at the Fields over More

by Rich K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Frank
Feb 19, 2016 -

Fields Cadillac St. Augustine responded

Thank you for sharing your comments about your experience with us, Rich! We certainly appreciate your business. The pleasure is ours! If there is anything we may do to better serve your automotive needs, please let me know. Sincerely, George Clark, General Manager.