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Fields Cadillac St. Augustine

St. Augustine, FL

4.8
488 Reviews

375 Prime Outlets Boulevard

St. Augustine, FL

32084

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Showing 488 reviews

June 18, 2017

Terrible Dealership ATTENTION TO ALL MY FRIENDS...PLEASE STAY AWAY FROM ALL FIELDS DEALERSHIPS!!!!!!!!! My husband and I have bought a car from this dealership from St.Au More

by frasid1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
George Clark
Jun 22, 2017 -

Fields Cadillac St. Augustine responded

Fields Cadillac xx Augustine strives to be the best in the customer service index of all Cadillac dealers as evidenced by our 4.9 score on google, ranking us as the highest rated Cadillac dealer in the state of Florida. The vehicle you purchased in 2016 was a 2009 Audi Q7 with well over 100K miles. The vehicle was sold “AS IS”. We offered a warranty at the time of sale and you declined, stating it would not fit in with the 3rd party financing you had arranged. We made a goodwill repair concerning the water leak and AC not working on May 19, 2016 and the system subsequently worked as it should. You were not charged for this repair and this was the last time the vehicle was in our dealership for any service or maintenance. Last week was the first we've heard of any subsequent issues with the car. We are now informed that the motor is in need of a $4,500 repair (at a "friends" repair facility) and you are looking for monetary compensation on a 10+ year old used Audi that was sold over 14 months ago. We had a good conversation here at the store but at no time did we say we would help in any repair especially with the time frame that has elapsed, the amount of work that was needed and your declining the warranty offered at the time of sale. George Clark, General Manager

January 19, 2017

Excellent! The purchase @fields was a no hassle experience. The service department is very professional and super friendly. Frank, Dan, Joe and Keith. great deal More

by Garyb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Frank Keith
Apr 18, 2017 -

Fields Cadillac St. Augustine responded

Thank you for your feedback, Garyb! I’m glad that you found your visit to be a "no hassle," "professional" and "super friendly," one. That's certainly our goal with each visit. I'll make sure and share your pleasant feedback with our team. As always, if there is any way we may better serve your automotive needs, please let me know. Best Regards, George Clark, General Manager.

February 27, 2016

Fields is the Best Dealership I have ever been to! This dealership is FUN! We find a trip to the dealer to be an EVENT - we celebrate a trip for our car to be serviced! More

by Cadillacsrfun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe
Feb 29, 2016 -

Fields Cadillac St. Augustine responded

Thank you for taking the time to review your experience with us. I am very happy to hear that our staff made you feel at home and that you had a great time! This is really one of the things that we try to maintain at our dealership. We look forward to serving your automotive needs in the future. Warm Regards, George Clark, General Manager.

February 20, 2016

Satisfied Customer This is an outstanding dealership where the staff make you feel at home. This dealership is clean and has good inventory and a nicely stocked kitchen. More

by Shanks62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan and Don
Feb 29, 2016 -

Fields Cadillac St. Augustine responded

Thank you very much, Shanks62, it brings me a lot of pride and joy to hear that you’re an avid fan our dealership. We appreciate your business, your loyalty and your trust. Please don’t hesitate to contact us if there is anything we can help you with moving forward. It’s our pleasure to serve you. Kind Regards, George Clark, General Manager.

February 18, 2016

Good experience buying a car Mr. John Cummins, sales consultant made the buying experience great even though the final delivery of car took over a week due to repairs and waiting More

by Rguill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cummins
Feb 19, 2016 -

Fields Cadillac St. Augustine responded

Thank you for taking the time to review your experience with us, Rguill. I’m am very pleased to hear that our staff made your visit pleasant. With regard to the scratches on your vehicle, I would appreciate the opportunity to speak with you to discuss this more and I will do my best to rectify the situation. You may reach me at (904) 823-3000 or via email at george.clark@fieldsauto.com. Thank you and I look forward to speaking with you. Thank you for choosing Fields Cadillac, it's our pleasure to serve your automotive needs. Kind Regards, George Clark, General Manager.

February 15, 2016

Another good experience Everything about my service experience last week was excellent. Everyone was very polite and friendly and kept me informed about my car. I have neve More

by Satisfied customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everyone.
Feb 19, 2016 -

Fields Cadillac St. Augustine responded

Thank you, the pleasure is ours! We strive to provide an exemplary experience on every visit and I’m proud to hear we made it happen for you. If there is anything else we can do to better serve you, please feel free to reach out to me. Thank you for choosing Fields Cadillac. Sincerely, George, Clark, General Manager.

February 10, 2016

Great service dept I had a problem with the GPS system in the car. They had to get a part that was not on hand in the service dept. The car has left at the Fields over More

by Rich K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Frank
Feb 19, 2016 -

Fields Cadillac St. Augustine responded

Thank you for sharing your comments about your experience with us, Rich! We certainly appreciate your business. The pleasure is ours! If there is anything we may do to better serve your automotive needs, please let me know. Sincerely, George Clark, General Manager.

January 31, 2016

Always a great experience at fields! From the fast service and price matching to the free omlets, it is always a delight to visit fields. Luckily they are expanding their brands in Jackso More

by J. Pennington
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan, Ruth
Feb 19, 2016 -

Fields Cadillac St. Augustine responded

That's wonderful to hear, J. Pennington. We are delighted you are enjoying the complimentary amenities that come with your ownership with Fields. We are delighted to be a continually growing organization with a multitude of locations to serve your needs. If there is any way we may further elevate your ownership, please let me know. Thank you for choosing Fields. Sincerely, George Clark, General Manager.

January 22, 2016

Excellent Fields Cadillac in my opinion is the best! Other dealers that I have been to do not come close to measuring up. Thank you, don't change, you have eve More

by Dax
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe and Dan
Feb 19, 2016 -

Fields Cadillac St. Augustine responded

You're most welcome, Dax. It's our pleasure to be of service. Thank you for both your kind words and for your business. If there is any way we may further improve on your ownership, please let me know. Sincerely, George Clark, General Manager.

January 22, 2016

Service Excellent service and courteous. Brought car in for a car wash the car had an open recall that I was unaware of. Got both done quickly enjoyed a delic More

by XTS 2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank, Joe, and Dan
Feb 19, 2016 -

Fields Cadillac St. Augustine responded

Thank you for your wonderful feedback! I'm delighted we exceeded your expectations and that you enjoyed the complimentary amenities we provide. We appreciate your kind words and your business. Please let us know if there is anything else we may do enhance your ownership experience. Sincerely, George Clark, General Manager.

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