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Fields Chrysler Jeep Dodge Ram

4.6

288 Lifetime Reviews

750 Towne Center Blvd, Sanford, Florida 32771 Directions
Sales: (407) 878-7710

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288 Reviews of Fields Chrysler Jeep Dodge Ram

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September 16, 2018

"Poor communication and service"

- Twoturtles

I brought my Durango in for safety recall, tire rotation and oil change. I had made an appointment the previous week. I arrive 30 minutes early for the appointment. The service advisor sent me a text with his contact information later that morning. By 2:40 in the afternoon I had not heard from the dealership. I sent him a text, replying to the text he had sent me that morning. By 4 o’clock, still no response. I called the dealership from my office and asked to be transferred to the service department. The phone rang and rang, going on answered. I hung up and called again and was transferred to the service department. After several more rings and man answered and stated our advisor, Kerry, was not available but would call me back. At 5 o’clock, still no response from Kerry, I called from my mobile phone while in route to the dealership. I was told Carrie was busy on the other line and asked if I would hold. I’ve waited for a few moments and he picked up. He stated they needed more time but he felt like the vehicle would be ready by 6 PM that evening. I told him my transportation was bringing me and I would be in the lobby waiting for the vehicle to be finished. Upon arrival the dealership, I waited in the waiting room until 630. And which time I approached the service desk and asked for a status. I was told my vehicle was ready and that someone had called my phone. No one had called me and I was in the lobby the entire time, only steps from the service desk. I asked how long my car had been ready and received a vague answer. I also ask where Kerry was and she said “he went home early and probably did not finish making his calls”. The woman at the service desk said she would call for a valet and to meet them in the bay. I waited in the bay until a young man came out and said my car was “not very far” and to follow him. He walked me through the parking lot where my vehicle was located. What was the point of calling the valet? I thought he was supposed to bring the car to me as part of the customer service. On my way home, an indicator light came on. I looked it up in my owners manual and determined it was a low tire pressure warning. Two rear tires were at 30 pounds and my two front tires were well under the recommended 36 pounds. They were supposed to rotate my tires, wouldn’t it make sense to check the pressure? The Durango has an instrument panel which tells you the pressure in the tires also. I was frustrated and called and asked for the service manager Brian and received his voicemail, I left a message requesting him to call me back. The entire next day went by without a call. on Friday I called the service manager again and received a voicemail, again leaving a message. By late that afternoon, still not having heard from him, I called and asked for the general manager, again leaving a voicemail message requesting someone call me back. I still have yet to receive a call from anyone in management. This is very poor customer service from the advisor to Management. I am very displeased and felt as if I was treated unprofessionally and that my time was not valuable.

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Recommend Dealer
No
Employees Worked With
Brian Cayce
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Kerry
September 14, 2018

"Ram 2500"

- Ram 2500

Andy always takes great care of me and my service. issues and the quality of work is excellent Very happy with everyone at the service dept. thank you.

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Recommend Dealer
Yes
Employees Worked With
Andy
August 23, 2018

"Best service ! BAR NONE!!!"

- NYGSeminoles

I didn't make an appt for an oil change , but svc writer took me in. Said car would be dready in 2.5 hrs, got done in 1! Thanks!!!!!

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Recommend Dealer
Yes
Employees Worked With
John Murphy
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 23, 2018

"Great "

- Yahnerwf

I had a fantastic experience and all the work was done to my satisfaction. I would highly recommend this facility to my family and friends.

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Recommend Dealer
Yes
Employees Worked With
Tom Richmond
August 22, 2018

"great shop great people"

- andy88

We always have a good experience when coming to fields. Everyone is professional and polite. Sometimes it takes a little longer to be greeted, but it is seen how busy this dealership is. Andy is great!

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Recommend Dealer
Yes
Employees Worked With
Andy
August 22, 2018

"Fields "

- Jmead

Truly helpful and convenient! I bring both my vehicles there and Kerri is the best. Always makes sure I’m taken care of and never inconvenienced. He understands my busy schedule and the need for me to be there and gone right away. I purchased my vehicle there and will purchase my next there as well.

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Recommend Dealer
Yes
Employees Worked With
Kerri
August 14, 2018

"Great service, amazingly awesome customer service provided. "

- J. Garcia

Kerry was amazing and awesome at taking care of me and my vehicle needs. Making sure that all updates were done and taking care of any recalls. Great service! Thanks Kerry, you rock!

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Recommend Dealer
Yes
Employees Worked With
Kerry Kearney
August 12, 2018

"One Happy Satisfied Customer"

- Tonya Valdez

Went in one day just for a recall on my dodge chargers airbag and ended up just trading it in for me a new car the service team sales team as well as the finance team were all exceptionally kind to us I love the free car wash service that's an extra bonus a wonderful place if you're looking to be treated like you matter to someone Robert in finance and Kenny the sales guy great guys ask for them it was an easy transition I love my new Chrysler 300 thanks you guys

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Recommend Dealer
Yes
Employees Worked With
Robert M and Kenny Smith
August 07, 2018

"Excellent service manager "

- Mig

Brian really went above and beyond to make sure I was 110% satisfied. They rebuilt my motor on my 2009 Ram at a very fair price and did additional items that were unexpected and even covered the cost of those items. Thank you very much Brian

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Recommend Dealer
Yes
Employees Worked With
Brian Cayce
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 03, 2018

"Great experience! Best yet buying a car!"

- Bob F.

Nice people! Sales to service. Great knowledge of product and Not high pressure. “Smitty” is delightful. He found me the Jeep I love at the price I needed. Honest and genuine! when have you heard that about a car salesman! Oh, they beat the price at two other dealerships as well. Even the financial closer was effective, kind, and low pressure. This has been my best car buying experience so far! Bob F.

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Recommend Dealer
Yes
Employees Worked With
“Smitty” (Steve Smith).
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