I brought my Durango in for safety recall, tire rotation and oil change. I had made an appointment the previous week. I arrive 30 minutes early for the appointment. The service advisor sent me a text with his contact information later that morning. By 2:40 in the afternoon I had not heard from the dealership. I sent him a text, replying to the text he had sent me that morning. By 4 o’clock, still no response. I called the dealership from my office and asked to be transferred to the service department. The phone rang and rang, going on answered. I hung up and called again and was transferred to the service department. After several more rings and man answered and stated our advisor, Kerry, was not available but would call me back. At 5 o’clock, still no response from Kerry, I called from my mobile phone while in route to the dealership. I was told Carrie was busy on the other line and asked if I would hold. I’ve waited for a few moments and he picked up. He stated they needed more time but he felt like the vehicle would be ready by 6 PM that evening. I told him my transportation was bringing me and I would be in the lobby waiting for the vehicle to be finished. Upon arrival the dealership, I waited in the waiting room until 630. And which time I approached the service desk and asked for a status. I was told my vehicle was ready and that someone had called my phone. No one had called me and I was in the lobby the entire time, only steps from the service desk. I asked how long my car had been ready and received a vague answer. I also ask where Kerry was and she said “he went home early and probably did not finish making his calls”. The woman at the service desk said she would call for a valet and to meet them in the bay. I waited in the bay until a young man came out and said my car was “not very far” and to follow him. He walked me through the parking lot where my vehicle was located. What was the point of calling the valet? I thought he was supposed to bring the car to me as part of the customer service. On my way home, an indicator light came on. I looked it up in my owners manual and determined it was a low tire pressure warning. Two rear tires were at 30 pounds and my two front tires were well under the recommended 36 pounds. They were supposed to rotate my tires, wouldn’t it make sense to check the pressure? The Durango has an instrument panel which tells you the pressure in the tires also. I was frustrated and called and asked for the service manager Brian and received his voicemail, I left a message requesting him to call me back. The entire next day went by without a call. on Friday I called the service manager again and received a voicemail, again leaving a message. By late that afternoon, still not having heard from him, I called and asked for the general manager, again leaving a voicemail message requesting someone call me back. I still have yet to receive a call from anyone in management. This is very poor customer service from the advisor to Management. I am very displeased and felt as if I was treated unprofessionally and that my time was not valuable.