All dealers are slow to get in, get loaner, and get to YOUR business. All around better than the other Jeep dealer. People are very pleasant and friendly but a check list of where to go in order for 1st service visit would be great. .ie drive up, wait for auto to be written up, then up either go to wait at lounge or go to rental/loaner area. Then you will walk auto provided, noting blemishes and leave. When returning park loaner/rental in front. Go to cashier, get paperwork & pay. Go to rental/loaner area turn in keys, walk loaner/rental get paperwork and turn in keys. Get your vehicle and leave. Express oil change takes too long also. Once again everyone is courteous and pleasant, just need signs over areas.