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Fields Chrysler Jeep Dodge

Glenview, IL

4.3
214 Reviews

2800 Patriot Blvd

Glenview, IL

60026

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214 Reviews of Fields Chrysler Jeep Dodge

February 04, 2022

I was checked in and checked out on time. The estimate was accurate and the car is great. More

by Bkanaley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Kowal, Colleen McKeown
Feb 07, 2022 -

Fields Chrysler Jeep Dodge responded

We are thrilled that our team could deliver such prompt, high-quality service! Thank you for coming to Fields Chrysler Jeep Dodge RAM Glenview and for sharing your feedback. We hope to work with you again down the road!

February 04, 2022

For over 10 years Fields Chrysler Jeep service department has given me outstanding service. From Peter to Colleen and everyone that works in that department gives outstanding work.. Let me not forget Shannon More

by Sherw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter in Service and Shannon, Adam London, Ken Kowal, Colleen McKeown
Feb 07, 2022 -

Fields Chrysler Jeep Dodge responded

We are so grateful for your 10+ years of business! Thank you for choosing Fields Chrysler Jeep Dodge RAM Glenview and for sharing your kind words about Peter, Colleen, and our team. We look forward to welcoming you back next time!

February 02, 2022

Very helpful and responsive as usual. Good communication about status of repairs and timely work. More

by Mfilip23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colleen McKeown
Feb 02, 2022 -

Fields Chrysler Jeep Dodge responded

Thank you for your continued business and your confidence in our team! We appreciate your feedback and we hope to see you again at Fields Chrysler Jeep Dodge RAM Glenview. Drive safely!

February 02, 2022

I was very disappointed with the communication from the service department about charges and needed work. More

by Former client
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No idea
Feb 02, 2022 -

Fields Chrysler Jeep Dodge responded

I regret to hear our communication about pricing and needed services fell short. I recognize you are frustrated, but I would value the chance to discuss this so I can better understand how we can improve. Please give me a call, if you are willing - otherwise, I hope we can regain your confidence down the road. Best regards, Colleen McKeown - Service Director - 847-446-5100

February 01, 2022

Kept informed during entire visit. Very professional.All employees are very courteous thoughout entire dealership. More

by sschultz62
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colleen McKeown
Feb 02, 2022 -

Fields Chrysler Jeep Dodge responded

Thank you for choosing Fields Chrysler Jeep Dodge RAM Glenview for your service needs! We are happy to have you as a customer and we look forward to the next opportunity to assist you.

February 01, 2022

Great service and communication by the service tech it is also on my way to work, so very convenient More

by 1ericcooper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colleen McKeown
Feb 02, 2022 -

Fields Chrysler Jeep Dodge responded

Thank you for taking the time to share! We are thrilled to hear that you are so confident in the Fields Chrysler Jeep Dodge RAM Glenview team to get the job done. Drive safely, and we hope to see you back again down the road!

February 01, 2022

My car wouldn't start and I called the dealership after I jumped the battery made an appointment for the next morning brought the car in the tested the battery it was faulty and I had a new one in and I was More

by normanj5326
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colleen McKeown
Feb 02, 2022 -

Fields Chrysler Jeep Dodge responded

Thank you for this review! We are glad that the Fields Chrysler Jeep Dodge RAM Glenview team could take care of your vehicle in a timely way. We appreciate your trust in us to get the job done right. In the meantime, we wish you safe driving in your Jeep!

February 01, 2022

The problem I came in for was not fixed and I have to bring it back, plus the wait time for loaners is insane and the loaner was a total garbage front wheel drive xxx with bald tires they gave me in a sn More

by jimand7
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Colleen McKeown
Feb 02, 2022 -

Fields Chrysler Jeep Dodge responded

Customer satisfaction and safety are our top priorities and I'm so sorry that you are still experiencing these issues with your vehicle. We strive for a more seamless service interaction than what you have described and will certainly look into this. I do think it is fair to note that the tires were at 5/32 which is 50%, and that we do not have only AWD vehicles. I would be happy to see what we can do to help you. Please give me a call if you'd like. Ken Ritsch - Service Manager - 847-446-5100

January 31, 2022

First time visit for service. Laura in the service department was a pleasure to deal with. She was very responsive to questions and concerns and communication with her was very easy. More

by PK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura
Feb 01, 2022 -

Fields Chrysler Jeep Dodge responded

We are delighted that you had such a positive experience with Laura and our team! Thank you for choosing Fields Chrysler Jeep Dodge RAM Glenview and for sharing your feedback. We hope to welcome you back for your future service needs!

January 31, 2022

I have always had a great experience with Fields! I definitely recommend this dealership. Always friendly! More

by Stlfan1973
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colleen McKeown
Feb 01, 2022 -

Fields Chrysler Jeep Dodge responded

It means so much that you can trust our Fields Chrysler Jeep Dodge RAM Glenview team for consistently excellent service. Thank you for your loyal business!

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