I have owned my car for 12 years and have always used this dealership to care for my car. Even though my car is "seasoned" I still would trust no one to care for my car like Fields Infinity of Glencoe. They are upfront and very professional to work with. I have mostly dealt with Tommy and have been pleased with others I have worked with also.
The driver's seat of my 2013 G37X locked in a reclining position. I had it towed to Fields Infiniti (Glenco IL) for service. Tommy had the situation diagnosed, the parts ordered and gave me a loaner. The car was brought in for repair on Monday of this week and the repair was completed on Wednesday. Tommy has been of great help in servicing autos for me. This is why I have been buying and using Fields service for over 20 years.
Quality workmanship and service. David listened well, handled himself in a professional manner and made certain all of my questions were answered. I will continue to service my G35x at Fields as i have for the past 10 years.
I do not know very much about cars, but Tommy explained the problem with words I was able to understand and with high professionalism. I recommend Fields Infiniti to my friends and family because I always received the best attention and service.
There’s nothing much more to say other than excellent service. I came in for a recall without an appointment, but they still took care of me right away. They did it with no issues, without disciplining me for being there without an appointment, and with no pushback. I’ll be sure to have an appointment next time. But rest a sure, when need to, there will be that opportunity of a “next time” at that location.
Field's Infiniti always provides exceptional service. Their service advisors are always courteous very knowledgeable. The service area super clean. The loaner cars are plentiful. The service is done with efficiency and speed.
I purchased a certified owned vehicle from another infinity dealership in another state. I drove the car back to my home where I brought it in for service at Fields infinity. I am a new Infiniti car owner and this is the first experience I have had servicing an Infiniti car at this dealership.