Fields Motorcars

Service Justin kept me up to date. Repairs done but mechanic had to be called back to put cover over battery that was not put back. Car cleaned. Justin kept me up to date. Repairs done but mechanic had to be called back to put cover over battery that was not put back. Car cleaned. More

Tire Rotation Went in for a. Tire rotation . Service was excellent. Washed and detailed car as well. Will be back for 20k service in about four to five months Went in for a. Tire rotation . Service was excellent. Washed and detailed car as well. Will be back for 20k service in about four to five months . More

Poor service. Worst behavior and attitude by service writer Worst service DEpt ever. Rude, unfriendly also not willing to listen to the customer. No concern or respect of the owner of the vehicle being serviced Worst service DEpt ever. Rude, unfriendly also not willing to listen to the customer. No concern or respect of the owner of the vehicle being serviced. Down right rude ! Do not go to this dealership for service on your MB. Drive outside of Lakeland to get it done. More

Service Department Fraud Warning Took my car in for regular scheduled service A on Saturday. About 30 minutes from dropping off vehicle, Jeff Perard called me to tell me they found a Took my car in for regular scheduled service A on Saturday. About 30 minutes from dropping off vehicle, Jeff Perard called me to tell me they found a leak in my coolant system and would need to keep vehicle until Monday. When I questioned if this would be covered by my extended warranty, he said he could not confirm, but if I wanted a loaner, I needed to hurry down to dealership as they were out of loaner cars and I would have to go through Enterprise. After getting back to dealership, I requested to have access to car (to get garage opener etc) and to see the leak as I had no leak spots in my garage. Jeff immediately got flustered and rude and told me I would have to wait and was not sure if he could allow me access since they already parked car. I asked for manager. About 15 minutes later, the General Manager Gary Gordon came out to inform me that I could not see the leak, because it would be difficult to replicate and now they believed there was a pinhole in my radiator, which they would have to order. I questioned why the story seemed to keep changing and why they could not tell me if this was covered under my factory purchased extended warranty. They told me the "warranty guy" was not in today. I then informed them that I wanted my car back. I immediately drove car to Tampa Mercedes after Gary Gordon pleaded with me to leave car with them and warned me that I would do more damage to car due to radiator leak. Tampa Mercedes had my car for 90 minutes, where they performed the A service and pressure tested my whole coolant system. There was NOTHING wrong with coolant system at all. I believe that Fields was either too busy perform the scheduled service, therefore was trying to buy time, to which if they were honest with me, I would have gladly brought vehicle back at a more convenient time for them. Unfortunately, after rethinking why a dealership that I bring both my Mercedes to would do such a thing to a repeat customer, I truly believe that they are involved with service department / warranty fraud. PLEASE WATCH OUT WHEN TAKING VEHICLE TO THEM. DO NOT AUTHORIZE ANY ADDITIONAL SERVICES WITHOUT REQUESTING TO SEE THE ISSUE FIRST. I personally will never be back to any of their franchises and would rather drive to the sun if needed to get service or make another purchase More

When a sale man do the extra mile Have a wonderful experience Ron make you feel like is you friend for a long time. I recommend this dealer and Ron to any body Ron know your product Have a wonderful experience Ron make you feel like is you friend for a long time. I recommend this dealer and Ron to any body Ron know your product and make you feel very comfortable More

Review of Salesman Ron Bigler We have purchased two cars from Ron Bigler and he has been nothing but professional. He made the experience very easy. Great working with him and w We have purchased two cars from Ron Bigler and he has been nothing but professional. He made the experience very easy. Great working with him and will do so in the future. More

Top Notch Service!! Ron Bigler made the whole "buying a car" experience enjoyable. Ron's approachable personality, kindness and expertise helped so much while I was makin Ron Bigler made the whole "buying a car" experience enjoyable. Ron's approachable personality, kindness and expertise helped so much while I was making this important decision. I will be back in three years asking for Ron! More

No appointment, No problem Hello, my vehicle was leaking coolant and needed service quickly. I had to take it in with no appointment and was taken care of immediately. It was co Hello, my vehicle was leaking coolant and needed service quickly. I had to take it in with no appointment and was taken care of immediately. It was covered under warranty and I am a happy customer. Thank you! More

Service Mr Jeff in the service department was outstanding, he was at attentive to my request, I felt my concern on the vehicle was addressed properly and prec Mr Jeff in the service department was outstanding, he was at attentive to my request, I felt my concern on the vehicle was addressed properly and precisely. Mr Jeff has tremendous people skills and is a gentleman that cares for his customers. I was given a loan vehicle and it was ready and available for my needs. Great job ! More

Excellent Service Department Justin Callahan at Fields Mercedes in Lakeland,Fl went above and beyond when we took our car in for just an oil change. We had a couple other concerns Justin Callahan at Fields Mercedes in Lakeland,Fl went above and beyond when we took our car in for just an oil change. We had a couple other concerns and he addressed every single one and made sure we were 100%satisfied. We will continue to go to Fields Motorcars for all of our future needs, Thanks Justin! More