Fields Motorcars

Very bad experiance on New Car Purchase. Fields Motorcars, Mercedes of Lakeland FL 33805, GM Gary Gordon. GSM Rolo Rosado. Want me to pay extra $ 6623.00 for their Dishonest Mistake sel Fields Motorcars, Mercedes of Lakeland FL 33805, GM Gary Gordon. GSM Rolo Rosado. Want me to pay extra $ 6623.00 for their Dishonest Mistake selling me defected paint on Brand New MB C250 C Red. VIN# WDDGJ4HB8FG368876. For my loving family I bought two brand new MB vehicles one for my wife as surprise gift for Mother’s day the C250 Red Coupe and the second vehicle for my daughter GLA250. The family disappointment started when we arrived home and the Red Coupe C250 parked in our garage to hand the keys to my loving wife we noticed the paint on the C250 along the sides and the front and rear of the car it was almost about to bubble, it was raised bumpy. We were shocked for the poor level of quality on brand new vehicle???? Sure Enough Monday Morning turned in the defected brand new vehicle the c250 coupe and the dealership provided us with loaner just until we could sort out this dilemma. But unfortunately we were disappointed once again we waited two days and were given no options; just phone calls back and forth conversations with no results of what it need to be done, I was so frustrated. Drove back to the dealership after week of hassle and they mentioned that most Red Mercedes Benz cars sold by MB have paint defect issue, and they were unable to provide me with the same car. Their only solution is to return the vehicle (and that was not an option when I talked to their GM Gary Gordon few days ago, according to him the car registered in our name and it’s sold) or to wait and pay more $ 6623.00 till they locate different one. Again I am in disbelief, such a brand MERCEDES BENZ USA couldn’t resolve there dishonest mistake and leave us empty handed, they couldn’t accommodate myself being bought two cars and the client trying to buy his wife a mother’s day gift, this really ruined my plans and surprise for my wife. I am so annoyed to have my wife dream car taken away from her because Fields Mercedes of Lakeland couldn’t fix a mistake on their behalf, not only that, they wasted my time and effort for two weeks hoping they could fix their dishonest mistake. More

Great experience-first service on the Metris Excellent service, and they did everything they said they would do, and everything I asked them to do. The parts department responded as a result of a Excellent service, and they did everything they said they would do, and everything I asked them to do. The parts department responded as a result of a call before setting up the appointment and the requested parts were on hand. Great job all around More

Great! Great service and staff. Will be a repeat customer. Justin was a great help from the min we walked in the door to when we picked our vehicles back up. Great service and staff. Will be a repeat customer. Justin was a great help from the min we walked in the door to when we picked our vehicles back up. More

Great service It great experience here when I just got there people come out and help me in the service fast. I like this dealer they friendly and helpful It great experience here when I just got there people come out and help me in the service fast. I like this dealer they friendly and helpful More

New Battery and Belt Friendly staff opened the doors to us late Saturday afternoon before Easter. Our battery had been drained and we had the car jumped before we arrived. Friendly staff opened the doors to us late Saturday afternoon before Easter. Our battery had been drained and we had the car jumped before we arrived. The service person, Justin Callahan, was prompt, and assured us we would get a call on Monday morning as to the status of our battery. The call came mid morning Monday and we picked our car up with the new battery installed and a new belt as that was found to be needed. Car runs well. More

Outstanding service as always!! The service that I receive at Fields is awesome. My Service Advisor Jeff Perard exemplifies Exceptional customer service at its best. He keeps me in The service that I receive at Fields is awesome. My Service Advisor Jeff Perard exemplifies Exceptional customer service at its best. He keeps me informed of the repairs needed and also updated when when my vehicle has to stay there for service. I have the utmost confidence in the team there. More

Outstanding in all respects ! Outstanding in all respects. Everyone I was in contact was very friendly and helpful. The Fields Group is very transparent. Fields Mercedes Benz is hi Outstanding in all respects. Everyone I was in contact was very friendly and helpful. The Fields Group is very transparent. Fields Mercedes Benz is highly recommended . They can meet all your automotive needs. David, the Sales Manager, and Ron Bigler , my sales consultant , answered all my questions to my satisfaction and I drove away happy in my used Mercedes Benz. More

Great service experience! I had a great experience with Justin Callahan as the Service Rep. who was very helpful and patient with me. He explained the time frame it would take I had a great experience with Justin Callahan as the Service Rep. who was very helpful and patient with me. He explained the time frame it would take the service to be completed. Helpful with the rental car and I could not ask for a more polite and courteous person. He also helped me with a small request I had which was to program my car key for my lights to go off faster. That may seem like a small request but he did not have a problem with it and did it with a smile. Little things do matter in dealing with a car. More

Thank you for your help. Thank you, Justin, for your help in ordering my new key and offering to send a courier if I wasn't able to get my car started. Also thanks for showing Thank you, Justin, for your help in ordering my new key and offering to send a courier if I wasn't able to get my car started. Also thanks for showing me what was wrong with my old key fob! More

Jeff Perard provided superlative service Jeff is a true Mercedes concierge. He Kept me abreast of the situation....solved all issues. Went above call of duty to accommodate my schedule. Jeff is a true Mercedes concierge. He Kept me abreast of the situation....solved all issues. Went above call of duty to accommodate my schedule. More