Fiesta Kia

I'm horrible at remembering names, so I cannot give the names of those who helped me. I was greeted quickly. The first gentleman told me exactly what they were going to do and how long I could expect the s names of those who helped me. I was greeted quickly. The first gentleman told me exactly what they were going to do and how long I could expect the service to take. There are several options for waiting areas (all in same general location): one with chairs, television, and children's toys and one with chairs and tables with a more quiet atmosphere. After my service was complete (in much less time than the original gentleman esttimated!) a friendly woman explained everything that was done and why. She also showed what I can expect for the next scheduled service (oil change). She reassured me that my vehicle is in excellent working condition and should safely carry me through my upcoming cross-country road trip. More

Jenee did her best considering she had to take phone calls while talking with us, less milti-tasking and more attention to customer without interuption would be better, Also when you spend $1000.00 on s calls while talking with us, less milti-tasking and more attention to customer without interuption would be better, Also when you spend $1000.00 on service it would be nice to pop the hood and be shown what was done, Overall the service experience was GOOD, could be BETTER... More

They are always helpful and can assist me with anything that i need done to my car. They are always friendly and have a positive attitude about their job that i need done to my car. They are always friendly and have a positive attitude about their job More

Right from the begining when I went to make the appointment everything went very smooth. Natalie Padilla the Service writer asked if it was my first time and then proceeded to explain all the detai appointment everything went very smooth. Natalie Padilla the Service writer asked if it was my first time and then proceeded to explain all the details and requirements of me leaving nothing in the dark. She assisted me in coordinating with shuttle so I could get back to work in a timely manner. Once the work was complete she again contacted me. I returned back to the dealership and she went through all the details and even explained my warranty and the extended warranty I purchased. The shuttle driver too was very professional and courtious. I appreciated your buisness and will be returning for service and repairs that are not covered under warranty. Sincerely Mike. More

We had been looking for a vehicle for several months and had been interested in the Kia Optima, which we test drove several times. We decided to try Garcia Kia again. We were fortunate (and so was Garcia had been interested in the Kia Optima, which we test drove several times. We decided to try Garcia Kia again. We were fortunate (and so was Garcia Kia) that we got Bry as our sales person. She was a breath of fresh air. Tom, the General Manager, worked with us to arrive at a fair purchase price for our Optima. In addition, Tom contacted several businesses in order to try and find us a spare tire set up for the Optima. Which is the only thing we did not like about the car (ie., no spare tire, but apparently that is the wave of the future). If you are interested in purchasing a new car, we would highly recommend Garcia Kia and Bry, in particular. We hope we encounter the same level of courtesty and attention when it is time to get our car serviced. More

My husband and I had come to Garcia Kia to drive the 2012 Optima that I had already researched on line. We had decided to look at 3 different cars before we made a decision. Hyundai, Mazda and Kia. We dro Optima that I had already researched on line. We had decided to look at 3 different cars before we made a decision. Hyundai, Mazda and Kia. We drove all 3 and found that we loved the Kia. Another deciding factor was the great personality of our salesman Jacob. I have dealt with a lot of salesmen throughout the years and have bought many cars, but I would highly recommend him if your interested in buying a Kia. Everyone at the dealership has been great and we have already recommended the dealership and Jacob to our friends and family. More

My mom and I had been looking for a car for ages... I didn't have one and needed one desperately. So we went to Garcia Kia and finally found the one I've been looking for. All the salesmen treated us wel didn't have one and needed one desperately. So we went to Garcia Kia and finally found the one I've been looking for. All the salesmen treated us well and I truly felt that they cared about customer service. I test drove a couple cars and fell in love with a used Subaru they had on the lot. They gave us a really great deal and I'm satisfied with my purchase. The paperwork and financing was pretty tedious, but I expected that to be honest. Overall I would recommend purchasing a vehicle here. :) More

I was having issues with my Sorento and they took very good care of our needs by putting us in another Kia. They are great people to work with and will keep going back to them in the future good care of our needs by putting us in another Kia. They are great people to work with and will keep going back to them in the future More

I never go on these sites and do ratings but I wanted to tell everyone what a great experience I had a Garcia Kia. My mom was in from out of town and her car broke down and the cost of repairs made it sensi tell everyone what a great experience I had a Garcia Kia. My mom was in from out of town and her car broke down and the cost of repairs made it sensible to just get another car. We went to chevy, hyundai, toyota etc and every dealer we went to tried to pressure her because of her situation, until we got to Garcia Kia. These guys are just great! Their whole approach was low pressure and helpful. The managers were listening to music and having fun and the entire place felt friendly and inviting. They went to the trouble of going to another location to get the vehicle my mom wanted, and got her to the exact payment she had asked for including a longer warranty. I can't say enough about the treatment we received at this dealership, and my family will be buying all our cars there from now on! More

The Garcia Kia sales staff is only nice until you say you want to buy a car and sit down in the office. That's when they start playing ridiculous games and wearing out the clock. They had four people working want to buy a car and sit down in the office. That's when they start playing ridiculous games and wearing out the clock. They had four people working on me for four hours, passing the buck back and forth. My salesman Pete was also the head of the Saab dealership. His boss Juan seemed clueless. The dealership manager Tom was recently the head of the Garcia Hyundai dealership. After an hour spent looking at my trade-in and negotiating, the dealership manager interrupted us and said he would do whatever it took for me to buy the car today. He gave me a good price. He scribbled $249/mo, 60 months, 2.15%, trade-in value in black marker on a piece of white paper, initialed it, had me sign it and shake his hand, called the finance guy, gave him instructions in front of the other salesman, and then he left. That's a deal, right? Oh no. It took them an hour and a half to get the paperwork ready. Then, I got to a form that they insisted on me signing, with the payment and term boxes empty. I insisted that they fill it out first. My salesman complied reluctantly, and guess what, it was suddenly 75 months of payments - a 25% increase! I refused to go forward. The salesman got a nasty verbal spanking for letting the cat of the bag so early. He was only complaining about his boss "giving away the car" before. He kept his head down from then on. His boss came back with a compromise offer, 66 months, and laid that out on a piece of white paper. I was extremely tired and angry, but I re-ran my calculations. The deal still (barely) made sense, so I said OK, and signed that. After another hour of waiting and very strained chit-chat, I started signing a new stack of papers. The finance guy came and tried to muscle in a warranty that would cover the car between 60,000 and 100,000 miles - for $50 more a month. Wow. I said no thanks. Waited some more for papers, then kept signing. They took the license plate off my car. I thought I was about to drive home. But before they presented me with the actual contract, the salesman's boss said, "I'd better clear this with the dealership manager". Couldn't reach him. So the finance guy called one of the owners, Matt Garcia. Guess what? This was after four hours in the office, two and a half hours after the dealership had been closed to all other customers. They had made me two offers in bad faith... and now the deal was off. They muttered something about the car needing to go back in the shop for a safety check. The next day, some other person called me to let me know that they just could not make the numbers work. The car was just too good for the price they had given me, even with 6 extra months of payments added to the original offer. Lesson learned: do not trust anything they say. Bring a calculator and double-check their loan calculation formulas. Do not sign anything until they give you a complete stack of paperwork and time to review it thoroughly, starting with a contract that spells out the terms of the purchase. Give them a time limit every time they walk out on you. Or better yet, just don't go there. Personally, I will NEVER buy anything from a Garcia dealership ever again. Thank God for used car lots. More