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Findlay Chevrolet - Service Center

Las Vegas, NV

3.6
168 Reviews

168 Reviews of Findlay Chevrolet - Service Center

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October 30, 2023

Scheduled an appointment to drop off my EV on Saturday morning, delivered the car to the Dealership on Saturday at 11am. Service closed at 5pm, didn't hear from the dealer. The Dealership is closed on S More

by kev92797
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charlotte W.
Nov 01, 2023 -

Findlay Chevrolet responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Doug Fleming, General Manager, dfleming@findlayauto.com

September 08, 2023

Service Department put new Battery And didn’t put back all parts !!!! Won’t come to my house and FIX More

by US Coast Guard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda- Manager- GM complaint Department
Sep 09, 2023 -

US Coast Guard responded

Did not finish the job ..Left parts Out . Wants me to return 15 mi +.EACH WAY. Won’t come to my house. Don’t use.

Sep 11, 2023 -

Findlay Chevrolet responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Doug Fleming, General Manager, dfleming@findlayauto.com

September 06, 2023

Not only is Findlay Chevrolet an EXCELLENT DEALERSHIP TO BUY A CAR… But their service Dept girl (Lindsey) is FABULOUS! More

by Dennylicious
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey Carrisso
Sep 08, 2023 -

Findlay Chevrolet responded

I can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and I look forward to doing so again. Sincerely, Doug Fleming, General Manager, dfleming@findlayauto.com

July 10, 2023

We recently had a difficult time with the service department at Findlay Chevrolet. Before I point out my issues, I must say the communication from Findlay was excellent, I worked with Denise and Bobb More

by Rusty Ocean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby, Denise
Jul 31, 2023 -

Findlay Chevrolet responded

Rusty, thank you for giving us a chance to make this right with you. We apologize for the initial issues with the misdiagnosis. I'm glad to hear Bobby and Denise were so helpful during the process. We are still dedicated to excellent customer service, and I hope you will still consider us for future service on your vehicle. Sincerely, Doug Fleming, General Manager, dfleming@findlayauto.com

June 30, 2023

My worst dealer experience yet! My first time here in service & not a good impression at all. They take forever to perform simple work and they don't communicate with you! They also More

by edricjames
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaime F.
Jul 03, 2023 -

Findlay Chevrolet responded

I appreciate you taking the time to share about your recent experience in our service center. I can assure you this is an isolated incident and not how we conduct business. If you are open to contacting me at your earliest convenience, I would appreciate the opportunity to do my best to fix this issue for you. Sincerely, Doug Fleming, General Manager, dfleming@findlayauto.com

June 30, 2023

Worst customer service! ! Had an 8:30am service appointment for a front end brake service, A/C service and a tire rotation. Never heard from service writer, called and left a More

by mphusker
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Rory
Jul 03, 2023 -

Findlay Chevrolet responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to me and I strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Doug Fleming, General Manager, dfleming@findlayauto.com

Jul 10, 2023 -

mphusker responded

Thank you for your reply, although the actions ( or non actions ) of the service department lost a loyal customer. There are too many places to get quality service than to be totaly disregarded and treated the way I was. I purchased my vehicle fom hrer brand new and has seen no other service than here until the treatment I recieved.

February 13, 2023

I bought my 2013 Chevy Cruze new from this location and I've been a loyal customer since. I just had a repair bill for $3,033.08 and I wasn't offered any alternatives. No mention of how much my car is wo More

by kjnye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda Ford, Patrick Johnson
Feb 15, 2023 -

Findlay Chevrolet responded

Customer satisfaction is one of our main priorities, and it seems as if we fell short during your most recent visit with us. We understand the car-purchasing process may be stressful and time-consuming, but our staff is dedicated to making that process as fast and easy as possible. If there is anything our staff or I can do to fix your experience, please do not hesitate to reach out to me directly. Sincerely, Doug Fleming, General Manager, dfleming@findlayauto.com

January 23, 2023

I went in to get some issues fixed on a used car I recently purchased through their dealership. Thanks to one of their newest employees, Kenny, as well as the rest of service team, I was able to rest More

by amial1023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Ly
Jan 24, 2023 -

Findlay Chevrolet responded

Amial, thank you for sharing this great feedback with us. I feel our service department is what makes Findlay Chevrolet special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Doug Fleming, General Manager, dfleming@findlayauto.com

December 08, 2022

Hello, I was a customer of the Findlay Chevrolet dealership in Las Vegas Nevada. NEVER AGAIN. I have a truck that is special to me and I have babied it ever since it came into my possession. It is a More

by Tyler D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Heather
Dec 09, 2022 -

Findlay Chevrolet responded

Thank you for taking the time to share your past experience at Findlay Chevrolet. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me. Thank you. Sincerely, Doug Fleming, General Manager, dfleming@findlayauto.com

December 07, 2022

In 2020 I bought a 2020 Chevy Trax. In the two years I had it, it spent more time in the shop than on the road. I then traded it in for a 2019 pre- Certified Chevy Equinox Premier. I bo More

by palmeida60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lana Garceau
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diane Bolden, Scott Nordberg, Billy Chang, Nick Manning
Dec 09, 2022 -

Findlay Chevrolet responded

Thank you for taking the time to provide our dealership with feedback about your experience. I assure you that 100% customer satisfaction is our utmost priority and I would like the chance to further understand what happened. Please contact me at your earliest convenience so we can resolve your concerns. Sincerely, Doug Fleming, General Manager, dfleming@findlayauto.com