Findlay Chrysler Dodge Jeep Ram

Excellent price & fair offer for trade. Let’s begin by saying that we have a little experience with buying cars. Within the past three years we have sold or traded eight vehicles and purcha Let’s begin by saying that we have a little experience with buying cars. Within the past three years we have sold or traded eight vehicles and purchased six from different dealers. We live about an hour and twenty minutes from Findlay Chrysler and we had never heard of them prior to them showing up during our car search. Their website had the best price on a low mileage, well-equipped 2016 GMC Yukon Denali ($5K under KBB). Salesman Ryan Lunn took our call when we contacted the dealership. He was only three months on the job and a bit green, but to his credit he got us to “yes” fairly quickly when we had only come to check out the deal. We had not arrived until a little after 5 PM and Findlay Chrysler was closing at 7 PM plus they were busy. In spite of the vehicle not being well prepped (detailed for sale), we felt it would meet our needs. This would be the sixth GMC Yukon we’ve owned, so we knew what we were buying. I pointed out to Ryan that the “check wheel monitor” sensor was on the dash and should be checked out. It was a minor issue, but he said he would have service do that. Also, we found that there was only one “smart” key fob for the vehicle. Still, the deal was a good one and we just wanted to secure it with a deposit and come back to finish things up the next day. It was late and we had not brought the finances with us, etc. Ryan was insistent that we could finalize everything yet that night and we just needed to wait for their finance guy (of which there were two). Even after two more hours of waiting (9 PM) Ryan remained very courteous and attentive although he was also finishing another sales at the same time. We ended up being the last customers served that night. It took only minutes once we finally did see their finance guy. We did not take the vehicle with us that night since we needed to return with a check. Also, Ryan did fill the fuel tank and was going to have their service people look at the “check wheel monitor” sensor issue in the morning. It was a very long night, but not the worse “finalizing the deal and the paperwork” phase we’ve ever been through. Again, the deal was very, very good and truly overshadowed everything else. Ryan was off the next day (his birthday – congratulations) and matters were left to others in his absence. This was where things did not go so well. When I arrive the next afternoon to drop off the vehicle we were trading, drop off the check, finalize the financials and pick up the new vehicle I asked the financial guy if the “check wheel monitor” sensor had been checked out. He knew nothing about this of course. I was told they would have to ask “service”. We took care of financials and when I was finishing up with the people providing the receipts I again asked about the “check wheel monitor” and the fellow that was with me just headed down to their service department. After some time I realized that he wasn’t coming back. I still didn’t have keys for the vehicle I’d purchased and no one seemed concerned that I was standing around. Eventually I caught the eye of a salesman who had the (one) key fob for my vehicle. We traded keys and that was it. The vehicle we bought was never moved from the spot that we parked it the night after we test drove it. Not that it was real dirty, but it wasn’t cleaned up as one would expect “for delivery”. It wasn’t even brought around for me. That’s never happened before, ever. Of course, the “check wheel monitor” lite was still on. Later this week, after I had ordered on-line and received a replacement “smart” key fob (about $90) for the vehicle, Ryan called to tell me they had found the second fob. To their credit Findlay Chrysler sent it USP and the second key fob just arrive. Thanks Ryan! By the way, Monro cleared the “check wheel monitor” message and it hasn’t returned (no charge). To summarize, we were looking for the best “financial” deal on a “fresh” 2016 GMC Yukon Denali and that’s basically what we got from Findlay Chrysler. We not only saved more than $3K compared to any other similar vehicle available in our search area, it had more features and lower miles. In addition, Findlay Chrysler made a good offer for our trade ($2K above what some others had offered). All and all, it was about a $5K better overall deal than any other one we had seen in the past month. To be fair, our distance from this dealer makes it unlikely that we will be returning for service, etc. However, compared to other car buying experiences we’ve had, Findlay Chrysler’s location is fairly easy to find by GPS, they answered phone questions well, their reception people were very friendly and attentive, and their sales representative, Ryan did a good job keeping us there and making the sale, but dropped the ball on following through having the vehicle ready for us. To his credit, Ryan did make sure we got the second smart key for the vehicle. On the second day, without Ryan being there, Findlay Chrysler wasn’t unfriendly, but they seemed inattentive and a bit dismissive. Perhaps they were just busy. More

Great experience Ryan and Rich helped me buy a truck I found on their website. They were both very professional and made the process very easy. I highly recommend! Ryan and Rich helped me buy a truck I found on their website. They were both very professional and made the process very easy. I highly recommend! More

New car The costumer service is great here, the staff is very helpful and friendly. The staff will try their hardest to get you a great deal on any vehicle yo The costumer service is great here, the staff is very helpful and friendly. The staff will try their hardest to get you a great deal on any vehicle you are looking for. More

A good car buying experience I would recommend Findlay Chrysler Jeep to anyone interested in buying a vehicle. They are very easy to work with. No pressure to buy. Very friendl I would recommend Findlay Chrysler Jeep to anyone interested in buying a vehicle. They are very easy to work with. No pressure to buy. Very friendly staff willing to answer any questions. More

Walked right in the dealership and immediately got serviced Very friendly laid back environment. Immediately got help and the service of the vehicles i wanted to see. Overall very good experience at the dealers Very friendly laid back environment. Immediately got help and the service of the vehicles i wanted to see. Overall very good experience at the dealership More

Satisfied Customer We went to the dealership to look at a specific vehicle. The sales person was very prompt to help us and show us the vehicle. She was very helpful and We went to the dealership to look at a specific vehicle. The sales person was very prompt to help us and show us the vehicle. She was very helpful and not pushy. The dealership accommodated all of our requests and we walked out with a new vehicle. A few weeks later we realized there was not a front license plate bracket. I called our sales person and she said she would take care of it. We stopped by the dealership and 15 minutes later we left with the problem solved. We are very satisfied with the service. More

Excellent service and treatment. Brittany Jackson was amazi Brittany met us immediately on arrival, and made us feel welcome. She was great at making us a priority, and getting the process rolling, even though Brittany met us immediately on arrival, and made us feel welcome. She was great at making us a priority, and getting the process rolling, even though she had other customers. Was easy to work with, and straight forward. She was amazing and outgoing. She went the extra mile and worked super hard at getting us everything we needed. Highly recommend Brittany! More

Amazing coustomer service The people here at Findlay Chrysler, Dodge, Jeep, Ram were amazing! They have great coustomer service. They make you comfortable unlike other dealers. The people here at Findlay Chrysler, Dodge, Jeep, Ram were amazing! They have great coustomer service. They make you comfortable unlike other dealers. If you need a vehicle I recommend them 5/5. More

Satisfied Overall a friendly and Fair dealership found one issue with the vehicle but they were quick to fix it to satisfy me and they made the buying experienc Overall a friendly and Fair dealership found one issue with the vehicle but they were quick to fix it to satisfy me and they made the buying experience very simple and easy so I would give it four out of five stars but what I gave them five if they would have haggled with me a little on the price, but overall it was a fair deal and worth the 40 minute drive from Toledo it's hard to finding a good used truck in Toledo. More

Great Salesperson Great salesperson she helped me get into the price range I was wanting and did everything to make sure it happened. Definitely great experience and wo Great salesperson she helped me get into the price range I was wanting and did everything to make sure it happened. Definitely great experience and would come back to buy another vehicle in the future from her. More