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Findlay Honda Henderson - Service Center
Henderson, NV
874 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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874 Reviews of Findlay Honda Henderson - Service Center
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August 24, 2023
Everyone was super nice & friendly. My service appointment didn’t take too long, and the cashier was able to answer all my questions. This location is 28 minutes from my home, but defi My service appointment didn’t take too long, and the cashier was able to answer all my questions. This location is 28 minutes from my home, but definitely worth the drive. I’ll be back! Thanks again! More
by t_singleton0201
Employees Worked With
Carlos
August 23, 2023
We arrived at Findlay Honda Henderson because of our car battery. Vinni was the person assisting us with our situation. We appreciated his professionalism and the ease in which he handled our situation. battery. Vinni was the person assisting us with our situation. We appreciated his professionalism and the ease in which he handled our situation. He looked at our prior service record and gave us a timetable as to when our car would be ready. Thanks Vinni for all your help! More
by lbaldizan
Employees Worked With
Vinni Simonetti
August 20, 2023
Took my car in for a recall and the turnaround time was impressive. Everyone was friendly and very, very courteous. What's not to love about that kind of customer care? impressive. Everyone was friendly and very, very courteous. What's not to love about that kind of customer care? More
by checkdon
Employees Worked With
Jeremiah
August 19, 2023
Every time I bring my car in everyone is very helpful and the employee that helped me, Sean Beria went above and beyond taking care of me and my car. Thank you!!!!! the employee that helped me, Sean Beria went above and beyond taking care of me and my car. Thank you!!!!! More
by Firdina
Employees Worked With
Sean Beria
August 18, 2023
Everyone smiles, everyone is helpful, and most importantly my car is taken care of. Great job Findlay Honda. Shout-out to Sean Beria for making sure my car is up to date on scheduled maintenance. importantly my car is taken care of. Great job Findlay Honda. Shout-out to Sean Beria for making sure my car is up to date on scheduled maintenance. More
by Nope
Employees Worked With
Sean Beria
August 17, 2023
I took my car in for extended warranty repair of AC. After dropping off my car I received a call stating that the problem with the AC was part of the warranty extension & that they would fix everything After dropping off my car I received a call stating that the problem with the AC was part of the warranty extension & that they would fix everything & call me when it was done. I received another call a couple of hours later saying the part in question was not an OE Honda part so the warranty wouldn't cover the repair & in order to fix the problem would cost me $2550+. I decided to take my car to my regular, reputable mechanic who right away noticed that the AC system wasn't connected electronically & other parts of the system not together. The part in question was, in fact, OE Honda that was verified with the serial number & I snapped a photo for proof. I went back to the dealership to speak with the service manager & showed the photo of the part still in the car & he still refused to honor the warranty. I was told that other things were wrong as well & that if I had a third party extended warranty, he could get the car fixed without billing me. In disbelief that the photo of the part in the engine with the serial number showing wasn't enough, I called the general manager letting him know that I didn't appreciate the bait & switch. That caught some attention & finally it was agreed that I could get my vehicle fixed under warranty. Another problem with the part popped up that suddenly wasn't part of the warranty & they needed to charge me for replacement of the part. I finally just said ok because I needed my vehicle & got charged nearly $600, on top of the almost $300 I had to pay my mechanic to look at it & determine that I was being lied to. The job got done, the air blows cold for the time being. I was never treated rudely, but there are some trustworthiness issues here. I shouldn't have to take my car somewhere else to find out that the dealership straight-faced lied to me & try to milk me for thousands of dollars more. I used to have trust in the Findlay brand, but this one pretty much ruined it. More
by mstrad
Employees Worked With
Service dept, general manager
August 15, 2023
Jeremiah was an excellent representative who catered cordially to all my questions and concerns and ensured that I was met with the best quality care for my car. I highly recommend this dealership. cordially to all my questions and concerns and ensured that I was met with the best quality care for my car. I highly recommend this dealership. More
by Sandoc4
Employees Worked With
Jeremiah
