Findlay Toyota - Service Center

So normally I’m very happy with the service I have received in the past. I don’t usually have the car washed during service. But, this time I did. I had also asked Thomas if they could Vacuum the inte received in the past. I don’t usually have the car washed during service. But, this time I did. I had also asked Thomas if they could Vacuum the interior and floors. As I am going on a trip. When I got the car it hadn’t been vacuumed at all so I sent it back to be done. When I arrived at home I noticed that they only did the front floors and seats. The back hadn’t been done. I sent it back once and can’t believe they still did it half assed. If I didn’t have a service contract I would not be returning for service. Very poor customer service this last time. Although Thomas was Great More

I love this dealership. I have had my car serviced there twice now and the staff are great, the facilities clean and comfortable for waiting. They also provide excellent per I have had my car serviced there twice now and the staff are great, the facilities clean and comfortable for waiting. They also provide excellent perks like a free uber ride if needed, descent espresso/coffee and snacks. Unexpectedly the service rep I used also was able to get me non-toyota parts and have them installed on my 4runner (springs). I love this place. Try it and see. More

From buying experience to accessories purchase and installation to regular servicing this dealership has done an excellant job of customer service! My 2020 Corolla XSE Hatchback has performed FLAWLESS installation to regular servicing this dealership has done an excellant job of customer service! My 2020 Corolla XSE Hatchback has performed FLAWLESSLY, too! With their concierge service for home to home pickup and dropoff and constant communications I have been relaxed with the knowledge of being cared for as a valued consumer. I have not had this level of quality care in a very long time. Not a single issue with any phase of working with this dealership. I am very satisfied with my Corolla performance, comfort, safety and style. ZERO recalls also and how many vehicles can say that now with all the problems cropping up industry wide? I highly recommend this dealership and the Corolla XSE Hatchback! (With 6 speed manual transmission!) More

Steven Chapman is the best; always takes care of any issue we may have with our Tacoma! Always a pleasure to work with such a professional! issue we may have with our Tacoma! Always a pleasure to work with such a professional! More

Easy scheduling, fast service, quality work, and my service technician (Alex) was superb! Highly recommend Findlay Toyota. service technician (Alex) was superb! Highly recommend Findlay Toyota. More

It was a great experience bringing in my Camry XSE for the second time, and working with Moises Duenas was terrific. He was honest, pleasant, and very courteous, and consistently updated me on my car's pr the second time, and working with Moises Duenas was terrific. He was honest, pleasant, and very courteous, and consistently updated me on my car's progress, which made getting my car serviced an enjoyable and easy experience. Findlay Toyota is a welcoming place where the staff makes you feel at home, and I would never bring my car to another dearlership. Whoever worked on my car did a fantastic job. Highly recommened this place. More

I was pleased by the service Chantelle in Service Dept. and techs provided. My car is doing great! and techs provided. My car is doing great! More

I was very pleased with the service I received. Justin was very attentive and a good communicator Justin was very attentive and a good communicator More

Hello I live in East Las Vegas rather close to another Toyota dealership I will not mention name that I've been going to since I bought vehicle I didn't like the changes they made since a new owner took o Toyota dealership I will not mention name that I've been going to since I bought vehicle I didn't like the changes they made since a new owner took over. So I made a big mistake and took it to Findlay toyota and Mr. Thomas Tran. I had this service done July 21st 2021 less than year ago it has stuck in my head every since that day I have barely had time to sit down and write this but people should know. I have never been treated like I didn't deserve to be someplace like I did then they were getting rid of there courtesy rides I ask about it mr.Tran ask me if I have cell phone which I had left in my brother's truck the night before so I said no he said he would not get me a ride because he doesn't know who I am well you have my 70,000 dollar truck I just figured you might atleast try nope so I called my brother to pick me up I did not talk to Mr Tran who was my service advisor at that time most of you can understand why. I was there for oil change and tire rotation I got on highway got up to speed limit and my truck is shaking never done that before so im guessing someone didn't balance my tires I'm not sure not a mechanic I just know when I take it to Toyota near me that doesn't happen so I thought about going back but the thought of seeing Mr.Tran just didn't sit well with me so I figured I will have the place I go to look at it also the dealership was full of people that didn't get courtesy rides alot more people than usual I'm guessing so I had very bad experience was treated rudely by Mr.Tran and they could not rotate my tires properly I would not think that would be very hard but I was wrong so all in all I will never step foot in Findlay Toyota again also got my loan for my Sequoia and the last three vehicles I bought from Toyota thru Toyota and have been treated as a loyal customer from everyone else I've dealt with I know it's been almost a year since I had work done but I needed to do this I'm guessing he's probably not still there if he treated other people like this but this is my review I would suggest going to any other Toyota place only because of way I was treated and the tire thing just my opinion. Shawn M Hughes More

Very courteous, honest and car is ready when they say it will be. You will never be disappointed! will be. You will never be disappointed! More