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Findlay Toyota - Service Center

Henderson, NV

4.6
2,375 Reviews

2,375 Reviews of Findlay Toyota - Service Center

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February 04, 2025

Have had 2 toyotas . Great car. Explain what should n can wait. Dont try pushing me More

by HEAVENLYTOUCHMASSAGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phill Crabtree
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay
Feb 06, 2025 -

Findlay Toyota responded

Hello, Thank you for leaving your 5 STAR review. We’re grateful to have you as a valued customer. Please don’t hesitate to reach out to us if there’s anything else we can assist you with. We look forward seeing you again soon. K Thomas – Customer Relations Specialist

February 04, 2025

Poor time management lack of communication not horrible but needs improvement they would not communicate with me directly they quoted me 30 minutes to an hour I was at the dealer for almost 4 hours More

by LYNNHUNSAKER866
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Will Collier
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Campuzano
3.0
This rating includes all reviews, with more weight given to recent reviews.
Natalie Arenas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2025 -

Findlay Toyota responded

Hello, Thank you for bringing this matter to our attention. We're sorry we failed to meet your expectations We take all reviews seriously and will use them in our continuous improvement efforts. We are truly sorry for the inconvenience and hope to offer you better service/ better experience in the future.

February 03, 2025

Everyone were nice and helpful especially Mona and her associates. She went above to find us a car that we can afford More

by cabantingjulius
Recommend Dealer
Yes
Employees Worked With
Francis Tatlonghari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monaliza Pence
Feb 03, 2025 -

Findlay Toyota responded

Congratulations on your new vehicle. Thank you for mentioning Mona and her associates in your review! They’ll be delighted to know their efforts made your experience special.

February 03, 2025

I have the complaint that whenever I go to the dealer there is always something that needs repair and many times it is not necessary. They told me it needs tires and alignment, when I already did it. T More

by Juan Carlos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't want to single out anyone in particular, I think they're all the same.
Feb 05, 2025 -

Findlay Toyota responded

Juan, Thankyou for sharing your recent service visit. We’re committed to providing fast and friendly service at a fair price and we do apologize if this was not communicated in the way it should have been.

February 03, 2025

Received an oil change. Brought car home and parked. Next morning oil leak underneath car on driveway. Called dealership closed on Sunday not able to take care of. More

by KIM71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phill Crabtree
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 03, 2025

Service is very good, just wish that is not that expenxive, everytime I visit the deakership.. Kevin is very helpful and friendly! More

by LIANNEPERCIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hanrahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Findlay Toyota responded

Thank you for leaving your 5 STAR review. We’re grateful to have you as a valued customer. Please don’t hesitate to reach out to us if there’s anything else we can assist you with. We look forward seeing you again soon. K Thomas – Customer Relations Specialist

February 03, 2025

It is the first time I had to come back with my new Corolla Cross. The car came with some dull areas on the front of the hood.whixh had to be taken care of. Jordan is very courteous and patient. He al More

by MYDOGNIKKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I wasnt happy with the Finance Department
Feb 03, 2025 -

Findlay Toyota responded

Hello Valued Customer, We're glad that Jordan was able to show you some new features. Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction with every appointment. Your satisfaction is our top priority, and we look forward to serving you again in the future.

February 03, 2025

Have always been very satisfied with the service I have received and also the staff has been most cooperative! I am ready to purchase a new Sienna Van when I find the right one. Have already gave specs to More

by BRAGG5555
Recommend Dealer
Yes
Employees Worked With
Tyler Campuzano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Natalie Arenas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2025 -

Findlay Toyota responded

Thank you for sharing your experience with us. We're glad that we could exceed your expectations. If there’s anything else we can do to make your next visit even better, please let us know.

February 03, 2025

The staff is friendly and helpful. My service rep Phill Crabtree is excellent. The work is good. More

by VEROSMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phill Crabtree
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Romero
Feb 05, 2025 -

Findlay Toyota responded

Verosmith, Thank you for mentioning Phil Crabtre in your review! We know that he will be delighted to know that his efforts made your experience special.” Thank you for leaving Phil a 5 STAR review.

February 02, 2025

After multiple attempts the service department was able to fix my issue however I would not trust them with my vehicle anymore. More

by CPSEBRING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kelly Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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