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Findlay Volkswagen

2.9

12 Lifetime Reviews

983 Auto Show Drive, Henderson, Nevada 89014 Directions
Sales: (702) 558-6622

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12 Reviews of Findlay Volkswagen

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June 18, 2018

"Misrepresented the facts about the used car"

- Victor216

I purchased a used vehicle that I was told had no accidents, well 2 months later I went to Car Max to trade the SUV for a car since the SUV was horrible in gas mileage. Well, I was so shocked went they came back with the vehicle history, vehicle had been in an accident before, they show me the print out and the parts that were replaced on that vehicle accident. At the dealer I was told and given a Carfax report not showing any history of accidents. Further, I was told that my vehicle went thru 100+ Dealer Inspection process includes that included: Checking engine performance for starting issues, knocking, and vibration Checking transmission for performance malfunction or noise Testing brakes for proper function, stopping distance, and vibration Steering tests for noise, effort, vibration, and pulling Recommended or required maintenance updates points of inspection and there were no accident signs. Well I was stupid for trusting car salesman to tell me the truth. I paid $13,890 for my sub, so I expected to get back on trade least 50% back, oh no Car Max offered me $4,000 and another local dealer did better than Car Max $4,900. I returned to Findlay Volkswagen and asked if they can help me by taken the car back in trading for another vehicle, well they told me sorry but that they won't be able to help me. I was scammed by Findlay Volkswagen, they were very dishonest with me, they hidden the facts about the trouble with my Vehicle, they filled the transmission with heavy transmission oil so they I won't notice the problem which by the way CarMax was able to point out the problem to me. Oh, again I went to see the dealer about the presale inspection that they bragged, why they fail to see the transmission problem with this SUV, I went back to Findlay Volkswagen to get service under the extended warranty I purchased from Findlay Volkswagen but I was told also they won't be able to help me with transmission problem and was told to go to another dealer service dept. All the promises they had made to me about buying a piece of mind was untruth, I soon as need it service they started giving me the run around. Finance department made me some promises that any problem with SUV would be taken care at their service department and turn out to be untruth also. So, again I was send on my way to another dealer, after paying some much for an extended warranty that supposed to take care any problems without the hassle of traveling around looking for someone else to fix the problem. Beware buying a used car from this dealer and don't believe these guys telling you the truth, hopefully your more educated about buying a car than I was. Read their feedbacks from customer coming back to the Service department and ask yourself are these guys are the ones you want working on your vehicle? Pray to God before you do business at Findlay Volkswagen.

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Recommend Dealer
No
Employees Worked With
Darrel Hetke – Sales and Ty Senelath - Finance
May 31, 2018

"Average "

- TAS

Purchased a 2015 vehicle . Many issues with your people but not the car . First, Car keys, there was only one key fob and when I asked for a second key I was told that they would call the previous owner to see if they still had it . I had to insist that a second key be provided even if it meant that the dealership had to order one otherwise it was a dealbreaker . I didn't appreciate having to play hardball to get a second key. What professional dealership sells cars with only one key ? Second issue , I was called by the dealership to let me know that the Green slip sales record was available so I could go register the car at the DMV . So I went to the dealership and picked up the paperwork and went to the DMV and waited five hours for my turn to register the car only to be told by the DMV agent that the dealership failed to smog the vehicle and therefore could not be registered . I lost my place in line then . I then had to drive my car home and make arrangements to get the Fiat from my daughter and then drive it back to the dealership to get a smog test and then go back to the DMV and wait in line again to register the vehicle . What professional dealership sells a car without getting the smog properly done first ? These two issues shows that this dealership has a number of amateurs running the place. Also despite the promises to have me a second key by now to the car that I bought there is still no Second key available from the dealership . Good thing I insisted to get the promise of the second key in writing . I guess I guess I'll have to spend even more of my valuable time chasing the key down after the DMV smog debacle . Just one other thing now that I'm thinking about it . Some dummy at the dealership screwed into the front bumper of the vehicle a Finley voltswagon plate and it was crooked so not only did the dealership not use a proper plate mount the person that applied the dealership Front plate put it on crooked so the existing screw holes cannot be used unless you want to have a license plate that is off by at least 3/4 to an inch from one side to the other . The car was not set up for a front plate as the small car's grill needs all the aeration rather than a front license plate . A total screwup . I was in the market for an atlas but after this experience I went to the local Ford dealership and bought an Explorer.

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No
Employees Worked With
Chris and the financial guy
October 28, 2017

"Great People Great Car"

- ELgizzel

This is not your average Auto dealership. The whole place is full of really good people who enjoy thier job and do thier jobs well. Thanks for all of your honesty and work to win my business.

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Yes
Employees Worked With
Monique,Jasmine,Ramon,Ty,Dan
July 17, 2016

"Great buying experience with Darrell Hetke!!!"

- Bebeluvsjetta

If you want a no pressure car buying experience, ask for Darrell Hetke! He wasn't too pushy, he made us feel comfortable. Although we were at the dealership for a long time, he made the wait worthwhile. Thank you 😊

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Yes
Employees Worked With
DARRELL HETKE (Salesman) AJ Zibert (Finance Mgr)
July 16, 2016

"Awesome!"

- JB123

The sales staff was great! They really went above and beyond! This dealership is top-notch, I will definitely do my business with them, aside from another local VW dealership that doesn't seem to care at all about their customers!

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Yes
Employees Worked With
David Stamps, Ty, and others
May 05, 2011

"I've bought and serviced 4 Volkswgen's over the past 6..."

- LV_Native

I've bought and serviced 4 Volkswgen's over the past 6 years at Findlay Volkswagen and have had only GREAT experiences. I always feel like I'm being treated fairly and all the service work is done on time, every time. They are simply the classiest dealer in town!

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Yes
Employees Worked With
3
April 29, 2011

"This is the first time I bought a car without the..."

- digitallady2001

This is the first time I bought a car without the salesman trying to sell me a car by being shady. I never thought buying a car would be be painless--Thanks Chris We went in late evening and the price given at the sit down was the TMV for the car which was shocking most dealers try to start maybe 500 below MSRP and wok from there.

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Yes
Employees Worked With
Chris
December 02, 2007

"Great personality, friendly people. They made me feel..."

- thatgirljaz

Great personality, friendly people. They made me feel confortable as a female buying her first car. The price of my Jetta seemed fair.

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Yes
Employees Worked With
Petar
May 22, 2007

"I have have bought 2 vehicles from this dealer and both..."

- thlady

I have have bought 2 vehicles from this dealer and both times it was outstanding.have been for service also and each time they took care of the problem and fixed it right the first time

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Yes
Employees Worked With
tom
October 10, 2006

"Where do I begin? They ruined my car while I was signing..."

- teddybear

Where do I begin? They ruined my car while I was signing the papers. They made a mess of my spotless car when I brought it in for service and never made an attempt to clean the interior. They have a bad attitude and they treat me like dirt for no good reason. My experience with this dealer has been very bad overall. I'm not impressed in the least and my next VW will be from outside Las Vegas. I'd rather give my money to someone that appreciates it and respects their customers. Jerks.

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No
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