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First Chrysler Dodge Jeep Ram

North Attleborough, MA

Overview
Employees
Reviews
Vehicles
4.9
809 Reviews
Why is First Chrysler, Dodge, Jeep, RAM the Go-To Spot for North Attleboro, Franklin, Providence RI, Mansfield, MA and Norwood Drivers Seeking a New or Used Chrysler, Dodge, Jeep, RAM Vehicle? It could be our great selection of new Chrysler, Dodge, Jeep and RAM models, including the much-loved Jeep Wrangler and Grand Cherokee, RAM 1500, Jeep Gladiator and Wrangler 4xe and Grand Cherokee 4xe Hybrids. Perhaps it's our equally vast range of high-quality, First Chrysler, Dodge, Jeep, RAM-approved used cars, trucks and SUV's? It may also very well be the Chrysler, Dodge, Jeep, RAM financing offers available to customers who shop with First Chrysler, Dodge, Jeep, RAM. With these auto loan and car lease options, shoppers feel at ease, worry-free, and extra satisfied with their purchase. First Chrysler, Dodge, Jeep, RAM isn't only a place for those in the market for a new Chrysler, Dodge, Jeep and RAM truck. We're also the go-to spot for those already behind the wheel. Customers find our car service and maintenance center, also located in North Attleboro, Massachusetts, both convenient and competent. It doesn't stop there-- First Chrysler, Dodge, Jeep, RAM also host an array of services to personalize or enhance your Chrysler, Dodge, Jeep, RAM driving experience. Just ask our onsite auto parts and accessories department what we mean. Still not clear about why so many trust First Chrysler, Dodge, Jeep, RAM for all of their Chrysler, Dodge, Jeep and RAM needs? Buyers receive LIFETIME complimentary oil changes, tire rotations, flat repair, wiper replacements, engine guarantee, towing, and state inspections! You just cannot beat that! Visit our dealership at 280 E. Washington Street North Attleboro, Massachusetts and find out for yourself!
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280 E Washington Street

North Attleborough, MA

02760

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Showing 809 reviews

January 06, 2020

Absolute top notch professional sales staff!I texted my Absolute top notch professional sales staff! I texted my sakes rep Abbie exactly what I wanted the exact price I wanted and she delivered! Awesome! More

by tedfournier
Recommend Dealer
Yes
Employees Worked With
David Hamel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Gardner, Abbie Butler, Michael Whelan
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January 03, 2020

Quick and Easy I had a great experience buying my new truck through First. Another dealer tried to sell me a car from their lot at a much higher price. I left and im More

by Amcfar1399
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hamel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Carvalho
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December 29, 2019

Very fast courteous helpful Company and people. They make sure you are well taken care of and take pride in their work. Sales people Are great to work with are great to work with Worth the drive More

by Story1RI
Recommend Dealer
Yes
Employees Worked With
WishWe had caught everyone‘a names who helped us look for misplaced glasses. We appreciate all of your help, Hannah Stoddard, James Aguiar
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December 29, 2019

Best dealership to deal with. Business is done respectfully. They beat out other dealers such as imperial and herb chambers. Lindsey, Lui, and Blake are what I consider the all star team. Thanks f More

by Stevensousa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lindsey Iacabbo
Other Employees : Lindsey!!!!!!, Luis Carvalho, Blake Gardner
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December 27, 2019

I've been researching and looking at Jeep Grand Cherokees for a couple of months now and was waiting for the right vehicle and right price to purchase. Back in October, I went into First Jeep to test drive a More

by M. Rodrigues
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Andrade, Bryan Storti, James Aguiar
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Dec 28, 2019 -

First Chrysler Dodge Jeep Ram responded

Hi Mike, Hope you and the family had a nice holiday. First and foremost just as we spoke outside I sincerely apologize to yourself and your father regarding James' reaction and comment. It is outside of his character and the culture of the sales staff we employ here at First Chrysler. We used this feedback for training purposes and we discussed it with the whole team. Buying a vehicle can be very stressful and bring on a lot of anxiousness regardless of how we approach each different consumer's needs and we train weekly on how to manage through these retail challenges in todays climate. We strive to provide great customer service and provide transparency in a very competitive business and being accused of "playing games" triggered James to react in an unprofessional manner and that is not acceptable. The management team takes full responsibility for putting James in that position to began with. We matched a discount (our car was slightly more equipped) over email per your request from the dealer you shopped in Natick Ma on the last day of Jeep's November programs. The weather was poor and we couldn't get together. The programs changed for December as we were under the impression you knew and we lost one of 3 different "conquest" rebates Jeep was offering. We should have had Paul deal with you and your father directly but he had stepped out and we had been working with you for so long that we thought it should be fairly simple and straightforward but obviously we made a mistake and should not have James work with you and I apologize for that. There was no polite decline. As your father stated, his expectations were that we were playing some sort of game with rebates when in reality we were just stuck in the middle of semantics with what conquest rebate was what because there was no longer a rebate that involved you having specifically a Nissan Xterra on the list of "qualifying competitive suvs". It is our hope that someday, the manufactures will regulate how dealers can advertise and stop with the constantly changing incentive programs that force us to "survey" our clients to find out what rebates you qualify for and just allow us to focus on taking care of our customers and making car buying a pleasurable experience for everyone involved. New cars are already very expensive and it is a big enough purchase as it is never mind navigating confusing incentives that they try and not reimburse us for. Regardless of the circumstances again that behavior will never happen again and we apologize on behalf of your local CDJR dealer. Best Regards, Blake Gardner General Sales Manager

Dec 28, 2019 -

M. Rodrigues responded

I hope you and your family also had a nice holiday. I certainly hope it was outside of his character and the culture of the sales staff, but with how quickly he stated it, it certainly gives me doubt. I completely understood how the rebates changed from the end of November to December (on the 2nd of December to be exact). During the month of November, the rebate specifically called out the Nissan Xterra as a competitive SUV, so that's how it was communicated with Paul and Bryan in the past. The reason why we suspected that there were pricing games going on was because when we stopped in, it was 3 weeks after the rebates had changed over during the month of December, meaning there was ample time for the sales staff to be aware of and knowledgeable on the current rebates, including the Chrysler Conquest rebates. I understand James wasn't the original sales person that I worked with and wasn't in the best position to know what had already been worked out, however, the way he responded was completely inappropriate and reprehensible. Also, as for you claiming that I lied about politely declining in your statement that "there was no polite decline," you're blatantly wrong. I told James, and I quote, "Thank you for your time and for finding this vehicle at that dealership, but I'm going to have to pass because of this pricing" as I proceeded to get up. It was as I started to walk away that James then yelled over to us, and I quote again, "don't let the door hit you in the a** on the way out." When I walked into your dealership, I was absolutely ready to purchase the vehicle. Period. Quite honestly, the price that you offered at the end was actually a bit less than what I was hoping to reach, but after having been disrespected by James, there was no way I was going to give this dealership my business. While I will never be stepping foot in any "First" dealership again, I certainly hope that this doesn't happen to any of your other potential customers because they certainly can and will do better at many other dealerships, including the Jeep dealership I visited in Natick, MA.

Dec 28, 2019 -

First Chrysler Dodge Jeep Ram responded

I agree Mike you were a gentleman. It was your father. James was wrong (he didn't say a** but nonetheless) I'm sorry you feel that way but I understand. Have a happy new year and I hope your behind the wheel of a new car for the new year.

December 21, 2019

Abbe was awesome! This dealership is top notch. The sales people are very friendly, no BS and games. Abbe was awesome! The staff was awesome also. They installed my old More

by LordMadDawg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abbie Butler
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December 20, 2019

Service, warranty, and management The worst customer service and the management I ever had! Even though that I like this model of Jeep a lot, because of this dealership terrible servic More

by Eugene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hannah Stoddard, David Ferguson
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December 19, 2019

Great Service, Great Vehicle Met with Lou who took care of me in my new 1500 purchase. Lou was straight forward and helpful, never pushy or quick to rush the sale. Fair and person More

by OlS25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Carvalho
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December 17, 2019

Perfect day I just bought a 2019 ram 1500 4x4 .Just the truck I was looking for. Lou Carvalho made me feel comfortable and was very helpful with my overall buying More

by Isabella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Carvalho
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December 06, 2019

Great service at first Chrysler , service Dept is second to none . Hannah is great and always takes care of me and my truck !!!LOVE MY DODGE RAM !! More

by Pap4552000
Recommend Dealer
Yes
Employees Worked With
David Hamel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Carvalho, Blake Gardner, Hannah Stoddard, Michael Whelan
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