First Chrysler Dodge Jeep Ram

First Chrysler Dodge Jeep Ram responded

Jennifer purchased a 2018 Jeep Certified Pre-Owned Compass from us on May 13th 2019 with 4,100 miles. In order to be certified it has to go through a checklist provided by the manufacturer as well as having passed their requirements on a vehicle history report which is Carfax. Details on that can be found on the Jeep CPO website. The vehicle was inspected by a local third party MA inspection station as at the time we did not have our own. Before this event we had not seen the vehicle since June 29 when we performed a documented warranty repair. The vehicle was last serviced on 9/27 w. 10,997 miles on it at Valvoline Instant Oil Change in Plymouth according to Carfax. We received a call from the customer on or around 10/25 stating that the vehicle was at Quirk in Marshfield and had pre-mature inside tire wear and missing bolts from what was stated as the engine cradle. A few days later we were able to connect with the service manager at Quirk and we had the vehicle towed here. The vehicle had 11,975 miles on it. We noticed the wheels on the vehicle had been painted black and we assume the tires would have had to come off the wheels by whoever painted them which at this point we still don't know who or when that was done. We did not ask questions we just repaired the vehicle and mounted two brand new tires on the vehicle as Jennifer used one of our 2019 Jeeps from our loaner fleet. We were puzzled just as well as the car did not leave here back in May in that condition. We reached out to Jennifer and told her if she wanted to come down with whomever she wished we would put the car on the lift and go over everything. Jennifer then refused to return our loaner vehicle even though the agreement term had expired. We offered her 100% of what she paid for the vehicle back in May as a trade allowance towards the internet price of another Certified Pre-Owned Compass as a good-will offering so she would feel safe in a different vehicle. There is a payoff on the vehicle which effects the terms of the proposal she mentioned nothing to do with profit or loss. After it became apparent we would not be able to come to an amicable resolution to her grievance we again requested our loaner vehicle back which proved to be difficult. We delivered the repaired vehicle to Jennifer at a location of her request and picked up our loaner vehicle after service hours. There is no such thing as a "fake Carfax" unless you are accusing us of arts and crafts. Common sense would make it apparent that we would not have anything to gain by putting an unsafe vehicle (under factory warranty) on the road. You have your right to share your feedback about any business and it should be done in a responsible and intelligent manner. Keep in mind there are families that make their living here by servicing hundreds of customers per month in sales, parts and service and we do so by having strict business practices in a business that has many moving parts. We all put our families in the vehicles we drive everyday and we take that very seriously.

Jtlwylie responded

We spray painted my rims - leaving the tires on. Any decent mechanic would be able to tell that we did this. The paint is splattered on the back and you can peel it off. Also - they never offered me a fair trade. I was losing money in the deal and they offered me vehicles with much higher payments. Like I said if I could afford a higher payment I would have bought that vehicle to begin with, right? I never refused to return the loaner. I asked to return it 2 days after they had asked me due to work. And they denied me and said they would report it stolen. They also sent me threatening emails saying that I was not welcome to come down with whomever and would not be available to answer any questions. I agreed to have them come get the vehicle because they were threatening to report it stolen. They also showed me an incorrect car fax. I’m assuming it was for a different vehicle because it was clean. Mine was 5 pages - would any person buy a vehicle with a 5 page Carfax? I think my statement stands as to why they would show me a different one. I should have checked the VIN. They sold me a vehicle that had damage from a previous accident. This is why my car was priced SO low and they could not match it to give me the same payment. They did not care that I could be dead due to a vehicle they sold. If you look at other reviews - they also have left tire lugs lose, etc.