First Chrysler Dodge Jeep Ram - Service Center

Terrible experience! After having some trouble getting a Sat. appt. online, I decided to try the Express Lane service. I brought my 2019 Jeep Cherokee to the dealershi After having some trouble getting a Sat. appt. online, I decided to try the Express Lane service. I brought my 2019 Jeep Cherokee to the dealership on 2/4/23 and arrived around noon for an oil change, tire rotation and multi-point inspection. The service advisor asked me twice if I had an appointment. I explained that I was there for Express Lane service. Another employee told my advisor that they should be able to get my service completed. The service advisor told me it would be 2-3 hours so I got a ride home. The advisor called me around 1:45pm to tell me that my car was ready to be picked up. When I arrived, I saw my keys sitting on top of a printed invoice on the counter and noticed some highlighting. One item said "rear differential is cracked and blown. can lock up rear end while driving rec replacing asap." The second item said "oil cooler leaning oil recommend replacing asap." Next to both of these items, the reason denied said "customer will have work performed later". I am not familiar with auto mechanics and was never asked about whether or not I wanted to make these repairs before looking at the final invoice so I asked the advisor about these items. She explained that " bad things could happen" if the rear differential gave way" and that while they didn't see any oil leaking yet, the cooler should be replaced before it started to. I paid for my oil change and tire rotation and went home. I ran a few short errands on Sun. and drove 22 miles to work public school special educator on Mon. My boyfriend talked to the automotive teacher at the technical high school where he works that day. I learned that I shouldn't be driving the vehicle, as I could lose my entire rear end or have my engine seize up. I headed directly back home and to a local service station next to my house (as First's service department was already closed). The mechanic looked at my car, agreed that the differential was cracked and said the car shouldn't be driven. Upon checking the engine compartment, he found that the dipstick wasn't registering any oil and that the area around my oil filter was completely surrounded by a nest. He cleaned a large amount of debris out from around the oil filter and ended up finding only 2.5 L of thick black oil in my car as well as a filthy dirty oil filter. He changed my oil and oil filter the next day. I returned to the dealership Tuesday night around 4:45 to express my concerns--both that I hadn't been told that the vehicle shouldn't be driven and about the nest/debris that had been found. I was told that they'd refund me the cost of my oil change and would let the service manager know about what had happened but that I'd have to come back on Wed. morning because he was the only one that could issue the refund and he had gone home for the day. On Wed. morning I arrived and asked to speak to the service manager. When I was introduced to him, I asked if he had been advised about what had happened with my car. He very sarcastically replied, "Oh, yeah..." After I sat down, he said, "What can I do for you?" As I explained everything, he became very argumentative. He told me that his service advisors told him I'd come in the previous night before admitting that I'd known the car shouldn't have been driven...told me that my warranty was out of date. I asked if there were any recalls on the differential. He just said no. When I addressed the concerns about the lack of oil in the car and the nest around my oil filter AND showed him my videos, he not only insisted that the oil had been changed but that the part with debris around it was my air filter and not the oil filter. After he continued to insist this, he said, "I hear you want your oil change refunded. I'll do that so you don't have to come back..." I couldn't believe he'd said this and told him so. He continued to argue that the debris was from my air filter and not my oil filter. Finally I just told him to refund me for the oil change and left. Very dissatisfied. Wish I could give a 0 star rating. More

Second time getting service here. The staff is great and I highly recommend them for anyone in the area driving a CDJR to go there for your service needs The staff is great and I highly recommend them for anyone in the area driving a CDJR to go there for your service needs More

I called First Chrysler this morning and asked Emily if she could get me in today for a new battery. Emily was completely professional and pleasant and got me in right away. I have been dealing with this d she could get me in today for a new battery. Emily was completely professional and pleasant and got me in right away. I have been dealing with this dealership for years and leased 4 vehicles in the past dozen years and bought my last vehicle after the lease was up. Ghulam Asghar was my go to guy for those 12 years. Excellent dealership. I am more than satisfied and I would highly recommend this dealership. Respectfully, Kimberly Martinelli More

Great place to deal with no pressure got a good deal both on trade and new purchase love the service plan has some freebies always prompt on repairs would purchase here again on trade and new purchase love the service plan has some freebies always prompt on repairs would purchase here again More

The service team was super efficient; they finished the complimentary maintenance service sooner than expected. The wait area was comfortable and convenient which was a plus as I had to work while the car complimentary maintenance service sooner than expected. The wait area was comfortable and convenient which was a plus as I had to work while the car was serviced. All around an efficient, professional and friendly experience. More

Ashleigh was super helpful and got my car right in for service. She was very courteous and professional. Would definitely recommend a visit to First!! service. She was very courteous and professional. Would definitely recommend a visit to First!! More

Excellent service &Joe in service is courteous & very polite and explained all work that was done. polite and explained all work that was done. More

Great service from the First Chrysler team. Took my Chrysler 300 in for tune-up and another minor issue. The car now is running better than ever! Will definitely recommend First Chrysler to Took my Chrysler 300 in for tune-up and another minor issue. The car now is running better than ever! Will definitely recommend First Chrysler to my friends. Ray L. More

Service goes all out to get things correct. I have used them for many years. I have used them for many years. More

Have had good experiences with the Service Department Dennis Freeman is an awesome guy who will help you out with what you are looking for.. Dennis Freeman is an awesome guy who will help you out with what you are looking for.. More