First City Motor Sales
Rochester, NH
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We just purchased our second vehicle from First City. We preferred the no pressure salesman who was there for questions but did not bother our shopping progress. They were friendly, extremely helpful a We preferred the no pressure salesman who was there for questions but did not bother our shopping progress. They were friendly, extremely helpful and followed up on any of our questions. I would highly recommend them if you are in search of a quality used vehicle. More
Buyer beware - They will do everything possible not to honor their 30 day/1000 mile warranty. My car developed issues just a few days after purchasing. The symptoms could point to a major issue or somethi honor their 30 day/1000 mile warranty. My car developed issues just a few days after purchasing. The symptoms could point to a major issue or something simple so I called up First city. I was immediately met with hostility and they threw every excuse in the book as to why they would not be helping me out in any way. They stopped returning my calls after that. They technically have the right to refuse any work be covered under warrant at their own discretion. My advice would be to disregard that warranty since it's basically meaningless and make sure to have the car looked over by an independent shop before purchasing. I'd also recommend looking at the Better Business Bureau website where they only have 1 star reviews More
My initial visit to first City was a very good one. I met a young man named Aaron and he was very helpful. He was very patient and understood what I was trying to do. However, leaving Aaron out of this I met a young man named Aaron and he was very helpful. He was very patient and understood what I was trying to do. However, leaving Aaron out of this, Rebecca, who I guess is his boss ran my credit without my authorization. Trying to rebuild is hard enough, but when someone goes exactly against what you said specifically said not to do is wrong. That's a hard hit and now I've got to make that up too. I have spoken with Aaron. He apologized. Great guy. But because of what she did, it's highly unlikely that once I'm ready and straightened about it's very unlikely, that I will go back there. And THAT is Rebecca fault More
Was hesitant about purchasing from dealership. I was right. Purchased car in Dec 2022. We have had to put in over $2000. worth of work so far. Now the car is in the shop for a transmission pro I was right. Purchased car in Dec 2022. We have had to put in over $2000. worth of work so far. Now the car is in the shop for a transmission problem. I will never purchase from them again. There cars look good However, I would take it to your mechanic before purchasing. More
One of the best car buying experiences I’ve had! We got a great deal and Spencer was awesome! He did everything he could to help us out and we got a fantastic deal on our van! Very happy! great deal and Spencer was awesome! He did everything he could to help us out and we got a fantastic deal on our van! Very happy! More