Firstly, Lisa Anderson is nice and does try to help you.
(She's one of their reps).
May 4, I ask for my car's oil to be changed and to check a few things, general point inspections brakes etc. et
(She's one of their reps).
May 4, I ask for my car's oil to be changed and to check a few things, general point inspections brakes etc. etc. I ask them to check the heating element in the seat. I also ask them about the buttons on the steering wheel not working and that my AC has stopped blowing cold air.
Drop my car off, someone drives me home. So basically without my car from 8:30 to 2:30. Lisa calls and says, car's ready but we couldn't fix the rest of it because the mechanic left. She said there's a serious groove in your roter please come back. So I schedule for one week from that date. (Friday)
Tuesday I am driving to work and my car is making VERY loud grinding noises, people are looking at me, I have to pull over to look at it to make sure nothing is falling off. I call and say the car feels unsafe, can you have someone look at it sooner. She says yes, not today obviously, but tomorrow yes. I have to rent a car. They do not have loaners.
Wednesday, nothing, I call 3pm and on, no answer, the receptionist just "left" according to the workers there who clearly do not think highly of the receptionist. The manager quits during all of this. I can not get anyone on the phone. Lisa calls on Thursday and says I promise I have someone working on it, I am leaving at 1, but one of my coworkers knows your issue and will call you when its done and it'll be all set. No one calls. I am again, calling and calling and calling, NO answer.
I even call the regular sales dept. and speak to "Deb" like four times. She's flabbergasted that no one is answering the phones in service either.
Friday, I go by and pick up my car. The AC was supposed to be fixed and the heating element in the front two seats were supposed to be fixed. They were not. A employee comes out and says oh yeah, we put dye in it to see where the leak is and tries to show me how it all works. I don't at this point want a lesson in mechanics. I have spent 1692.00 on my car and the two main things I needed fixed (in 90+ degree weather) not fixed. I wear suits to work and I was showing up drenched, so I had to start wearing t shirts and shorts and then changing at work when I got there.
Oh and they broke the button that tells you your gas mileage.
Bring my car back AGAIN over a week later. Lisa calls at 4pm to tell me nothing was done on the car.
I call to speak to the manager, they don't have one. Then I get stuck talking to another representative who laughs at me on the phone because I said I don't want to learn about why or how the car needs to be fixed, I want it to be fixed.
I drive down there to speak to the owner, they refuse to get me the owner. Fine. Same guy who laughs at me on the phone takes my order and says "I'll hang it right here so I can keep an eye on it and get your situation and I'll call you" and gives me his card. Never calls.
Been going back and forth, called corporate, started to get somewhere with them and then got assigned a cust. rep that "didn't know my situation" when she called me, so I told her maybe go look at the file then call your customers? I've worked in customer service for eons, I'd never. ever. ever. conduct myself this way.
Worst part for them is I was a loyal Hyundai owner, I was going to purchase the palisade this Fall. Never. ever. ever. getting a Hyundai ever again.
Oh, and when you call their main line, even today (July 8, 2021 ) it says they are closed because of covid. Come on.